Effective patient scheduling is the lifeblood of any healthcare practice. When appointment scheduling is seamless, patients are happier, revenue increases, and the entire office benefits from a streamlined daily routine. Of course, scheduling patients effectively is often easier said than done. There’s always something pulling receptionists away from the phone – it can be hard… Read more »
In the HVAC industry, customer demand varies as dramatically as the seasons themselves. While the summer and winter months are often bustling with new business, the spring and fall months may run a bit slower. Of course, HVAC emergencies know no off-season, which is why it’s important to offer 24/7 support to customers. For small… Read more »
Medical practices are constantly looking for ways to save money. As provider reimbursement continues to decline while costs continue to rise, it’s easy to fritter away net income. In the daily operations of your practice, it’s easy to lose sight of your goals. Even when you’re confident there is little to waste going on within… Read more »
There are a number of important steps to take when building an HVAC business. Designing your business plan is chief among them. Outlining your goals and how you plan to achieve them can provide the direction you need to kickstart your new company. While writing out an HVAC business plan may seem intimidating at first,… Read more »
The healthcare industry has evolved dramatically over the last decade. While the primary goal of any practice is still patient care, patient experience is growing increasingly important. This begins from the very first phone call a patient makes to schedule an appointment. Wait times, expensive medications, and battles with the insurance company often follow this… Read more »
Picture this: You’re sitting in your office, neck deep in emails, documents, and spreadsheets. The phone rings. Do you pause what you’re working on and answer? For many busy professionals, the answer is no. Too often, people assume that voicemail is enough coverage for chaotic moments. The reality? A missed call that rolls to voicemail… Read more »
Clear communication is at the heart of every great customer experience. Without open lines of communication, customers and staff alike may grow frustrated, confused, and eager to end the conversation. While you might offer stellar communication in English, our nation is growing increasingly diverse. Fail to speak with customers in their preferred language and you… Read more »
When opportunity knocks, you’ve got to answer the door. When opportunity calls, you pick up. Every call you receive is a potential opportunity – potential being the key word. While it’s possible a ringing telephone may bring new business, there’s just as good a chance that the person on the end of the line may… Read more »
When it comes to building a successful company, quality products and services matter a lot. In their quest to create the very best offerings, though, many entrepreneurs forget about the customer experience. You can design the most unique, in-demand product in the world, but if your customer service isn’t up to snuff, your brand will… Read more »
The Great Resignation has business owners everywhere rethinking their staffing decisions. Following the COVID-19 pandemic, many employers are finding it difficult to maintain a reliable staff. Indeed, many are working with a skeleton crew. Stretched thin, these teams are often overworked, frustrated, and burnt out. Too often, this frustration bleeds over into the customer experience…. Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.