24/7 Answering Services for Dentists and Oral Surgeons
Success in the dental field isn’t guaranteed. New offices may face an uphill battle when it comes to carving out their role in a community of competitors. Existing practices with a healthy roster of patients may be eager to grow but find themselves limited by their infrastructure. Thankfully, dental office answering services can provide solutions to many of the most common challenges in the industry.
Of course, not just any medical industry call answering service will do. Many dental call centers are impersonal, detached from the individual needs of the callers, and uninterested in the satisfaction of the clients. Patients and clients have specific needs that must be met each time they call the office. They want to speak with an expert who can answer their questions and point them in the right direction. They don’t want to be limited to office hours; they want someone available to answer their calls day and night.
Why Missed Calls Cost Your Dental Practice Thousands Every Year
Missed calls can quietly drain thousands from your dental practice each year. Every unanswered call could mean a lost new patient, a no-show appointment, or an unbooked procedure, costing you hundreds in revenue each time. Patients expect quick, reliable communication, and when they don’t get it, they may look elsewhere. A professional dental answering service ensures every call is answered promptly, keeping your schedule full and your patients happy.
How a Dental Office Answering Service Can Save You Time and Money
Running a dental office means juggling several important factors: patients in the chair, paperwork, and a constantly ringing phone. That’s where a dental phone answering service comes in. By outsourcing your call management, your front desk staff can focus on providing in-office care instead of being tied to the phone. It also helps you avoid the cost of hiring and training additional receptionists, reducing overhead while improving efficiency.
Professional call handlers ensure every patient call is answered quickly and accurately, boosting satisfaction and retention. Plus, as your practice grows, a dental office answering service scales with you, delivering a strong return on investment without the added stress.
At MAP Communications, we provide you just that with our receptionist services for dentists.
As a 24/7 answering service for dentists, we guarantee that each of your incoming calls, regardless of quantity or time of day, will be answered in a timely manner and with professional excellence. Our MAP receptionists, driven by end of the month incentives, are constantly working to improve the quality of their service. MAP offers dental offices a number of unique benefits:
- A team of dedicated dental answering service receptionists who are trained to meet the specific needs of your practice
- Greatly increased availability for you and your staff to focus on providing your in-house clients with superior services
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance.
We want to be more than a call answering service for dentists. We truly want to be an extension of your office. We understand that our performance will be a reflection of your practice, so it is our utmost objective to provide each caller with a personalized, warm, and satisfactory interaction.
Benefits of a Dental Answering Service
Use our dental call center services for a wide range of administrative tasks. Highly-trained virtual receptionists can provide detailed responses to common questions about your service offerings and appointments. Our receptionist services for dentists are HIPAA compliant and sensitive to any privacy concerns your callers might have. By working from customized call scripts, receptionists deliver the precise messaging your office aims to share with patients.
Answering services for dental offices can also provide valuable appointment scheduling services. Rather than leave a voicemail requesting a callback, patients can dial your office and speak to a live person every time they call. Appointment setting is a huge component of dental office administration, and passing along this chore to MAP employees will free up your front desk staff to dedicate more time to patients in the office.
Ultimately, dental call center services bolster existing administrative efforts while adding in vital benefits like bilingual answering, 24/7 support, and HIPAA compliance. If you’ve been eager to boost your practice’s customer service efforts but don’t want to pay to bring on another in-house receptionist, MAP could be the solution.
Custom Call Scripts Designed for Your Dental Phone Answering Service
One of the biggest advantages of using a dental call center is the ability to create custom call scripts that reflect your practice’s personality and meet your specialty’s unique needs. They help streamline appointment scheduling, reduce misunderstandings, and build patient trust. Plus, they’re designed with compliance in mind, meeting HIPAA standards to protect patient privacy.
Enhance Patient Experience with a Dedicated Dental Virtual Receptionist
A dental virtual receptionist creates a smooth, personalized experience that mirrors the care your patients expect in person. With a dental after-hours answering service, your practice gains consistent, professional support that’s available 24/7, even during lunch breaks, after hours, or on weekends.
Patients never hit voicemail, and urgent calls can be routed appropriately. Bilingual support ensures no one is left out due to language barriers, while every interaction feels warm and welcoming.
Start Your Free Trial Now
If your dental office is spending too much time answering calls, MAP Communications is the perfect choice for your practice. With our IT prowess and our one of a kind business model, our 24/7 dental answering service offers dentists a type of experience that is unmatched in the industry.
You can try our dental answering service free for one week thanks to a trial we’re currently extending to new clients. With no commitment required, it’s a risk-free opportunity for you to see just how much value MAP can bring to your organization. Get started with your free trial by clicking here!
Dental Answering Service FAQs
How much does a dental answering service cost?
The cost of a dental answering service can vary depending on your call volume and the features you need. Basic plans with MAP Communications start around $49 per month, while more comprehensive options with 24/7 coverage and bilingual support can cost more, depending on the level of service your practice requires.
Can a dental office answering service handle emergency after-hours calls?
Absolutely. With trained virtual receptionists available 24/7, urgent calls from patients can be answered promptly and routed according to your specific instructions, whether that means alerting an on-call dentist, providing care guidance, or scheduling a priority appointment.
How do dental answering services handle appointment scheduling?
We capture patient requests, check your availability in real time, and book appointments directly into your calendar so your schedule stays full and your team stays focused.
Here are few articles if you’d like to read more about our dentist call services and your dental office:
How A Call Overflow Answering Service Can Help Your Dental Practice
