Blog

The Importance of a HIPAA-Compliant Answering Service

The healthcare industry is in a state of significant changes. From technological advancements to ever-changing legal and regulatory frameworks, every year in the healthcare industry is notably different than the previous one. That being said, there is one aspect that continues to be a constant, the importance, and enforcement, of HIPAA compliance. HIPAA laws help… Read more »

Improve Your Hotel’s Customer Service with a Live Answering Service

For hotel customers, there is perhaps nothing as frustrating than having to deal with an automated answering system that doesn’t address your needs. Many times, a machine just isn’t capable of answering your question or directing you where you need to go. For hotel owners, on the other hand, there is perhaps nothing as frustrating as… Read more »

How an On-Call Answering Service Can Build Your Business

In today’s hyper-competitive business climate, it’s important to seize every advantage possible. By showing customers that you have the ability to anticipate their needs — and deliver great service on their terms — you can earn enduring loyalty. The use of a 24/7, on-call answering service is one of the most effective ways to please your… Read more »

Big Business Marketing Tips for Small Businesses: Aligning Your Strategy

Businesses of all sizes succeed when they apply sound, field-tested marketing approaches. The following blog post is inspired by our whitepaper: Big Business Marketing Tips for Small Businesses. Read the exclusive content by downloading today, or simply contact MAP Communications to learn more about our business marketing tools for small business who are ready to… Read more »

Why your Real Estate Business Needs an Answering Service

As any good real estate agent knows, the value of face-to-face time with potential homebuyers is immeasurable. Getting to know your clients’ needs can help you find the home of their dreams, but it’s difficult to do that from behind a desk. When you partner with a quality answering service to field your phone calls,… Read more »

6 Marketing Tactics that Never Go Out of Style

Marketing is typically something you either love or you hate, but no matter how you feel about it, marketing is essential to growing your business and your brand. There are always different strategies being introduced by marketing gurus and innovators, but sometimes it’s a good idea to focus first on the classics. After all, they… Read more »

Top 8 Benefits of Partnering with an Answering Service

Partnering with an answering service like MAP Communications offers a number of benefits, no matter what type of business you run. Check out these top 8 benefits of partnering with an answering service like us. Then get in touch so we can help you create a customized answering service plan for your company today! 1…. Read more »

Tips to Nurture Leads from Cold Calls to Loyal Customers

New leads are the lifeblood of a healthy and growing company. Whether you have a small, young company still aggressively finding new business or a well-established company looking to sustain itself and grow, the art of nurturing cold leads into happy customers (who hopefully refer even more business!) is absolutely essential. While every business is different,… Read more »

Why a 24/7 Answering Service Can Help in an Emergency Situation

When disaster strikes, is your business prepared? From natural disasters to maintenance emergencies, a 24/7 answering service can help your business better respond to emergency situations in the moment. MAP Communications can work with your business to provide trained call center professionals who are able to triage emergency concerns at any time of day or… Read more »

Why You Need a Live Answering Service

Customers want to feel like they are valued. They work hard for their money, and want companies to earn their business. As a business owner, it is important to think of ways to make your customers feel valued. However, the most business savvy individuals will find a way to do this while improving their company’s bottom line… Read more »