Pest Control Answering Service

Each call has the potential to result in a job when you’re in the pest control business. Exterminate missed calls when you partner with our pest control answering service.

Image of a technician looking under a home for signs of termite damage after receiving a call from his pest control answering service

There’s nothing quite as panic-inducing as finding mice droppings in your kitchen. Panicked homeowners will dial their local pest control service at any time of day or night when eager for solutions. Callers who reach your voicemail may decide to hang up and dial your competition instead.

You probably have all the solutions to your client’s pest control problems, but who is going to help you with your pestering phone calls? When you’re on the job, it can be frustrating to be constantly interrupted with a barrage of phone calls from possible customers and future clients. Hiring a full-time secretary can be pricey and only offers limited availability. What if there was a way to efficiently handle every phone call with the same quality and consideration of a full-time employee?

Our answering service for pest control companies is the solution to your most common administrative challenges. When your business depends on catching customer calls at all hours of the day, a 24/7 pest control answering service is the best investment you can make. Your customers will rest a little easier knowing their call has been answered by a friendly, professional representative.

The High Cost of a Missed Call

You never know when a major prospect is going to pick up the phone and start dialing regional pest control companies. If you’re unavailable to answer the phone, they aren’t going to wait for a call back. In all likelihood, they’ll move down the list and dial one of your competitors. It makes you think…has this happened to your business before? With pest control answering service from MAP communications, you’ll never miss a call.

Our client list ranges from those who take on vermin or other pesky animals to businesses that focus on termite treatment and ant defense. If you’re a pest control expert who specializes in insects, you know that people like to enjoy their yards when the weather is accommodating. Our custom pest control answering services can help line up jobs with customers who want their lawns sprayed for mosquitoes or ticks for a special party, or even on a regular basis.

Custom Call Handling for Your Pest Control Business

Answering the call is just the start. A trained, knowledgeable call agent on the line can really take your business to the next level. MAP agents are trained to know the ins and outs of pest control. They know the answers to important questions about the safety of pesticides, pricing, commercial/residential service and more.

image of a call center agent providing answering service for exterminatorsWe can even explain to callers the difference between country/state operated pest control and a paid service, so that they fully understand your business and services. No matter what the issue is, from fleas and ticks, to rodents and bed bugs, and even fumigation; MAP call agents are well-versed in pest control. We can put your callers at ease as we explain how your pest control company can simply solve these stressful pest issues.

The transition to a MAP answering service for contractors is seamless. Our call agents are ready to handle even the most complex issues. By partnering with a pest control answering service, you can have urgent calls forwarded directly to your on-call tech, or we’ll gather the client’s information and walk them through a customized experience. We work closely with your team to develop a unique call process for your customers, to ensure your business and brand is represented properly. It’s as if you had your own receptionist, dedicated to representing your business with excellence.

Our bilingual team helps to ease communication barriers with clients whose first language may not be English. Our pest control answering service is staffed by talented agents who are fluent in English and Spanish, eager to assist callers in whichever language they are most comfortable with. Imagine the client demographics you’ll open yourself up to once the most common forms of communication barriers are overcome.

Seasonal Support for Exterminators

Virtually all industries see ebbs and flows in their business, but pest control companies are especially prone to busy seasons. From June to October, exterminators have their work cut out for them. The warmer weather seems to beckon bugs and vermin out of their hiding spaces and send homeowners racing to dial for help. An answering service for pest control businesses can help ease the high volume of calls received during warm summer months.

Our highly-trained pest control call center agents work night and day to schedule appointments, answer common questions, and, when your team is ready to get to work, dispatch individual employees to the proper location. When the busy season has ended and you’re no longer experiencing high call volume, you can simply scale down your plan or pause our call center services for exterminators.

Put Our Answering Service for Pest Control to Work For You

MAP is based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls. You can grow your pest control business while we manage your calls and customer service without sacrificing the time you spend on the job. No matter the size of your business, MAP has the right solution for you. Give us a call today.

Here are a few articles if you’d like to read more about our answering services and your pest control business:

How an Answering Service Can Benefit Your Customers

Benefits of Hiring an Answering Service Instead of a Receptionist

How 24/7 Can Positively Impact Your Business