Fully Customized Call Center and Answering Services for Electricians – Available 24/7
As an electrician, your day-to-day work can keep you busy. From major commercial contracts, on-site client conversations, and more, there is little time left for phone calls. Missing out on a conversation with a prospective client or current customer can have serious consequences, though. Imagine if all of your incoming phone calls could be professionally handled with the flip of a switch. Wouldn’t it be better if all of your calls could be screened by a professional answering service for electricians? With MAP Communications electrician answering service, you’ll never miss a call – or another opportunity. While you’re in the middle of a job, a professional receptionist will be handling all of your incoming calls.
The friendly virtual receptionists behind our electrician answering service can bring serious value to companies large and small. Whether you’ve been in business fifty years or are just starting up, our team can provide the kind of high-level customer service 24/7/365 you’d offer yourself if you could.
Your callers will never even know they are talking with an electrician answering service. That’s because our receptionists are trained to be an extension of your business. Not only does our team have the answers, they are also asking the right questions. Is this an emergency electrical situation? Is a power outage affecting refrigeration in a restaurant or supermarket? Is the electrical issue a fire hazard? With trained MAP Communications answering service for electricians, you’ll be able to prioritize your most important calls.
Getting the wires crossed on a phone call with a major client could cost your business a large contract.
Our team understands how important phone calls are to business development. These aren’t just calls, they are prospective clients and ongoing customer relationships. That is why the team at MAP is trained to capture information from leads and clients to ensure that you never miss out on expanding your electrical business. Do you have a contractual obligation to respond within a given timeframe to a client? With MAP, your customers won’t be kept waiting and nobody will slip through the cracks. It’s as if you have a dedicated receptionist. Someone who knows your business, your customers, and the details of electrical work.
Our call center for electricians can meet any administrative requirement you might have. Not only can we take messages, route calls, screen callers, and capture leads, but we can also help handle service calls. While you’re busy out in the field, allow our virtual receptionists to dispatch urgent calls and schedule appointments. We know not all electrical jobs are the same, which is why we work closely with our clients to understand which calls should be brought to their attention and which can wait until you’re back in the office.
Our answering service for electricians is highly customizable. We work with each client to develop a call script to guide our conversations with your customers. By the time we take our first call for you, we’re experts on your services, policies, and procedures. That’s part of what has made MAP Communications rise above other call centers over our thirty years in business; we bring our customer-first mentality to both our clients and yours.
So much more than just an electrician answering service, MAP Communications offers a number of online resources for clients, too. Login to our portal and quickly access big picture call data and trends, or hone in on a specific conversation and listen back as needed. With MAP, you can be as hands-on – or off – as you’d like to be!
Here’s what you can expect from MAP Communications electrician answering service:
- Fast pick up times – we won’t keep your customers waiting
- 24/7 coverage – whether your business is open or not, we’ll handle your calls
- Messages delivered promptly with all required information for your electricians
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance.
- A team of dedicated agents who are trained to meet the specific needs of electricians
- Our services are available like an electrical cord; just plug us in to get the job done whenever you need!
MAP is based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls. We want to show electricians that they can grow their business without disrupting their relationships with their current clients by professionally handling every single call. No matter how large or small your company is, MAP has the right solution for you.
If you’re interested in learning more about our answering service for electricians, consider signing up for our free trial. For a full week, you’ll gain access to our live receptionist services, online portal and more. There’s no obligation to use MAP after the 7 days over – though we think you’ll want to! To get started, simply give us a call and tell us a little about your requirements. We look forward to speaking with you!
Here are a few articles if you’d like to read more about our answering services and your electrician business: