Check Out Some of our Most Popular Articles…or see our Latest Blog Posts Here.
In order to ensure you are properly branding your company over the phone and providing exceptional customer service, we’ve assembled some do’s and don’ts to guide your calls.
No company can expect to prosper if it neglects customers through poor service. This underscores the need for companies to check in on their customer service internally. Here is a checklist of things to look for to ensure that your service is everything it can be.
With the right business time management tools and strategies, you can minimize stress while achieving your goals. Try these 10 life hacks on for size!
Explore These Top Infographics…or Browse the Entire Collection Here.
You’ve surely heard of answering services, but how do they work? This infographic covers the who, what, where, when, why, and how of it all works. Get all the details with this inside look.
Quality customer care is more art than science, but leveraging data about customer service trends can help business owners make smart decisions about their own strategies. It’s time to provide customer service that stands out in the crowd.
When it comes to hiring a receptionist, there are more options than ever before. While you might want to stick with a traditional, in-house receptionist, virtual receptionists offer undeniable perks that a 9-5 office worker simply can’t match. Arm yourself with the facts here.
Additional Tools and Resources
This interactive calculator will allow you to input the average amount you charge in a business transaction to show you how much a revenue you could be missing out out by not answering the phone. Find out how much money one missed call is costing your business.
Ever wonder how to make a business phone script? Here is where we unpack all the vital information for creating a phone script for a business.
Hear the MAP difference in action as you watch how our professional receptionists handle some live calls. You can even see how they use our proprietary call handling platform to process interactions. Take a look for yourself!
We have compiled several lists of questions we receive most often. Find those commonly asked questions along with their answers.
This one covers answering services in general: Read answering service FAQs.
This one is specific to call centers: Browse call center FAQs.
This one goes over FAQs specific to MAP Communications and our services: See FAQs about MAP.