Answering Service for Clinics & Medical Centers

Customized, HIPAA-compliant answering service for medical clinics like yours. We’ll work with you to build the ideal live support plan to meet your unique requirements.

Image of a staff member and patients in an office that uses an answering service for medical clinics

Whether your clinic could benefit from an overflow answering service to cover lunches and busy times, a 24/7 live answering solution, or anything in between, we look forward to working with you to provide an affordable, customized plan that exceeds the requirements of your medical center.

All across the nation, medical centers fill in the gaps left behind by traditional hospitals. Some clinics are operated for charity, others for a specific medical need, and some simply just for convenience. No matter what kind of medical clinic you and your team operate, MAP healthcare answering services and call center solutions can help. We have already helped countless clinics professionally manage their call flow and improve their bottom line. In the process, we have also freed up more time for staff members, given doctors the time to treat more patients, and so much more. These are just a few of the many improvements that make partnering with MAP a no brainer.

Medical centers are all different, and they often focus on different areas of medical expertise. MAP doesn’t believe in one size fits all approach. We take the time to get to know your clinic specifically. We work with you to customize a script for incoming calls, as well as a procedure for routing calls and messages to appropriate personnel. Our representatives can also answer frequently asked questions and book appointments without interrupting your staff. It’s like having an entire team of trained receptionists available 24/7 to answer calls in a professional and precise manner.

We understand the need for your clinic to remain compliant with all legal regulations, which is why we have designed our answering service for medical clinics to be fully HIPAA compliant. Our secure client portal logs all your calls and messages so you have a place to manage that information, gain valuable insights, and establish accountability for both your internal office procedures as well as our performance.

Here’s what you can expect from MAP Communications answering service for medical clinics:

  • Highly-trained, professional agents dedicated to excellence.
  • Greatly increased availability for staff to give care to patients.
  • 24/7 call answering so phone calls are never mishandled or unanswered.
  • A dedicated team who understands the ins and outs of clinic structure and operations.
  • Full access to our call management systems and tracking tools to measure our effectiveness and customer satisfaction.
  • And of course, 100% HIPAA compliance throughout our call handling processes, agents, and technology.

When a patient needs medical care, it’s imperative that they can get in touch with the right medical personnel. With MAP answering services for medical clinics, you never miss another call. We are based in the U.S. and are available 24 hours a day / 7 days a week to help answer any phone calls. It’s our mission to make sure that there is never a caller that goes to voicemail. We want to show medical centers that you can provide even greater care to more patients with an effective call answering service from MAP.

Here are a few articles if you’d like to read more about our medical center answering service and how they can assist your clinic:

Why You Need a Live Answering Service

How A Call Overflow Answering Service Can Help Your Medical Practice

Top 8 Benefits of Partnering with an Answering Service