Customized, HIPAA-compliant answering service for medical clinics like yours. We’ll work with you to build the ideal live support plan to meet your unique requirements.
There are few settings more bustling than a medical clinic. From the moment you unlock your front door each morning to the time you head home for the night, patients come and go constantly. Even during quiet periods, the phone rings incessantly – there’s just always another question, concern, or appointment in need of scheduling. It’s a wonder that employees of such facilities ever get anything done. That’s where MAP’s medical clinic answering service comes into play.
Whether your clinic could benefit from an overflow answering service to cover lunches and busy times, a 24/7 live answering solution, or anything in between, we look forward to working with you to provide an affordable, customized plan that exceeds the requirements of your medical center.
All across the nation, medical centers fill in the gaps left behind by traditional hospitals. Some clinics are operated for charity, others for a specific medical need, and some simply just for convenience. No matter what kind of medical clinic you and your team operate, MAP healthcare answering services and call center solutions can help. We have already helped countless clinics professionally manage their call flow and improve their bottom line. In the process, we have also freed up more time for staff members, given doctors the time to treat more patients, and so much more. These are just a few of the many improvements that make partnering with MAP a no brainer.
Customized Call Center Solutions to Your Unique Challenges
Medical centers are all different, and they often focus on different areas of medical expertise. MAP doesn’t believe in one size fits all approach. We take the time to get to know your clinic specifically. We work with you to customize a script for incoming calls, as well as a procedure for routing calls and messages to appropriate personnel. Our representatives can also answer frequently asked questions and book appointments without interrupting your staff. It’s like having an entire team of trained receptionists available 24/7 to answer calls in a professional and precise manner.
If you’re like most of our healthcare industry clients, you got into this field to help others. When you’re treating patients, you simply don’t have time to make a mad dash for the phone every time it rings. Our streamlined communication solutions for medical clinics help ensure that patients receive your undivided attention. A medical clinic answering service can bridge the gap between the kind of service you’re currently offering and the kind you’ve always hoped to provide.
Finding a Healthier Work/Life Balance
Healthcare workers are some of the busiest people on the planet. They spend long shifts on their feet, often working day and night to keep their patients healthy. After a productive day, you and your team deserve time off to rest and recuperate. Too often, though, medical professionals remain on call even after they’ve gone home for the night. Using MAP Communications medical clinic call center, on-call staff can expect a serious improvement in their quality of life.
Representatives at our call center for medical practices follow your personal preferences for when you’re on-call. This includes the screening out of unnecessary interruptions. If you’re not on-call, you won’t be disturbed. Instead, you’ll enjoy total peace of mind while actually spending quality time with your loved ones. Should your patients wish to see you, our team is happy to schedule appointments for a time when you’re available. If there’s an emergency, we’ll quickly get in touch with the right person.
HIPAA-Compliant Call Answering for Medical Clinics
We understand the need for your clinic to remain compliant with all legal regulations, which is why we have designed our answering service for medical clinics to be fully HIPAA compliant. Our secure client portal logs all your calls and messages so you have a place to manage that information, gain valuable insights, and establish accountability for both your internal office procedures as well as our performance.
We frequently work with practices that have unique requirements. That makes data security and privacy huge concerns. We’ll never put you or your patients at risk, which is why we take this part of the job so seriously. MAP’s medical clinic answering service is staffed by highly trained receptionists who ensure that every call is handled in accordance with HIPAA-compliant privacy and care. We even offer secure messaging solutions that are easy to use and align perfectly with HIPAA rules and regulations. It’s never been easier – or safer – to communicate with your patients. In an industry where the next big data breach seems to lie around every corner, you and your team can rest easy knowing you’ve got a medical center call center covering you.
Increasing Patient Satisfaction, One Call at a Time
We’re all about treating callers with respect, professionalism, and empathy. Patients have plenty of options for treatment, and a poor customer experience can send them running to your competitors. MAP Communications offers streamlined communication solutions for healthcare facilities of all varieties, ensuring that your patients have a warm, friendly voice to call on all hours of the day and night. It’s why so many practices turn to our medical clinic receptionist service for support.
Allow our team of professional agents to act as your virtual receptionists. Your calls are often sensitive in nature, which is why we always bring an air of compassion and professionalism to each conversation. Our medical call center is able to relay sensitive messages back to your team while also providing warm, reassuring service for callers. Everything we do is done with your professional reputation in mind.
Every time the phone rings, we answer as though we’re part of your team. To patients, there is no difference – many never even realize they’re speaking to someone from a medical clinic answering service. This helps put patients at ease, no matter their reason for calling. Of course, we can be as upfront about our third-party status as you’d prefer. Transparency is important, and you’ll only see your public persona rise in esteem after partnering with MAP.
Here’s what you can expect from MAP Communications answering service for medical clinics:
- Highly-trained, professional agents dedicated to excellence.
- Greatly increased availability for staff to give care to patients.
- 24/7 call answering so phone calls are never mishandled or unanswered.
- A dedicated team who understands the ins and outs of clinic structure and operations.
- Full access to our call management systems and tracking tools to measure our effectiveness and customer satisfaction.
- And of course, 100% HIPAA compliance throughout our call handling processes, agents, and technology.
Partner with MAP Today
When a patient needs medical care, it’s imperative that they can get in touch with the right medical personnel. With MAP answering services for medical clinics, you never miss another call. We are based in the U.S. and are available 24 hours a day / 7 days a week to help answer any phone calls. It’s our mission to make sure that there is never a caller that goes to voicemail. We want to show medical centers that you can provide even greater care to more patients with an effective call answering service from MAP.
Don’t take our word for it. Our testimonials section is full of satisfied partners eager to share their experiences with the world. If you’re ready to take the plunge and give MAP a try, sign up for our free trial. For seven days, you and your team will be treated to all the benefits of our medical center answering service. If you’re not satisfied with our offerings, there’s zero obligation to continue using our services after the trial ends. With so much to gain and so little at risk, why not give MAP a try?
Here are a few articles if you’d like to read more about our medical center answering service and how they can assist your clinic:
Why You Need a Live Answering Service
How A Call Overflow Answering Service Can Help Your Medical Practice