In our 24/7 world, there’s no such thing as traditional business hours anymore. The rise of the smartphone means that we’re plugged in at all hours of the day and night. This has both positive and negative implications for business, of course. It’s easier than ever to connect with customers on their own terms, which… Read more »
Handling inbound calls is one of the most important customer service tasks there is. The job requires equal parts people skills and sales skills. That’s why it’s important to build rapport and truly connect with the person on the other end of the line. Callers want to like and trust the person they’re speaking to…. Read more »
Learning how to increase sales is simple in theory. By showing up, giving a well-prepared pitch, answering questions, and asking for a sale, you’ll already be heads and shoulders above much of your competition. In practice, though, selling is often much more complicated. While there’s no denying the underlying formula behind the process of closing… Read more »
Podcasts are one of the best ways to learn. Their easy functionality and convenient accessibility means that you’re never more than a few taps on your smartphone away from great content. Podcasts are also growing in popularity – it seems there’s a new show announced every day. That’s good news for those eager to learn… Read more »
A virtual receptionist can do wonders for an organization’s productivity. They can also enrich customer relationships in unexpected ways. It’s not enough to simply deliver on expectations. To turn first-time customers into brand loyalists, it’s important to partner with a virtual receptionist. These professionals can transform your customer experience by enhancing existing service offerings and… Read more »
For many businesses, the last year has been about survival. With COVID-19 disrupting virtually every facet of the economy, companies were forced to evolve. The results have been impressive to watch. Business models were reinvented, employees shifted to remote work, and supply chain disruptions led to creative results. Indeed, the resilience of American businesses has… Read more »
The question “how to grow a larm firm” is a popular one, and it’s no wonder why – running a successful law firm is more challenging than ever. The challenges that hinder growth – like competing with other firms and acquiring new clients – can render even the most talented of firms stagnant. Whether you’re… Read more »
Through the good times and bad, HVAC services are essential to the function of our homes and businesses. Heating, ventilation, and air conditioning businesses maintain vital mechanical systems year-round, ensuring comfortable air temperatures and quality regardless of season. HVAC service technicians show up whenever and wherever they’re needed, providing essential support to customers. While the… Read more »
Real estate agents are some of the busiest people on the planet. From meetings with lenders to showing homes to buyers to writing offers, there’s no end to the list of things realtors accomplish in a day. Amidst these tasks, real estate professionals must also remain available to callers interested in connecting. The immense growth… Read more »
The customer experience is more important than ever before. Increased globalization means consumers have no shortage of options to choose from when they’re in the market for products and services. In many cases, the customer experience is the only thing setting one business apart from another. Given the importance of customer service, it’s no surprise… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.