Blog

How Call Performance Impacts the Bottom Line for Home Service Businesses

Companies in the home service industries have a lot to gain by improving call performance. A recent studies unveils the truth. You can buy just about anything online these days. Whether you’re in the market for a new pair of socks or a ski chalet in the Rockies, chances are good you’re turning to the… Read more »

What to Look for in a Medical Answering Service

The primary goal of any hospital, clinic or private practice is to treat and care for patients in need. While this might seem like a straightforward mission, the patient experience can be complicated by wait times, expensive medications, and battles with the insurance companies. In order to streamline the customer service aspect of healthcare, many… Read more »

Why a Bilingual Answering Service is a Must-Have for an Immigration Law Firm

Pop quiz: what do happily married couples, hostage negotiators and emergency room nurses all have in common? The answer might surprise you! These seemingly disparate types of people all share one common trait: they’re great communicators. The ability to listen, interpret, and respond accordingly is prized in both personal and professional relationships for a reason:… Read more »

How to Successfully Prepare for Small Business Saturday

November is a big month for shopping. With the holiday season unofficially kicking off the moment Halloween decorations are put away, it’s no surprise, so many shoppers are feeling the itch. Blowout sales on Black Friday and Cyber Monday get folks excited to spend, but Small Business Saturday can hold just as much appeal. The… Read more »

Horrifying Customer Service Mistakes You Can Avoid

When all is going right, the world of customer service can be a delightful one. After all, there’s nothing more satisfying than solving a customer’s challenge. Such opportunities allow you to prove your worth and smooth out any anxieties the customer has about your business. A successful customer service experience can turn casual shoppers into… Read more »

Travel Hacks for the On-the-Go Entrepreneur

They say time is money, and nobody knows that better than a busy entrepreneur. Whether you’re in the earliest days of your startup’s creation or are facilitating exciting growth opportunities with new partners, business travel can take up a large chunk of your time. You can save valuable time and energy while on the road… Read more »

What to Look for in an Answering Service

An answering service can bring tremendous value to any office. By making your company run more smoothly, such a service can help you and your team work smarter, not harder. The best answering services don’t just pick up when the phone rings – they can help grow your business, simplify communication, and help your organization… Read more »

Five Signs of Business Growth (and How to Keep it Up!)

  Nurturing an idea to long-term success in business is an exciting challenge that keeps you on your toes. Grow too slowly and you risk losing the momentum; expand too quickly and it may mean that you’re struggling to meet demand. There’s no magic formula to help business owners guide their organizations through times of… Read more »

Psychology in Business: How to Use Psychology in Your Business Strategy

If you’re like most people, you haven’t picked up a psychology book since your freshman year of college. While human behavior is certainly fascinating, the science behind our thoughts, patterns and motivation just doesn’t come up very often. It might surprise you to learn that behavioral psychology has informed some of the most effective business… Read more »

Growing Pains: Seven Tips for Healthy Business Growth

Plenty of companies have crashed and burned before they even really began. Fail to build a customer base, and you’ll fail to meet the kind of crucial objectives necessary to survive your first years of business. We’ve all heard about these kinds of failures, though. Lesser known but still equally as damaging? Growing too fast…. Read more »