The First HITRUST Certified Answering Service
A partnership with a 24/7 call answering service means your business is always there when your customers need you. We’ve all been frustrated when we can’t reach a company after hours, and that feeling can stick with us. By offering round-the-clock answering services, you ensure your customers feel heard and supported any time of day or… Read more »
Do you know who to call when an emergency happens? The answer to this question says a lot about your organization. Fast, decisive action can make all the difference, and having a reliable emergency call center in place is crucial. MAP’s emergency call handling services streamline communication and make sure that the right resources are deployed quickly…. Read more »
Ever hung up mid-call, thinking, “Do they even want my business?” If so, you’re definitely not alone. First impressions happen fast, and for many businesses, that first touchpoint is a phone call. But when calls are riddled with static, long hold times, or unhelpful reps, it doesn’t just frustrate people — it drives them away…. Read more »
Collecting quality customer feedback can feel like striking gold. It’s essential to understand what you’re doing well and where there’s room for improvement in your organization. Unfortunately, getting that kind of feedback isn’t straightforward. When you’re pressed for time and juggling multiple tasks at once, soliciting quality critiques isn’t high on your to-do list. That’s… Read more »
In today’s fast-paced world, every second counts, especially when it comes time to capture and convert your leads. Imagine this scenario: a potential customer finds your website intrigued by your offerings. They pick up the phone to call you, but instead of a friendly voice, they’re met with endless ringing or, worse, a generic voicemail…. Read more »
A virtual receptionist is a remote worker who provides customer service and administrative support. They often handle tasks that were once reserved for in-office receptionists. As technology has evolved, more employers are turning to virtual receptionists instead of traditional in-house support. There are a lot of advantages that come with a virtual assistant receptionist. These… Read more »
Running a business is no small feat, especially if you strive to provide top-notch customer service around the clock. Have you ever felt overwhelmed by the constant flow of phone calls, emails, and inquiries? Or maybe you’ve missed out on potential opportunities because… Read more »
For water damage restoration business owners, quick and effective communication is crucial. Each emergency requires immediate attention, and the ability to manage these situations efficiently can significantly affect the restoration outcomes. Using reliable answering services can greatly enhance these efforts. By streamlining communications, MAP Communications helps restoration businesses enhance their operational efficiency, improve customer satisfaction, and ensure… Read more »
Background Summary The cyberattack on Perry Johnson & Associates (PJ&A), a U.S. medical transcription company, resulted in one of the largest medical-related data breaches in recent times, with nearly 9 million patients’ sensitive information stolen. The breach, which began as early as March 2023, included patient names, dates of birth, addresses, medical and hospital… Read more »
It would be an understatement to say that the COVID-19 pandemic created a unique set of challenges for businesses around the world. Practically overnight, business owners were forced to contend with longer wait times, delayed deliveries, and staffing limitations. Three years later, the impacts of COVID-19 can still be felt. The labor shortage persists –… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.