When a customer calls a business, they are looking for a personal connection. Speaking with a knowledgeable representative helps the customer feel confident about their purchase. For many businesses, time spent speaking with customers and taking orders is vital to their company’s success. In addition to building connections with their customers, it provides them with… Read more »
Everyone multitasks. It’s something we do without much thought. That thoughtlessness is why multitasking is actually a productivity killer. Check out this infographic that details the truth about multitasking, how it’s actually destroying productivity, and what you can do to get back on track. There really are some great alternatives to multitasking that are actually… Read more »
It’s a conundrum of every small business owner: do I hire more help or shoulder the long hours myself? While it’s normal to put in extra time in the early stages of your company’s life, growth demands additional help. Whether you’re just starting out, hoping to expand, or are looking for ways to become a… Read more »
You care about your customers and want to keep them satisfied. How can you guarantee, though, that you’re offering exceptional customer service every time you interact with a customer? The key lies in understanding the difference between reactive and proactive customer service. If you’re not sure you know why a proactive approach is the best… Read more »
Each fall, millions of new and returning students flood the campuses of colleges and universities across the nation. Dorms are moved into, dining halls are full and classrooms that lay dormant a few weeks earlier are now bustling. Even the most organized and highly-esteemed schools can find their administrative teams overwhelmed by the sheer number… Read more »
Everyone loves a vacation. Whether you’re sleeping in late, relaxing by the pool or just catching up on your favorite shows from the comfort of your own home, a vacation can provide a much-needed break from work and routine. Paid time off for employees, however, often results in extra hours, delegation and stress for small… Read more »
Doctors are stretched notoriously thin. Even the best-intentioned practitioners can find themselves rushing from exam room to exam room to treat patients as quickly and effectively as possible. While this strategy is certainly effective for putting out fires, it’s not one that leaves doctors or patients particularly satisfied with their customer service offerings. In the… Read more »
How many screens are you looking at right now? How many tabs are open in your browser? How many tasks are you trying to complete at once? If you’re like most Americans, the answer is probably too many. In an increasingly digital world, we’re all constantly multi-tasking. And why not? When you can write an… Read more »
You and your team work hard to ensure your services are as user-friendly as possible. No matter how clear your instructions are, though, there will always be customers who need a little extra help understanding how to use your tools and products. Whether your callers are young people who were born with iPhones in their… Read more »
In news that will surprise no one, voicemail is becoming passé. While there may come a time in the future when voicemail is looked back upon fondly as a retro relic of our history, it’s currently seen as the annoying status quo that is quickly going the way of the yellow pages, 411 and busy… Read more »
In today’s competitive marketplace, precise 2-way communication between my staff and our customers is a top priority. MAP’s ability to customize their products, while utilizing cutting edge technology, has given my company the tools to deliver that precise 2-way communication around the clock, 365 days a year.
Rick B.