Apartment Answering Service

Make sure the needs of your tenants are met and your vacancies are filled quicker with an apartment answering service.

Image of a property manager filling a vacancy thanks to their apartment answering service

It’s 6pm on a Saturday evening and your tenants have found themselves without water. Who can they call to get this issue resolved? The office is closed.  How can you inform your maintenance team that there’s a critical problem?

Managing an apartment complex comes with a whole host of challenges that need to be resolved. Keeping your tenants happy when issues come up is one of the greatest trials faced by apartment management. After all, these aren’t just your tenants; these are your neighbors, your primary source of business referrals, and the source of income for rental properties. Management can’t prevent all issues from occurring, but excellent communication goes a long way to assuring your tenants. That is where MAP Communications apartment answering service comes in.

With apartment answering services from MAP, you can rest assured knowing that your tenants are in good hands. We have nearly three decades of experience assisting property managers and we’ve helped tenants get the help that they need when they need it. Our well-trained and experienced virtual receptionists are available 24/7 to answer questions, respond to emergency situations, and to contact the appropriate officials or staff members on your behalf. Our live answering service for property managers can also screens calls. Urgent matters can be forwarded to your on-call maintenance person while non-urgent calls are emailed or texted to whomever you choose.

Streamline Phone Handling Processes with MAP Communications Apartment Call Center Service

apartment call center staffAn apartment call center can give you and your staff greater freedom and a healthier work/life balance. When your team heads home after a long day of work, the last thing they want is to be on call. Middle of the night phone calls can be incredibly stressful for your already hard working team. Our 24/7 apartment maintenance answering service ensures there’s always a friendly, helpful voice on the end of the line. Allow us to weed out the true emergencies from the things that can wait until morning.

Of course, apartment managers aren’t just concerned about emergencies. They want to ensure that the business is running smoothly and profits are being maximized. If you have vacant properties you will probably be out of the office giving prospective tenants a look at apartments. Who is answering your calls while you are gone? If these calls are left unanswered, it could mean you are missing out on additional business opportunities as well. Furthermore, with MAP you can sort through your calls by property in our secure web portal, which provides better visibility into the types of calls you’re receiving.

Cater to All Callers with our Residential Property Management Answering Service

In especially competitive rental markets, a missed call can mean missing a valuable opportunity to fill vacant units. Most people hate leaving voicemails – many will just hang up and dial another community instead. With a residential property management answering service at your disposal, voicemail becomes a thing of the past. Callers are treated to patient, resourceful support whether you’re in a meeting, out showing an apartment, or busy with other tasks on your to-do list.

Demographics are changing rapidly across the country. Our apartment call center service is staffed with bilingual agents who are eager to help callers of all backgrounds. By offering such support, you open your community up to a whole new market of renters. In turn, prospective tenants will feel confident in their ability to communicate their questions, concerns, and hopes about renting from your organization. It’s a win-win for everyone involved.

Here’s what you can expect from MAP Communications answering services for apartments:

  • Greatly increased availability for you and your office staff
  • 24/7 phone coverage – even all holidays
  • Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance.
  • A team dedicated to representing your company with a professional knowledgeable answering service.
  • A customized script that meets your requirements and virtual receptionists who are committed to serving your callers with superior service.

It’s true what they say: you don’t get a second chance at a first impression. Every phone call is a new opportunity to project your professionalism and demonstrate your availability. Wow your prospective tenants while keeping current residents happy. Our apartment call center is the administrative tool you’ve always dreamt of, giving you a better reputation, more coverage, and a greater sense of freedom, all at once.

MAP Communications is based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls. We want to show apartment managers that they can grow their business and delight their current tenants by professionally handling every single call. Give us a call today!

Here are a few articles if you’d like to read more about our apartment answering service and your residential property management business:

Why a Property Management Company Should Partner with an Answering Service

What to Look For in A Property Management Answering Service

Property Managers: 4 Tips for Juggling the Demands of Tenants