The First HITRUST Certified Answering Service
If you’re thinking about hiring a call center for your business, it’s important to know that not all of them work the same way. Some focus on answering inbound customer service calls, while others handle outbound sales or technical support. Choosing the right type can directly impact your customer experience and how smoothly your operations… Read more »
If you’ve been looking into hiring a call center for your business, you’ve probably come across the term call center solutions. But what does that phrase really mean? Call center solutions are the tools and services that help businesses manage customer communication more effectively. This can include services like phone answering, live chat support, appointment scheduling, order… Read more »
Ever wonder how call centers work and why so many businesses rely on them? At their core, call centers are communication hubs where trained agents handle customer calls, emails, chats, and more. By taking on tasks like customer service, appointment scheduling, tech support, and even internal employee calls, call centers help companies run smoothly without overloading their… Read more »
Running a business means wearing a lot of hats. From managing customer questions to keeping internal teams aligned, communication can quickly become overwhelming. A call center helps take some of that weight off your shoulders by handling calls efficiently and consistently, so nothing slips through the cracks. So, what are the real benefits of a call center?… Read more »
FOR IMMEDIATE RELEASE MAP Communications, Inc., Achieves SOC 2® Type 2 Certification, Further Strengthening Data Security for Small Business Clients Nationwide CHESAPEAKE, VA — April 17, 2025 — MAP Communications, Inc., (“MAP”) a national leader in live answering and virtual receptionist services, has achieved its SOC 2® Type 2 certification following an independent audit conducted… Read more »
Common Misconceptions About Answering Services: Debunking the Myths Think you know everything about answering services? Think again. There are plenty of answering service misconceptions floating around, and they might be keeping you from making the best decision for your business. Some believe these services sound robotic. Others assume they’re only for big corporations. The truth is… Read more »
How to Choose an Answering Service for Your Business Picking the right answering service can make or break your customer experience. Not sure how to choose the right answering service? Let’s break it down so you can find the perfect fit for your business. Key Factors to Consider When Choosing an Answering Service As you wade through… Read more »
Just what is an answering service, you ask? These companies answer phones, take messages, and handle inquiries on behalf of your business so no customer is left hanging. It’s an easy solution with big benefits, especially if your team can’t always be on the line. Missing a call doesn’t just mean a lost conversation — it… Read more »
Running a business means wearing a lot of hats, and let’s be honest—handling every phone call isn’t always practical. Between managing daily operations, keeping up with customer requirements, and ensuring everything runs smoothly, answering the phone can become an overwhelming task. Yet missed calls can mean lost revenue, frustrated customers, and overwhelmed staff. That’s where… Read more »
Running a business means keeping up with calls, messages, and customer inquiries—sometimes at all hours of the day. Whether it’s handling high call volumes, maintaining a professional reputation, or responding to urgent situations, an answering service can be a game-changer. But who uses answering services? From solo entrepreneurs to enterprises, businesses in almost every industry rely on… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.