Blog

Providing Better Care for Your Patients

As any doctor knows, excellent patient care is right at the center of any successful medical practice. Yet great medical care extends beyond treating patients effectively and respectfully — communication and accessibility are also of vital importance. With that in mind, let’s review a few reasons why a doctor answering service helps you to deliver better care… Read more »

Tips to Generate New Leads for your Business

Sales are a critical part of business in virtually every industry. Whether your company is large or small, having a robust sales funnel is one of the best indicators of the overall health of your company. Of course, cold calling (and other traditional sales strategies) can become a challenging grind, so it’s important to look… Read more »

How To Manage Customer Calls While on a Job Site

Becoming a successful contractor requires more than just having particular trade skills. Yes, having the plumbing, electrical, or any other trade knowledge is essential to making customers happy, but in order to truly grow as a contractor, you need to treat it like a true business. When first starting out, many entrepreneurs and contractors find… Read more »

Live Answering Service vs. Voicemail

Many businesses rely on voicemail to handle client or customer calls when the office is closed. For years, this was more or less considered an acceptable business practice. After all, customers wouldn’t expect an office (especially for a small business) to be available 24/7, right? For better or worse, expectations have changed significantly in recent… Read more »

How an Answering Service Can Boost Your Law Firm’s Reputation

When someone looks for legal advice, there are a few specific things that will typically be at the top of their priority list. Beyond a law firm having the specific expertise the client is looking for, the firm’s reputation is often the most important consideration. A strong reputation is something that can take many years… Read more »

5 Tips for Running an Efficient Business

Running a business can feel overwhelming at times, which is why implementing these efficiency tips can make a world of difference. Work smarter, not harder, and keep you and your employees happy and hardworking, while your customers stay satisfied with your products and services. Ready to get efficient? Read on! Forget Multi-Tasking When a customer… Read more »

How Your Small Business Can Enjoy Summer Vacation

As a small business owner, it can be a challenge to enjoy a summer vacation. You want to make sure your employees can take their vacation, but you need to keep your shop open to take advantage of seasonal shoppers and stay accessible by phone for customers near and far. One simple solution is to… Read more »

The Phone Stages of Grief

A small business owner’s path to realizing they need an answering service is one walked by many. That journey is described by the Phone Stages of Grief. Running a small business can be stressful. If you aren’t busy worrying about whether you are making money, you are hustling to make sure your meeting deadlines, catching up on… Read more »

The Importance of a HIPAA-Compliant Answering Service

The healthcare industry is in a state of significant changes. From technological advancements to ever-changing legal and regulatory frameworks, every year in the healthcare industry is notably different than the previous one. That being said, there is one aspect that continues to be a constant, the importance, and enforcement, of HIPAA compliance. HIPAA laws help… Read more »

Improve Your Hotel’s Customer Service with a Live Answering Service

For hotel customers, there is perhaps nothing as frustrating than having to deal with an automated answering system that doesn’t address your needs. Many times, a machine just isn’t capable of answering your question or directing you where you need to go. For hotel owners, on the other hand, there is perhaps nothing as frustrating as… Read more »