Construction Answering Service

Partnering with a construction answering service allows you to keep your focus on the job at hand without missing any important phone calls.

Image of two men working on a building site who use a construction answering service

There are few things that are more frustrating than hauling a piece of drywall up a flight of stairs only to hear your phone ringing in your pocket. For construction business owners, this irritation can be a daily reality.

It’s your business, and you want each client to have that personal touch, that’s why you do your best to handle calls personally while also being available on-site. But there comes a point when your construction business becomes too big for you to handle every call, every time.

The Power of a Construction Answering Service

So, what are your options? You could hire a dedicated receptionist, delegate the responsibility to another employee, or you could hire a 24/7 answering service for construction companies to take your calls. At MAP Communications, we’re dedicated to providing round the clock support for busy construction firms who want to capture all new opportunities and maintain a high level of customer service. When you partner with a construction call center like ours, you’re getting a team that understands your industry inside and out. When your clients have questions, MAP is there to answer, courteously and correctly.

We know that construction companies like yours spend a large portion of time giving estimates. Wouldn’t it be great to focus on quoting your prospective clients without interrupting the conversation for an incoming call? This service gives you the freedom to truly feel present at in-person meetings. You can give your full attention to the quoting process because you know that a team of call agents are available to take care of other customers that may be calling in.

Benefits of a Partnership with MAP Communications

Our construction answering service will give you newfound freedom to come and go from jobsite to the office and back again without ever neglecting client calls. With an answering service for builders at your disposal, you’ll offer callers a professional, polite, and available presence even when you’re not personally around to answer the phone. We’re dedicated to getting to know your business, your most important clients, and handling calls the way you would yourself. We ask the important questions like:

  • “Are you a new or returning customer?”
  • “Is this for a residential or commercial job?”
  • “What type of budget do you have?”

From remodels to major additions, we have a team that is dedicated to successfully handling new sales leads. Commercial or residential, the answering service for contractors team at MAP can put new and current clients at ease. Would you like to know what type of advertising is really working to grow your business? Is it referrals, digital advertising, or traditional marketing? The call agents with our answering service for construction are trained to give you feedback on all important data from callers. That way you can make sure you’re making the most informed decisions when it comes to investing in your business and your clients.

Enhancing Your Professional Reputation

Your clientele expect an immediate reply to their inquiries. This is challenging for construction professionals who are busy working in the field all day. By the time they return to their desk to check their voicemail and call prospective clients back, they often find they’ve missed their window of opportunity. An answering service for construction can ensure that a highly-trained virtual receptionist answers each incoming call with professionalism.

At MAP Communications, we understand the power of great customer service – we have been delivering it for construction experts for 30 years. Allow us to put the full force of our team and technologies to work for your business. Our exceptional, professional response to each phone call ensures that your company is well represented every time the phone rings.

Try MAP Today

MAP construction call center services are based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls. We want to show construction companies that they can still grow their business and maintain high-quality relationships with their current clients with the help of MAP Communications.

Whether you’re an independent contractor, small construction business, or a large corporation, our construction phone answering service can take your business to the next level. Don’t take our word for it, though – look no further than our reviews for proof of our value. If you’re ready to give MAP a try for yourself, our free trial is a great way to preview our answering service for construction contractors. Sign up now!

Here are a few articles if you’d like to read more about our answering services and your construction business:

How an Answering Service 7-Day Free Trial Can Change Your Business

Run a 24-Hour Business Between Nine and Five with an After Hours Answering Service

3 Business Tactics for Small Business Success