You and your team work hard to ensure your services are as user-friendly as possible. No matter how clear your instructions are, though, there will always be customers who need a little extra help understanding how to use your tools and products. Whether your callers are young people who were born with iPhones in their… Read more »
In news that will surprise no one, voicemail is becoming passé. While there may come a time in the future when voicemail is looked back upon fondly as a retro relic of our history, it’s currently seen as the annoying status quo that is quickly going the way of the yellow pages, 411 and busy… Read more »
With more and more business done virtually than ever before, customer service agents are often the literal voice of the company. In an ideal world, anyone answering a phone for your business should be well-trained, polite and friendly to callers. Unfortunately, even the most experienced of administrative workers can become frustrated and lose patience while… Read more »
For many business owners and department managers, the idea of handing over any duties to a third party can be unsettling. After years of careful nurturing, it’s not easy to simply toss aside duties to strangers. No successful business is without risk, however, and when you’re overwhelmed and distracted from the tasks you care most… Read more »
In today’s fast-paced, competitive market, consumers have more choice than ever before. Look no further than the salad dressing aisle of your local grocery store for a hint at how spoiled for choice the average shopper is. Hundreds of brands at various price points beckon each person to try their flavor. Even in less crowded… Read more »
The medical industry requires a great deal of sensitivity from employees. Healthcare professionals are often privy to the most difficult moments of their patients’ lives. Even in medical fields that are not life and death, the handling of patient data requires compassion and a commitment to privacy. As more and more practices outsource their administrative… Read more »
Property managers must wear a variety of hats in their roles. In any given day, they’re required to serve as customer service agents, maintenance experts, office administrators and sales professionals, among others. Even more impressively, they must deftly switch between these roles or even juggle multiple tasks at once. In an industry ruled by tenant… Read more »
Businesses succeed because of their ability to evolve over time. Entrepreneurs find success in the same way: by never resting on their laurels and always trying new ideas. These new ideas can come from just about anywhere. Industry trends, business literature and even pop culture can provide inspiration, but networking and conversation with other like-minded… Read more »
Summer is synonymous with vacations, road trips and travel. Because of this, the season has also become the cornerstone of the tourism industry. Many properties rely on the revenue they generate in the summer to carry them through the colder, quieter months ahead. Because of this dynamic, the pressure of carrying the fiscal year on… Read more »
There comes a time in every entrepreneur’s journey when they must ask themselves how their organization might look in five years. While the answer isn’t always immediately clear, most small business owners will have one goal in mind: growth. Expanding your business isn’t just a noble idea, it’s a necessary one. After all, your company’s… Read more »
I do not miss a service call by having the service transfer them directly to me, I was pleasantly surprised. The only regret that I have is not doing this sooner!
Howard L.