Blog

How Gyms and Personal Trainers Benefit from a Virtual Receptionist Service

The way Americans exercise, train and stay fit is changing. Digital tracking devices monitor the number of steps we take in a day, fitness streaming programs allow viewers to exercise from their living rooms, and online training programs make it easier than ever to get in shape. While gyms and personal trainers maintain a steady… Read more »

Slam Dunk Business Tips for Keeping Your Team Productive

Teamwork can be incredibly satisfying. When you’re in the zone, there’s nothing quite like relying on your colleagues for their contributions. Whether you’re working on a big project, up against a major deadline, or close to nailing a long-time goal, there’s a rush that comes with doing your part for a greater good. When teamwork… Read more »

Underrated Business Strategies to Test Your Luck With in 2020

If you always do what you’ve always done, you’ll always get what you’ve always got.  It reads more like a fortune cookie than business advice, but this aphorism rings truer than most in 2020. In a crowded market, it’s not enough to just provide services and goods to customers – you’ve got to stand out… Read more »

How Answering Services Help Real Estate Agents Close More Deals

Busy real estate agents know that time is money. Successful professionals are constantly searching for ways to balance showings, closing sales, paperwork and networking. If there were a way to squeeze more than 24 hours into a day, real estate agents would be the first to know! While we can’t promise more hours in a… Read more »

How Long are Customers Willing to Wait? [Infographic]

One minute. That’s how long a majority of customers are willing to wait on hold. While phone wait times are often seen as a necessary evil, they’re worthy of a second look. Understanding customer expectations can help business owners develop strategies to combat frustration and build loyalty. In the time it takes you to finish… Read more »

How Your Dental Practice Can Benefit from an Answering Service

The front desk of most dental practices is a busy place. Phones ring off the hook with incoming calls from existing patients, new inquiries, and all other types of questions. Ignoring these calls isn’t an option – fail to pick up and you could miss out on valuable new business or the opportunity to provide… Read more »

Five Reasons Why Small Business Owners Love Their Answering Service

Providing high-quality customer service over the phone isn’t as easy as it looks. Many small business owners underestimate the impact the customer experience has on their bottom line. While the duties of the average customer service agent aren’t exactly glamorous, the work they do is vital to the survival and growth of the company. Charismatic,… Read more »

Customer Service

How Much Do Answering Services Cost? [Infographic]

Interested in using an answering service? As with most purchase decisions, you should be aware of the associated costs when shopping for the right fit. We have done a deep dive into the industry by comparing prices from 18 different U.S.-based providers to create a thorough guide to answering service pricing. This infographic hits on… Read more »

Customer Wait Time: Six Strategies to Manage Waiting Customers

We’re living in the golden age of instant gratification. With the click of a few smartphone buttons, we can order takeout, apply for a job, or book a vacation to Tahiti. There’s no denying it: technology has forever transformed our expectations of businesses. We expect instant customer service, and when we don’t get it, we’re… Read more »

How Much Does Poor Customer Service Cost Your Business? [Infographic]

“It takes months to find a customer…seconds to lose one.” – Vince Lombardi It’s human nature to remember negative experiences more vividly than positive ones. Unfortunately, companies lose billions of dollars each year because of negative customer service interactions. Here is how poor customer service impacts businesses…and what to do about it!