When you’re in the market for an answering service, it’s easy to be dizzied by the possibilities. There are countless options on the market, each promising their own unique approach to customer service. You might be tempted to partner with the most affordable option. While saving money is a reasonable goal, it’s important not to… Read more »
The property management world is, at its essence, a customer-centric industry. When tenants are satisfied, they’ll re-sign their leases, share their experiences with friends, and leave positive online reviews. When tenants feel slighted, though, the consequences can be lasting. When one missed call could mean the difference between a happy tenant and a frustrated one,… Read more »
Canada has long been seen as an easy option for U.S. retailers hoping to market their goods internationally. While our two countries have a shared language and some pop culture in common, the differences between American and Canadian consumers is vast. Customer relations must evolve if you’re hoping to find success in Canada. How American… Read more »
There’s no one-size-fits-all approach to answering the phone. This is especially true in the legal field. While certain best practices apply to most industries, legal receptionists must go beyond mere manners if they’re hoping to win over prospective clients. Fail to tailor your phone etiquette to the situation at hand and you risk alienating callers… Read more »
The economy is on everyone’s lips these days. We’ve all noticed the rising prices at the pump and the grocery store, but business owners are particularly concerned about what the coming year might hold. The Federal Reserve aims to make borrowing more expensive with the most significant interest hike in 30 years. It has many… Read more »
A good experience with a doctor often boils down to their bedside manner. A physician can provide the best care possible, but if they’re rude or fail to listen to patients, the entire experience can be tainted. When people seek the help of medical professionals, they’re often anxious and stressed about their health. A doctor… Read more »
Millennials now represent the largest segment of our population. Like Gen X before them, Millennials bring a new set of expectations and needs to the healthcare industry. These patients tend to take a proactive approach to their health, seeking out information on their ailments online before ever talking with a doctor. Gen X and Millennials… Read more »
Receptionists serve as the unofficial face of any organization. By definition, they’re often the first person a visitor meets in person or speaks to over the phone. Needless to say, this first point of contact is incredibly important. It’s often the first impression people get of your company. That puts a lot of pressure on… Read more »
Effective patient scheduling is the lifeblood of any healthcare practice. When appointment scheduling is seamless, patients are happier, revenue increases, and the entire office benefits from a streamlined daily routine. Of course, scheduling patients effectively is often easier said than done. There’s always something pulling receptionists away from the phone – it can be hard… Read more »
In the HVAC industry, customer demand varies as dramatically as the seasons themselves. While the summer and winter months are often bustling with new business, the spring and fall months may run a bit slower. Of course, HVAC emergencies know no off-season, which is why it’s important to offer 24/7 support to customers. For small… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.