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Important Things to Avoid When Scheduling Appointments for Your Business

Many businesses rely upon appointments to keep their business running smoothly. From doctor’s offices to nail salons and everything in between, a full appointment book is generally a sign of a thriving business. Knowing how to schedule appointments effectively is a big part of this kind of success. Excellent service and quality products won’t matter… Read more »

5 Must-Have Phone Tips for Medical Receptionists

You never get a second chance at a first impression. While it might seem obvious, many medical practices don’t realize the power their receptionists have on their patients. From scheduling appointments to answering frequently asked questions, a medical receptionist often holds the fate of their employer in their hands. While the work might seem tedious… Read more »

5 Ways to Utilize Virtual Receptionists for a Remote Workforce

Remote work has become increasingly trendy throughout the years. Technology may have paved the way, but remote work has become even more essential in recent days. With the spread of COVID-19 jeopardizing the health and safety of workers across industries, more and more companies are joining the remote work bandwagon. Some are doing so out… Read more »

How You Can Support Black-Owned Businesses for Free

You can make a meaningful difference for Black-owned businesses without spending any money. Check out the ways you can support these companies for free. We’re all probably somewhat burned out on hearing how “unprecedented” or “uncertain” these times are. Here’s what these times really are: important. In a time when the fight for equality in… Read more »

5 Steps to Dealing with Upset Callers

There are few customer service interactions more powerful than the conversations we share with callers. Every time the phone rings, there is a new opportunity to convert a casual shopper into a lifelong fan. Of course, not every phone call begins on the right foot. When an angry or frustrated caller dials in for assistance,… Read more »

How to Improve Customer Retention with After-Hours Answering Services

Attracting new customers is expensive. In fact, research shows that it costs five times as much to attract a new customer as it does to keep an existing one. Customer retention strategies can help make the process of courting your existing clients much easier. An after hours answering service is one of the best resources… Read more »

Five Effective Tips on How to Work From Home

Amidst the COVID-19 pandemic, more and more companies are enacting work from home policies. Remote work has always had its challenges, but with more Americans working from home than ever before, the experience has gone mainstream. Even experienced remote workers may find themselves struggling to focus right now – with so much uncertainty in the… Read more »

Five Surprisingly Good Business Lessons We Can Learn From Tiger King

It can often seem like our world is divided. On-demand music, movies, and television allow us to choose our own new obsessions and delve deep into niches our peers haven’t yet discovered. Once in a while, though, a singular song, film, or show brings us all together for a brief moment. The most recent example… Read more »

How Your Business Can Communicate with Clients During Coronavirus

The COVID-19 crisis has impacted virtually every industry in the world. Businesses and consumers alike have had to adapt and overcome new and challenging limitations. Communication between businesses and customers has also had to evolve during such uncertain times. It takes careful thought and delicate execution to deploy the same messages you once fired off… Read more »

6 Customer Service Skills Every Successful Call Center Agent Should Have

Call center agents are on the front lines of modern customer service. Tasked with the important job of keeping callers satisfied, these professionals must be prepared for anything. The ability to think on your feet certainly comes in handy in this line of work, but improvisation isn’t the only skill you’ll need to keep customers… Read more »