Give your patients the best possible care while never missing another important phone call or opportunity with MAP Communications chiropractor answering service.
In the chiropractic world, a small adjustment can make a big difference for patients who are experiencing discomfort or pain. In the same way that a chiropractor is able to adjust the joints in order to align a patient, MAP Communications specially customized chiropractor answering service is helping chiropractic offices make the necessary adjustments in order to operate more effectively for their patients!
As a chiropractor, you have worked hard to learn the intricacies of the human body so that you can help adjust patients and make them feel better. So why would you want to be tied down with phone calls and scheduling in the middle of your day? This is where MAP Communications can help. We have seen first-hand how difficult it can be for chiropractic offices to handle day to day tasks and appointments while also managing incoming phone calls. And even if you have assistants or a receptionist, we can offer additional support for your staff; they can focus on in-person patients, while we field all calls. Best of all, our call agents have experience answering questions and helping to convert callers into loyal customers. Being readily available to talk to patients and interested customers will set your business apart from the competition, allowing your client list to grow and your business to flourish.
The Impact of a HIPAA-Compliant Chiropractic Answering Service
Our team is trained to answer important questions about chiropractic procedures. We customize a script which is used for each and every caller. We can learn more about their pain or symptoms, medical conditions, and insurance coverage. We can even schedule appointments and follow up calls to learn more about their medical and treatment history. Plus, not all of your patients can call and schedule appointments or ask questions during your office hours, so we can help answer those calls 24/7/365. No matter your office hours, we have got you and your patients covered.
Patient data is sensitive and must be handled with care. That’s why our chiropractic answering service is – and always will be – HIPAA compliant. We train our employees in all the latest HIPAA laws and regulations so our service offerings are in accordance. Our web portal offers further secure messaging solutions that protect patient privacy at every opportunity. In a world in which we’re always bracing for the next big data leak, you’ll rest easy knowing that your patients are in good hands.
Get On-Demand and 24/7 Call Coverage with MAP Answering Service for Chiropractors
In a perfect world, phone calls would never come in after your practice has closed for the day. Unfortunately, injuries can happen at any time, and sometimes people just don’t have the chance to dial your number during regular business hours. Either way, expanding your office line to 24/7 coverage is great for your patients and your reputation for stellar support. Trying to provide that kind of call support yourself often leads to an imbalance between your work and personal life. If you’re hoping to take more time for yourself while also ensuring quality care for patients around the clock, a chiropractic answering service is the solution.
No matter the reason for their call, your patients will be in good hands. MAP Communications can work to assess whether a patient needs immediate medical attention or schedule an appointment for them as soon as possible. Our chiropractor answering service team is outfitted with trained professionals who can help patients remain calm or, if the situation demands it, be routed to speak with a medical professional. Just having a friendly voice on the end of the line will mean the world to your patients calling after hours.
You may already have a process in place for handling emergency calls. MAP’s chiropractor call center employees work at your instruction, making it easy to adapt your policies and procedures as our own. In many cases, patients may never even realize they’re speaking with a third-party chiropractor answering service.
Here’s what you can expect from MAP Communications chiropractor answering services:
- A team of highly-trained, professional agents who are able to answer questions and get your patients the help they need.
- Greatly increased availability for office to give care to patients.
- Improved staff productivity and message accountability
- Full access to our call management systems and tracking tools to measure our effectiveness and patient satisfaction.
- A team who is dedicated to helping chiropractic patients receive the treatment they need.
Chiropractors have helped countless patients avoid costly surgeries and relieve pain over the years. Isn’t it time that someone relieved their own pain of constantly ringing office phones?
MAP answering services for the medical industry are based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls. We want to make sure that there is never an unanswered call when chiropractic services are needed. Not every answering service has the training and know-how to answer phone calls for a chiropractic office, but we do. We want to show chiropractic offices that you can provide even greater care to more patients with an effective call answering service from MAP!