There comes a time in every entrepreneur’s journey when they must ask themselves how their organization might look in five years. While the answer isn’t always immediately clear, most small business owners will have one goal in mind: growth. Expanding your business isn’t just a noble idea, it’s a necessary one. After all, your company’s… Read more »
When you’re in the market for administrative help, the sheer number of Google results you get when searching can be overwhelming. What might have started as a simple hunt for office support turns into a flurry of questions waiting to be answered. Do you need someone in the office? How experienced would you like them… Read more »
America has always been a melting pot of cultures. Immigrants bring many important traditions with them when they move to the United States, with language being one of the most vital. English is still the most commonly spoken language, but 2010 Census data reveals that the use of a language other than English is up… Read more »
There’s perhaps nothing more valuable than a customer’s trust. It’s what drives them to give your services a try, to recommend you to friends and to keep coming back time and time again. There’s no better way to earn and maintain that trust than through branding. While the colors, fonts and tone you use in… Read more »
When deciding between an in-house or virtual receptionist for your business, it is important to arm yourself with all of the facts. When business is booming, there’s perhaps no employee more valuable than your receptionist. Not only do they take tedious administrative tasks off your plate, they serve as the friendly face of your company,… Read more »
Nobody sets out to provide subpar customer service. As the saying goes, the road to hell is paved with good intentions. Good intentions, however, won’t undo an awkward customer service mistake or keep your customer from forsaking you for your competitor. Knowledge is power, though, so arm yourself with the facts: these are the seven… Read more »
It is pretty much a given: when you choose to be an attorney, you have accepted the reality of working long hours. Exhaustingly, overwhelmingly, long hours. For those that are passionate enough to make this their career, the work can be its own reward. That sounds like a cliché, but that doesn’t make it any… Read more »
The modern veterinary practice looks much different than their counterparts twenty or thirty years ago. Greater reliance on technology has meant major changes on both the administrative and the animal care sides of modern practices. Because we now live in an ultra-connected society, pet owners expect quick service at virtually any time of day. Better… Read more »
Many entrepreneurs pride themselves on their work ethic. In many cases, that hustle is the reason why they have been so successful in their industry: a fast pace can mean getting ahead of the competition and securing business for the long term. Unfortunately, though, this fast pace can also lead to burnout. Business owners and… Read more »
Growth is important for any company. For many ophthalmologists, optometrists and opticians, though, creating growth goals for their business hasn’t gotten the attention it deserves. While it’s great to focus on the quality of service you’re providing patients, it’s also critical to reflect upon what is working, what isn’t, and why. In order to survive… Read more »
Thank you. I am looking forward to going away and not worrying about the phone messages!!!!!!!
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