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Five Important Business Lessons We Can Take From Mad Men

They say art imitates life, but the reverse is also true: the things we absorb through music, movies, books, and television shows often find their way into our own daily lives. Just as we might feel motivated to get back in the gym after watching Rocky or feel inspired to try a new recipe after… Read more »

Online Brand Reputation and the Impact of Reviews on a Business [infographic]

“It takes many good deeds to build a good reputation, and only one bad one to lose it.” – Benjamin Franklin In a world where your reputation matters more than ever, taking control of your brand identity is crucial. Learn why your rep is so important and how to create one that’s authentic and trustworthy…. Read more »

Why Investing in the Customer Experience Has Big Payoffs

Businesses exist to sell products, meet needs and offer services. If all your company required to be successful was to provide products to customers, though, we’d all be successful entrepreneurs. Thanks to increasing globalization, the market is more crowded than ever before. What sets you apart from your competitor is often not your core business,… Read more »

How an After-Hours Answering Service Can Help Your Law Firm

  Wouldn’t it be great if all legal matters occurred between the hours of 9am and 5pm at a perfectly even pace throughout the day? Clients could speak with someone in your office during those hours that it is fully staffed, and there wouldn’t be any need for an answering service to handle periods of… Read more »

6 Business Quotes To Help Shape Your Customer Service Strategy for 2019

Every business wants to prioritize customer service – or at least they should. There’s no quicker way to make a name for yourself (good or bad) than through your treatment of your customers. While excellent customer service is a goal to aspire to, many companies lose sight of it in the midst of the other… Read more »

Why a 24/7 Answering Service Can Help in an Emergency Situation

Are you prepared to help your clients, tenants and customers in the face of an emergency? In most cases, the answer is no. While we often consider how to best prepare for a hurricane or snow storm at home, we rarely factor in how our customers will fare without our services. When customers need your… Read more »

Six New Year’s Resolutions to Upgrade Your Customer Service

As we put the year to bed, it’s time to start considering the ways we can improve our lives. A new year offers a fresh start, and there’s no better time to make changes to both our personal and professional habits. When it comes to working in the customer service world, adapting to the needs… Read more »

5 Holiday Customer Service Tips from Elf

We can learn a lot about life – and about customer service – when we go to the movies. While inspirational films like Forrest Gump and The Blind Side can motivate us to be better human beings, even less critically-acclaimed movies can inspire us to do better. While not exactly an Oscar winner, the 2003… Read more »

What We Can Learn From Famous Movie Phone Calls

In an age where email and text messages rule our communications, it’s easy to forget how important the phone call was and still is. While we might chat with friends over text or email, our most important business is still typically conducted over the phone. The art of the phone call, though, is something that… Read more »

Why Your Cell Phone Shouldn’t Be Your Business Line

In 21st century America, we live our lives on our smartphones. We pay our bills, catch up with loved ones, adjust our thermostat and even order groceries from our devices. It’s easy to assume that our business calls, emails, and texts should also be funneled through this singular, personal smartphone. This is especially true in… Read more »