Millennials now represent the largest segment of our population. Like Gen X before them, Millennials bring a new set of expectations and needs to the healthcare industry. These patients tend to take a proactive approach to their health, seeking out information on their ailments online before ever talking with a doctor. Gen X and Millennials… Read more »
Receptionists serve as the unofficial face of any organization. By definition, they’re often the first person a visitor meets in person or speaks to over the phone. Needless to say, this first point of contact is incredibly important. It’s often the first impression people get of your company. That puts a lot of pressure on… Read more »
Effective patient scheduling is the lifeblood of any healthcare practice. When appointment scheduling is seamless, patients are happier, revenue increases, and the entire office benefits from a streamlined daily routine. Of course, scheduling patients effectively is often easier said than done. There’s always something pulling receptionists away from the phone – it can be hard… Read more »
In the HVAC industry, customer demand varies as dramatically as the seasons themselves. While the summer and winter months are often bustling with new business, the spring and fall months may run a bit slower. Of course, HVAC emergencies know no off-season, which is why it’s important to offer 24/7 support to customers. For small… Read more »
Medical practices are constantly looking for ways to save money. As provider reimbursement continues to decline while costs continue to rise, it’s easy to fritter away net income. In the daily operations of your practice, it’s easy to lose sight of your goals. Even when you’re confident there is little to waste going on within… Read more »
There are a number of important steps to take when building an HVAC business. Designing your business plan is chief among them. Outlining your goals and how you plan to achieve them can provide the direction you need to kickstart your new company. While writing out an HVAC business plan may seem intimidating at first,… Read more »
The healthcare industry has evolved dramatically over the last decade. While the primary goal of any practice is still patient care, patient experience is growing increasingly important. This begins from the very first phone call a patient makes to schedule an appointment. Wait times, expensive medications, and battles with the insurance company often follow this… Read more »
Picture this: You’re sitting in your office, neck deep in emails, documents, and spreadsheets. The phone rings. Do you pause what you’re working on and answer? For many busy professionals, the answer is no. Too often, people assume that voicemail is enough coverage for chaotic moments. The reality? A missed call that rolls to voicemail… Read more »
Clear communication is at the heart of every great customer experience. Without open lines of communication, customers and staff alike may grow frustrated, confused, and eager to end the conversation. While you might offer stellar communication in English, our nation is growing increasingly diverse. Fail to speak with customers in their preferred language and you… Read more »
When opportunity knocks, you’ve got to answer the door. When opportunity calls, you pick up. Every call you receive is a potential opportunity – potential being the key word. While it’s possible a ringing telephone may bring new business, there’s just as good a chance that the person on the end of the line may… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.