There is a lot of uncertainty in the world right now. As the spread of COVID-19 grows each day, more and more Americans are practicing social distancing. Stay at home orders from local governments have mandated the closure of many non-essential businesses. Retailers, restaurants, and service providers everywhere are feeling the pinch. While it’s easy… Read more »
The way Americans exercise, train and stay fit is changing. Digital tracking devices monitor the number of steps we take in a day, fitness streaming programs allow viewers to exercise from their living rooms, and online training programs make it easier than ever to get in shape. While gyms and personal trainers maintain a steady… Read more »
Teamwork can be incredibly satisfying. When you’re in the zone, there’s nothing quite like relying on your colleagues for their contributions. Whether you’re working on a big project, up against a major deadline, or close to nailing a long-time goal, there’s a rush that comes with doing your part for a greater good. When teamwork… Read more »
If you always do what you’ve always done, you’ll always get what you’ve always got. It reads more like a fortune cookie than business advice, but this aphorism rings truer than most in 2020. In a crowded market, it’s not enough to just provide services and goods to customers – you’ve got to stand out… Read more »
Busy real estate agents know that time is money. Successful professionals are constantly searching for ways to balance showings, closing sales, paperwork and networking. If there were a way to squeeze more than 24 hours into a day, real estate agents would be the first to know! While we can’t promise more hours in a… Read more »
One minute. That’s how long a majority of customers are willing to wait on hold. While phone wait times are often seen as a necessary evil, they’re worthy of a second look. Understanding customer expectations can help business owners develop strategies to combat frustration and build loyalty. In the time it takes you to finish… Read more »
Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, customer service complacency can occur. While focusing on meeting their quarterly financial objectives, developing new projects and services and coming up with marketing strategies to bring in more leads, they may actually lose… Read more »
The front desk of most dental practices is a busy place. Phones ring off the hook with incoming calls from existing patients, new inquiries, and all other types of questions. Ignoring these calls isn’t an option – fail to pick up and you could miss out on valuable new business or the opportunity to provide… Read more »
Providing high-quality customer service over the phone isn’t as easy as it looks. Many small business owners underestimate the impact the customer experience has on their bottom line. While the duties of the average customer service agent aren’t exactly glamorous, the work they do is vital to the survival and growth of the company. Charismatic,… Read more »
Interested in using an answering service? As with most purchase decisions, you should be aware of the associated costs when shopping for the right fit. We have done a deep dive into the industry by comparing prices from 18 different U.S.-based providers to create a thorough guide to answering service pricing. This infographic hits on… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.