Check Out Some of our Most Popular Articles…or see our Latest Blog Posts Here.

The Do’s and Don’ts of Business Phone Etiquette

In order to ensure you are properly branding your company over the phone and providing exceptional customer service, we’ve assembled some do’s and don’ts to guide your calls.



How to Do Your Customer Service Audit

No company can expect to prosper if it neglects customers through poor service. This underscores the need for companies to check in on their customer service internally. Here is a checklist of things to look for to ensure that your service is everything it can be.



business owner10 Life Hacks for the Busy Business Owner

With the right business time management tools and strategies, you can minimize stress while achieving your goals. Try these 10 life hacks on for size!



Explore These Top Infographics…or Browse the Entire Collection Here.

How Does an Answering Service Work?

You’ve surely heard of answering services, but how do they work? This infographic covers the who, what, where, when, why, and how of it all works. Get all the details with this inside look.


Customer Service By The Numbers

Quality customer care is more art than science, but leveraging data about customer service trends can help business owners make smart decisions about their own strategies. It’s time to provide customer service that stands out in the crowd.


Deciding Between and In-House and a Virtual Receptionist for Your Business

When it comes to hiring a receptionist, there are more options than ever before. While you might want to stick with a traditional, in-house receptionist, virtual receptionists offer undeniable perks that a 9-5 office worker simply can’t match. Arm yourself with the facts here.


Additional Tools and Resources

This interactive calculator will allow you to input the average amount you charge in a business transaction to show you how much a revenue you could be missing out out by not answering the phone. Find out how much money one missed call is costing your business.

QUIZ: Which MAP Services are right for your business?

This quiz will help you find out which of our call services are best suited for your company and your unique requirements. Take the quiz.




Businesswoman using call forwarding on her phoneThe Benefits of Call Forwarding Services for Your Business

Phone forwarding services play a vital role for businesses. Learn how call forwarding works and how call forwarding answering service benefits companies in this article.



Image of laptops, paper, pens, and two people creating a business phone scriptThe Most Important Elements of a Business Phone Script

Ever wonder how to make a business phone script? Here is where we unpack all the vital information for creating a phone script for a business.



View Live Calls

Hear the MAP difference in action as you watch how our professional receptionists handle some live calls. You can even see how they use our proprietary call handling platform to process interactions. Take a look for yourself!



Frequently Asked Questions

We have compiled several lists of questions we receive most often. Find those commonly asked questions along with their answers.

This one covers answering services in general: Read answering service FAQs.

This one is specific to call centers: Browse call center FAQs.

This one goes over FAQs specific to MAP Communications and our services: See FAQs about MAP.