What is an Answering Service?

Missed calls cost money. They also reduce overall customer satisfaction. For these reasons – and many more – businesses are turning to answering services for coverage. Such a service can help your organization optimize its communications while increasing profitability. Dedicated answering service receptionists work tirelessly to get to know your business and function as an… Read more »

What is Customer Loyalty and How to Build It

Attracting customers is one of the greatest challenges of owning a business. Building customer loyalty can be even more difficult. Offering great customer service is a start, but today’s savvy shoppers need more than just a good experience to keep coming back to your business. Winning people over is harder than it looks, but with a… Read more »

Popular Options for Handling Business Phone Call Overflow

If you’re working to grow your business, odds are good that you’re eager to address as many inquiries and customer concerns as possible. When each ring of the telephone represents a new opportunity to win over customers, it’s important to treat each call with care and attention. This requires a lot more time and effort… Read more »

Unique Gifts for Small Business Owners & Entrepreneurs

Gift giving can be stressful. That’s especially true if the person you’re shopping for is an entrepreneur who already has everything they could want. You’re probably eager to give something thoughtful, useful, and something indicative of how much you care about them. It’s a big ask, but not an insurmountable challenge. Gifts for business owners… Read more »

How Can a Call Screening Service Help to Improve Your Business’ Efficiency

Communication is the key to quality customer service. No matter your industry, offering a quick and easy way to get in touch with your organization is a must in today’s competitive business landscape. Of course, staying on top of inbound calls can be incredibly challenging. Even with your team pitching in to answer calls and… Read more »

What are the Effects of the Labor Shortage on Businesses and the Customer Experience?

The COVID-19 pandemic caught the world by surprise. In the nearly two years since the coronavirus began first impacting the United States, Americans have experienced a great deal of disruption. Initial panic caused stores shelves to empty practically overnight. The “stay at home” phase saw friends huddled around their laptop screens for Tiger King viewing… Read more »

Nationwide vs. Local Answering Services: Which is Best?

There are a number of good reasons to shop locally for goods and services. Spending money in your community helps keep dollars in the pockets of your neighbors and stimulates the local economy. Visiting local boutiques and shops can also help you learn more about products and services, allowing you to ask questions and get… Read more »

Best Benefits of Having a Bilingual Receptionist for Your Business

Communication is the cornerstone of quality customer service. While it’s important to have the right tools and training to meet customer expectations, none of that matters if a baseline, mutual understanding can’t be met. Quality customer service is often the only thing separating a business from its competition, which is why it’s more important than… Read more »

Skills a Virtual Receptionist Should Have to Benefit Your Business

The receptionist is an often overlooked but incredibly important member of the modern office staff. When performing at the top of their game, these professionals make everyone around them more productive while simultaneously serving as the face of their organizations. The importance of a great receptionist truly can’t be overstated.  As many businesses embrace remote… Read more »

How to Capture Leads from Weekend & After-hours Calls to Your Business

In our 24/7 world, there’s no such thing as traditional business hours anymore. The rise of the smartphone means that we’re plugged in at all hours of the day and night. This has both positive and negative implications for business, of course. It’s easier than ever to connect with customers on their own terms, which… Read more »