Choosing a HITRUST-Certified Vendor

Choosing a HITRUST–Certified Vendor: A Strategic Imperative

  Background Summary The cyberattack on Perry Johnson & Associates (PJ&A), a U.S. medical transcription company, resulted in one of the largest medical-related data breaches in recent times, with nearly 9 million patients’ sensitive information stolen. The breach, which began as early as March 2023, included patient names, dates of birth, addresses, medical and hospital… Read more »

How to Still Provide Great Customer Service During a Crisis

Providing great customer service can be challenging under the best of circumstances. When a crisis happens, offering stellar customer experiences becomes even more of a challenge. Customers look to customer service representatives for guidance, updates, and information. In moments of uncertainty, these professionals become the primary point of contact. Most people can recount a customer… Read more »

What Does “On-Call” Mean to an Answering Service?

As a business owner, you know the importance of quality customer experiences. No matter your industry, you want to leave a positive impression on customers and your community at large. Of course, offering stellar customer service is often easier said than done. This is especially true of small businesses that have limited staff to juggle… Read more »

How Property Management Call Center Services Boost Efficiency

The property management world is, at its essence, a customer-centric industry. When tenants are satisfied, they’ll re-sign their leases, share their experiences with friends, and leave positive online reviews. When tenants feel slighted, though, the consequences can be lasting. When one missed call could mean the difference between a happy tenant and a frustrated one,… Read more »

Winning Phone Tips for Legal Receptionists

There’s no one-size-fits-all approach to answering the phone. This is especially true in the legal field. While certain best practices apply to most industries, legal receptionists must go beyond mere manners if they’re hoping to win over prospective clients. Fail to tailor your phone etiquette to the situation at hand and you risk alienating callers… Read more »