Blog

The Formula for the Perfect Customer Service Plan

New businesses all have one thing in common: they want growth, and they want it now. Growth looks different to each business. A small mom-and-pop corner market may be satisfied with a year of higher profit margins than the one previous, while an internet startup might look to user engagement numbers to measure growth. Regardless… Read more »

how to avoid creative burnout

How to Avoid Creative Burnout at Work

There’s a lot to love about being a creative. Designers, artists, and other creators get to channel their passion into a field they care about, all while earning a healthy salary. Not many people can say they work their dream job, and most creatives recognize just how lucky they are in their roles. Unfortunately, doing… Read more »

How Does an Answering Service Work?

How Does an Answering Service Work? [Infographic]

Who Answers The Phone?

Every time your phone rings, one of MAP’s live, experienced, highly-trained receptionists will be there to answer.

What Can an Answering Service Do?

Receptionists provide customer service, answer questions, capture leads, take/deliver messages, dispatch technicians, schedule appointments, route callers, screen/qualify callers, and so much more!

How to Survive National Telephone Tuesday

You won’t find National Telephone Tuesday on any calendars. Not a national holiday nor a cause for social media discourse, the annual surge of incoming calls is notorious for those working in the service industry. For most people, though, it’s simply the Tuesday after Labor Day. Some are shocked to discover that this day marks… Read more »

10 Life Hacks for the Busy Business Owner

With the right business time management tools and strategies, you can minimize stress while achieving your goals. Try these 10 life hacks on for size!

Learn How To Make More Money With Direct Response Advertising

When you hear the word “advertising,” what comes to mind? For many, expensive campaigns and big-budget commercials are synonymous with the term. These kinds of ads have stood the test of time, after all, with many people eager to tune into events like the Super Bowl for the commercials alone. While such campaigns are indeed… Read more »

Maintaining Your Brand Image with Outsourced Partners

The early stages of any new business require a lot of hands-on work from stakeholders. Entrepreneurs must roll up their sleeves and tackle decisions about services, pricing, marketing, and design – at least at first. As a business grows, however, many opt to outsource tasks to other professionals. After all, it’s challenging enough to manage… Read more »

Are Millennials Changing the Customer Service Experience?

Over the past couple of years, much has been made about the impact Millennials have had on our society. It seems you can’t get more than a few clicks online before running into a headline about the generation’s demands, habits, or beliefs. Whether Millennials are any more demanding than the previous generations before them remains… Read more »

Five Tips for Keeping Your Salon Appointment Books Full

Holidays, weddings, and prom season are a hair salon’s bread and butter. Everyone wants to get their hair done before their special event. It’s no surprise that many salons see lulls in their bookings outside of these occasions. Even the most acclaimed stylists have ebbs and flows in their schedule. Slow business can be disheartening,… Read more »

5 Ways Wedding Planners Can Survive Wedding Season

There are few people as busy as wedding planners in the months between April and October. Whilethey might technically work year round, their calendars stay particularly packed during wedding season. Everyone wants to tie the knot when the weather is nice, which leads to an inevitable stretch of back-to-back events where wedding planners work around… Read more »