How Property Management Call Center Services Boost Efficiency

The property management world is, at its essence, a customer-centric industry. When tenants are satisfied, they’ll re-sign their leases, share their experiences with friends, and leave positive online reviews. When tenants feel slighted, though, the consequences can be lasting. When one missed call could mean the difference between a happy tenant and a frustrated one,… Read more »

Winning Phone Tips for Legal Receptionists

There’s no one-size-fits-all approach to answering the phone. This is especially true in the legal field. While certain best practices apply to most industries, legal receptionists must go beyond mere manners if they’re hoping to win over prospective clients. Fail to tailor your phone etiquette to the situation at hand and you risk alienating callers… Read more »

Tips to Refine Your Receptionist Duties and Skills

Receptionists serve as the unofficial face of any organization. By definition, they’re often the first person a visitor meets in person or speaks to over the phone. Needless to say, this first point of contact is incredibly important. It’s often the first impression people get of your company. That puts a lot of pressure on… Read more »

Top Tips for Appointment Scheduling for Dental and Medical Receptionists

Effective patient scheduling is the lifeblood of any healthcare practice. When appointment scheduling is seamless, patients are happier, revenue increases, and the entire office benefits from a streamlined daily routine. Of course, scheduling patients effectively is often easier said than done. There’s always something pulling receptionists away from the phone – it can be hard… Read more »

The Benefits of an HVAC Answering Service to Avoid Missed Revenue Opportunities

In the HVAC industry, customer demand varies as dramatically as the seasons themselves. While the summer and winter months are often bustling with new business, the spring and fall months may run a bit slower. Of course, HVAC emergencies know no off-season, which is why it’s important to offer 24/7 support to customers. For small… Read more »