The First HITRUST Certified Answering Service
Background Summary The cyberattack on Perry Johnson & Associates (PJ&A), a U.S. medical transcription company, resulted in one of the largest medical-related data breaches in recent times, with nearly 9 million patients’ sensitive information stolen. The breach, which began as early as March 2023, included patient names, dates of birth, addresses, medical and hospital… Read more »
It would be an understatement to say that the COVID-19 pandemic created a unique set of challenges for businesses around the world. Practically overnight, business owners were forced to contend with longer wait times, delayed deliveries, and staffing limitations. Three years later, the impacts of COVID-19 can still be felt. The labor shortage persists –… Read more »
Providing great customer service can be challenging under the best of circumstances. When a crisis happens, offering stellar customer experiences becomes even more of a challenge. Customers look to customer service representatives for guidance, updates, and information. In moments of uncertainty, these professionals become the primary point of contact. Most people can recount a customer… Read more »
As a business owner, you know the importance of quality customer experiences. No matter your industry, you want to leave a positive impression on customers and your community at large. Of course, offering stellar customer service is often easier said than done. This is especially true of small businesses that have limited staff to juggle… Read more »
When you’re in the market for an answering service, it’s easy to be dizzied by the possibilities. There are countless options on the market, each promising their own unique approach to customer service. You might be tempted to partner with the most affordable option. While saving money is a reasonable goal, it’s important not to… Read more »
The property management world is, at its essence, a customer-centric industry. When tenants are satisfied, they’ll re-sign their leases, share their experiences with friends, and leave positive online reviews. When tenants feel slighted, though, the consequences can be lasting. When one missed call could mean the difference between a happy tenant and a frustrated one,… Read more »
Canada has long been seen as an easy option for U.S. retailers hoping to market their goods internationally. While our two countries have a shared language and some pop culture in common, the differences between American and Canadian consumers is vast. Customer relations must evolve if you’re hoping to find success in Canada. How American… Read more »
There’s no one-size-fits-all approach to answering the phone. This is especially true in the legal field. While certain best practices apply to most industries, legal receptionists must go beyond mere manners if they’re hoping to win over prospective clients. Fail to tailor your phone etiquette to the situation at hand and you risk alienating callers… Read more »
The economy is on everyone’s lips these days. We’ve all noticed the rising prices at the pump and the grocery store, but business owners are particularly concerned about what the coming year might hold. The Federal Reserve aims to make borrowing more expensive with the most significant interest hike in 30 years. It has many… Read more »
A good experience with a doctor often boils down to their bedside manner. A physician can provide the best care possible, but if they’re rude or fail to listen to patients, the entire experience can be tainted. When people seek the help of medical professionals, they’re often anxious and stressed about their health. A doctor… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.