Blog

Five Ways a Virtual Receptionist Frees Up Your Schedule

There are a million different tools to help support your office in its daily operations. From the noble office supply to the specialty software required to run your business, you’ve got no shortage of great options to boost the efforts of your team. The best addition of all? A virtual receptionist service. These administrative professionals… Read more »

Designing the Four Dimensions of Valuable Customer Experiences

The internet has changed the way we do business. No matter your industry, the advent of digital technology has likely transformed the way you interact with consumers. It’s also changed the number of choices shoppers have at their disposal. The average consumer is far savvier and selective than they were even ten years ago. This… Read more »

Five Customer Service Trends That Will Drive Success in 2020

Consumers have more choices than ever before. When one of the few things separating you from your competition is your customer service, the commitment you show your customers become more important than almost anything else. With the dawn of a new decade comes the opportunity to excite and impress your customers in fresh and unexpected… Read more »

Seven Things Your Business Should Stop Doing in 2020

The end of the year is a time for reflection. As we move into a new decade, it’s important to consider the things we’d like to improve upon in both our personal and professional lives. The beginning of a new year is the perfect time to employ new strategies and techniques while doing away with… Read more »

The Best (and Worst!) Holiday Customer Service Moments on Film

The holidays are here once again. Amidst the flurry of parties, shopping, and decorating you’ll do this season, chances are good you’ll also find time to watch a few of your favorite holiday films. Whether you’re a fan of the classics like It’s a Wonderful Life or prefer Will Ferrell’s more modern take on the… Read more »

How Answering Services Boost Hospitality Businesses During the Holiday Season

Excellent customer service is a must in the hospitality industry. The interactions between a guest and the front desk staff at a hotel, for instance, can set the tone for their entire stay. These conversations become even more important during the holidays. Consider an event planner, restaurant, or entertainer who is integral to the success… Read more »

How a Custom Phone Script Can Improve Your Business

When a call rings into your business and you pick up the phone, what do you say? The difference between a simple “hello” and a long-winded introduction can have a bigger impact on the caller than you might expect. While a one-word greeting might seem straight-forward, some callers may find it off-putting not to be… Read more »

How Call Performance Impacts the Bottom Line for Home Service Businesses

Companies in the home service industries have a lot to gain by improving call performance. A recent studies unveils the truth. You can buy just about anything online these days. Whether you’re in the market for a new pair of socks or a ski chalet in the Rockies, chances are good you’re turning to the… Read more »

What to Look for in a Medical Answering Service

The primary goal of any hospital, clinic or private practice is to treat and care for patients in need. While this might seem like a straightforward mission, the patient experience can be complicated by wait times, expensive medications, and battles with the insurance companies. In order to streamline the customer service aspect of healthcare, many… Read more »

Why a Bilingual Answering Service is a Must-Have for an Immigration Law Firm

Pop quiz: what do happily married couples, hostage negotiators and emergency room nurses all have in common? The answer might surprise you! These seemingly disparate types of people all share one common trait: they’re great communicators. The ability to listen, interpret, and respond accordingly is prized in both personal and professional relationships for a reason:… Read more »