Blog

Guide to Outsourcing Call Center Services

The customer experience is more important than ever before. Increased globalization means consumers have no shortage of options to choose from when they’re in the market for products and services. In many cases, the customer experience is the only thing setting one business apart from another. Given the importance of customer service, it’s no surprise… Read more »

Eight Qualities and Skills to Look For in a Great Receptionist

A good receptionist can be hard to find. Demand for these administrative professionals extends to virtually every industry on the planet. From doctor’s offices to law firms and beyond, there are stellar receptionists behind successful businesses everywhere. Of course, hiring a quality administrative worker can be a challenge. Even the most talented receptionists won’t be… Read more »

How Improving Patient Intake Processes Leads to Happier Patients

Modern medicine is a true marvel. The way illnesses are diagnosed and treated is constantly evolving. Unfortunately, that kind of innovation doesn’t always bleed over into the patient experience. Walk into any doctor’s office in the country, and you’re likely to find patients working diligently from clipboards, filling out forms, and shuffling through their wallets… Read more »

The Do’s and Don’ts of Business Phone Etiquette

In a world more reliant upon virtual communication than ever before, outside of a business setting a phone call can sometimes feel old-fashioned (often limited to something you try to do every week or so with a family member). However, when it comes to business introductions, sales pitches, or the handling of sensitive information, nothing… Read more »

Tips for Improving Your Customer Service Greetings & Phrases

The success of your business is intrinsically linked to customer satisfaction levels. Low rates of satisfaction make for poor retention and loyalty from customers. Low satisfaction is also sometimes a sign of bad customer service. Customer service greetings are more powerful than you might realize as they determine how well every interaction begins. With the… Read more »

Best Customer Service Songs

Quality customer service can be hard to find. For the inexperienced, it can also be incredibly challenging to provide. No matter how much time you spend learning and training, there’s simply no substitute for first hand experience with customers. Customer service tips can be helpful, though, and thankfully, you don’t have to look very far… Read more »

Things You Didn’t Know About Business Call Routing

What happens when someone calls your business? Do they get passed around to different people and departments until someone can finally help them? Do you often get interrupted by phone calls that someone else should be dealing with? From a customer experience standpoint as well as an internal productivity perspective, how calls are routed within… Read more »

Top Customer Service Quotes from Movies

Movies can tell us a lot about our collective values. You don’t have to look far to find relatable, inspiring scenes that apply to each of our daily lives. Indeed, there are many lessons to be learned from film – there are even customer service quotes to help guide us through challenging moments in the… Read more »

Negative Customer Feedback: How to Turn Criticism into Business Opportunities

Mistakes are instrumental to growth. That’s true of our personal lives, and it’s especially true in business. We can learn a lot when we’re faced with problems. Handling a customer complaint is never fun, but with the right perspective, such moments are real opportunities for growth. It’s all in how you handle customer complaints –… Read more »

Understanding Customer Needs: What Do Clients Want & Expect from a Business

A successful business is nothing without its customers. Despite this truism, business owners frequently overlook the most basic desires of their clientele. When you’re excited to implement new ideas, customer needs sometimes fall by the wayside. Business owners who focus solely on their own goals aren’t likely to find long term success, though. Competition is… Read more »