Blog

How to Grow Your Law Firm’s Brand Reputation and Business

The question “how to grow a larm firm” is a popular one, and it’s no wonder why – running a successful law firm is more challenging than ever. The challenges that hinder growth – like competing with other firms and acquiring new clients – can render even the most talented of firms stagnant. Whether you’re… Read more »

7 Essential Tips for a Successful HVAC Business

Through the good times and bad, HVAC services are essential to the function of our homes and businesses. Heating, ventilation, and air conditioning businesses maintain vital mechanical systems year-round, ensuring comfortable air temperatures and quality regardless of season. HVAC service technicians show up whenever and wherever they’re needed, providing essential support to customers. While the… Read more »

Phone Tips for Managing Real Estate Call Answering

Real estate agents are some of the busiest people on the planet. From meetings with lenders to showing homes to buyers to writing offers, there’s no end to the list of things realtors accomplish in a day. Amidst these tasks, real estate professionals must also remain available to callers interested in connecting. The immense growth… Read more »

Guide to Outsourcing Call Center Services

The customer experience is more important than ever before. Increased globalization means consumers have no shortage of options to choose from when they’re in the market for products and services. In many cases, the customer experience is the only thing setting one business apart from another. Given the importance of customer service, it’s no surprise… Read more »

Eight Qualities and Skills to Look For in a Great Receptionist

A good receptionist can be hard to find. Demand for these administrative professionals extends to virtually every industry on the planet. From doctor’s offices to law firms and beyond, there are stellar receptionists behind successful businesses everywhere. Of course, hiring a quality administrative worker can be a challenge. Even the most talented receptionists won’t be… Read more »

How Improving Patient Intake Processes Leads to Happier Patients

Modern medicine is a true marvel. The way illnesses are diagnosed and treated is constantly evolving. Unfortunately, that kind of innovation doesn’t always bleed over into the patient experience. Walk into any doctor’s office in the country, and you’re likely to find patients working diligently from clipboards, filling out forms, and shuffling through their wallets… Read more »

The Do’s and Don’ts of Business Phone Etiquette

In a world more reliant upon virtual communication than ever before, outside of a business setting a phone call can sometimes feel old-fashioned (often limited to something you try to do every week or so with a family member). However, when it comes to business introductions, sales pitches, or the handling of sensitive information, nothing… Read more »

Tips for Improving Your Customer Service Greetings & Phrases

The success of your business is intrinsically linked to customer satisfaction levels. Low rates of satisfaction make for poor retention and loyalty from customers. Low satisfaction is also sometimes a sign of bad customer service. Customer service greetings are more powerful than you might realize as they determine how well every interaction begins. With the… Read more »

Best Customer Service Songs

Quality customer service can be hard to find. For the inexperienced, it can also be incredibly challenging to provide. No matter how much time you spend learning and training, there’s simply no substitute for first hand experience with customers. Customer service tips can be helpful, though, and thankfully, you don’t have to look very far… Read more »

Things You Didn’t Know About Business Call Routing

What happens when someone calls your business? Do they get passed around to different people and departments until someone can finally help them? Do you often get interrupted by phone calls that someone else should be dealing with? From a customer experience standpoint as well as an internal productivity perspective, how calls are routed within… Read more »