Blog

Five Benefits of Having a Virtual Secretary That May Change Your Perspective

It’s a conundrum of every small business owner: do I hire more help or shoulder the long hours myself? While it’s normal to put in extra time in the early stages of your company’s life, growth demands additional help. Whether you’re just starting out, hoping to expand, or are looking for ways to become a… Read more »

Four Tips to Shift From Reactive to Proactive Customer Service

You care about your customers and want to keep them satisfied. How can you guarantee, though, that you’re offering exceptional customer service every time you interact with a customer? The key lies in understanding the difference between reactive and proactive customer service. If you’re not sure you know why a proactive approach is the best… Read more »

Handling The Flood of Incoming College Students With an Answering Service

Each fall, millions of new and returning students flood the campuses of colleges and universities across the nation. Dorms are moved into, dining halls are full and classrooms that lay dormant a few weeks earlier are now bustling. Even the most organized and highly-esteemed schools can find their administrative teams overwhelmed by the sheer number… Read more »

Preparing Your Small Business For Employee PTO

Everyone loves a vacation. Whether you’re sleeping in late, relaxing by the pool or just catching up on your favorite shows from the comfort of your own home, a vacation can provide a much-needed break from work and routine. Paid time off for employees, however, often results in extra hours, delegation and stress for small… Read more »

The Undeniable Advantages of a Medical Answering Service

Doctors are stretched notoriously thin. Even the best-intentioned practitioners can find themselves rushing from exam room to exam room to treat patients as quickly and effectively as possible. While this strategy is certainly effective for putting out fires, it’s not one that leaves doctors or patients particularly satisfied with their customer service offerings. In the… Read more »

What is Single-tasking and Why Are Business Owners Jumping on Board

How many screens are you looking at right now? How many tabs are open in your browser? How many tasks are you trying to complete at once? If you’re like most Americans, the answer is probably too many. In an increasingly digital world, we’re all constantly multi-tasking. And why not? When you can write an… Read more »

Types of Technical Support Your Call Center Service Can Provide

You and your team work hard to ensure your services are as user-friendly as possible. No matter how clear your instructions are, though, there will always be customers who need a little extra help understanding how to use your tools and products. Whether your callers are young people who were born with iPhones in their… Read more »

Why It’s Time to Cut the Cord on Voicemails

In news that will surprise no one, voicemail is becoming passé. While there may come a time in the future when voicemail is looked back upon fondly as a retro relic of our history, it’s currently seen as the annoying status quo that is quickly going the way of the yellow pages, 411 and busy… Read more »

7 Phrases You Should Never Say on a Customer Service Call

With more and more business done virtually than ever before, customer service agents are often the literal voice of the company. In an ideal world, anyone answering a phone for your business should be well-trained, polite and friendly to callers. Unfortunately, even the most experienced of administrative workers can become frustrated and lose patience while… Read more »

5 Things You Should Know Before Outsourcing Business Processes

For many business owners and department managers, the idea of handing over any duties to a third party can be unsettling. After years of careful nurturing, it’s not easy to simply toss aside duties to strangers. No successful business is without risk, however, and when you’re overwhelmed and distracted from the tasks you care most… Read more »