Maintaining Your Brand Image with Outsourced Partners

The early stages of any new business require a lot of hands-on work from stakeholders. Entrepreneurs must roll up their sleeves and tackle decisions about services, pricing, marketing, and design – at least at first. As a business grows, however, many opt to outsource tasks to other professionals. After all, it’s challenging enough to manage… Read more »

Are Millennials Changing the Customer Service Experience?

Over the past couple of years, much has been made about the impact Millennials have had on our society. It seems you can’t get more than a few clicks online before running into a headline about the generation’s demands, habits, or beliefs. Whether Millennials are any more demanding than the previous generations before them remains… Read more »

Five Tips for Keeping Your Salon Appointment Books Full

Holidays, weddings, and prom season are a hair salon’s bread and butter. Everyone wants to get their hair done before their special event. It’s no surprise that many salons see lulls in their bookings outside of these occasions. Even the most acclaimed stylists have ebbs and flows in their schedule. Slow business can be disheartening,… Read more »

5 Ways Wedding Planners Can Survive Wedding Season

There are few people as busy as wedding planners in the months between April and October. Whilethey might technically work year round, their calendars stay particularly packed during wedding season. Everyone wants to tie the knot when the weather is nice, which leads to an inevitable stretch of back-to-back events where wedding planners work around… Read more »

Should I Tell My Customers I’m Using an Answering Service?

Answering services are an incredible tool for businesses large and small. Unfortunately, though, they’re too often lumped in with the kinds of call centers that give the industry a bad name. Even after years of successfully working with an answering service, you may feel hesitant to tell customers you’re using one to help with incoming… Read more »

Growing Your Plastic Surgery Practice

The intersection between health and beauty is a complex corner of the market. Reconstructive surgery patients are often seeking a procedure to help with a birth defect after a traumatic accident, and are covered by insurance. Others are electing to have surgery for cosmetic purposes and will pay cash. With two such different segments of… Read more »

Business Owners Reveal Their Secret To Staying Focused and Motivated

Entrepreneurship is a career path like no other. Without the safety net of an established company backing your hard work, each day can feel like walking a tight rope. Even when business is relatively stable, you may struggle with a lack of drive or focus on your goals. Every business owner experiences these feelings from… Read more »

5 Shows That Taught Us Business Life Lessons

We’re fortunate to be living in the golden age of television. The stories we see play out on our screens each week are more dynamic and layered than ever before. While many shows have life lessons to impart upon their viewers, business advice is a little more uncommon. Still, many of the most beloved TV… Read more »

5 Things You Can Cut From Your Budget That Cost More Than an Answering Service

Business owners know that every dollar they invest in their company is one that isn’t destined to return to their wallet. While it’s true you have to spend money to make money, many entrepreneurs find themselves in over their heads when it comes to operating costs. Whether it’s your first year or your 50th, every… Read more »

The Human Customer Service Agent Experience vs. AI

The idea that robots could replace human workers used to be the stuff of science fiction. For centuries, writers explored the concept with both wonder and fear. As technology evolves, though, artificial intelligence becomes less of a sci-fi trope and more of a tool. Robotics has changed many industries, especially in manufacturing, but even healthcare,… Read more »