When you watch an episode of The Office, you’re not typically settling in for a lesson on customer service. In fact, The Office could often be used as a primer on how not to treat your clients. While Dunder Mifflin holds a place in many of our hearts, the company is hardly a model for… Read more »
The importance of meeting customers where they are cannot be understated. In fact, the idea is one of the cornerstones of quality customer service. The customer service world has transitioned to a 24/7, always online model for this precise reason. While hardly revolutionary, the concept is critical to businesses of all sizes and industries. The… Read more »
Keeping a business profitable takes a lot of hard work. When customer service is a top priority, it’s often difficult to balance all of the other duties that come with your daily operations. You might not have enough staff or the right tools to meet demands, leaving a gap between the type of service you’d… Read more »
Many businesses rely upon appointments to keep their business running smoothly. From doctor’s offices to nail salons and everything in between, a full appointment book is generally a sign of a thriving business. Knowing how to schedule appointments effectively is a big part of this kind of success. Excellent service and quality products won’t matter… Read more »
You never get a second chance at a first impression. While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questions, a medical receptionist often holds the fate of their employer in their hands. While the work might seem tedious… Read more »
Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across industries, more and more companies are joining the remote work bandwagon. Some are doing so out… Read more »
You can make a meaningful difference for Black-owned businesses without spending any money. Check out the ways you can support these companies for free. We’re all probably somewhat burned out on hearing how “unprecedented” or “uncertain” these times are. Here’s what these times really are: important. In a time when the fight for equality in… Read more »
There are few customer service interactions more powerful than the conversations we share with callers. Every time the phone rings, there is a new opportunity to convert a casual shopper into a lifelong fan. Of course, not every phone call begins on the right foot. When an angry or frustrated caller dials in for assistance,… Read more »
Attracting new customers is expensive. In fact, research shows that it costs five times as much to attract a new customer as it does to keep an existing one. Customer retention strategies can help make the process of courting your existing clients much easier. An after hours answering service is one of the best resources… Read more »
Amidst the COVID-19 pandemic, more and more companies are enacting work from home policies. Remote work has always had its challenges, but with more Americans working from home than ever before, the experience has gone mainstream. Even experienced remote workers may find themselves struggling to focus right now – with so much uncertainty in the… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.