Call Center and Answering Services for Trucking Companies

Improve communication, efficiency, and safety for your clients and drivers with MAP Communications call center services for trucking companies.

Image of shipping containers to be loaded onto trucks for shipment

The trucking industry never sleeps. While other companies might close up shop at 5:00 each evening, truck drivers plug along with their deliveries. Given the round-the-clock service expected of transportation logistics companies like yours, a trucking answering service can help ensure your business runs more smoothly, efficiently, and safely. Whether you require an employee hotline for your team, a customer support line for clients or a way to provide status updates on deliveries, MAP Communications has the solution for you.

An answering service for trucking companies can be a vital component of your communication strategy. Even if you already have an administrative team in place, a trucking company answering service can provide the support necessary beyond traditional business hours. In a crowded marketplace, a call center for trucking companies can win you business while your competition sleeps.

Improve Your Processes and Procedures with a Trucking Answering Service

Image of the MAP Communications team providing call center and answering services for trucking companiesNo matter your call volume, a trucking answering service can rise to the occasion. We’re proud to provide stellar customer service that delights and inspires clients to return again and again. We prioritize rigorous training for our US-based team of live receptionists, ensuring that callers are treated to the same high level of care that you’d provide if you could personally handle every one. Work with our team to develop a customized script for our virtual receptionists, allowing you to tailor responses to the needs of your callers.

Our team offers dispatch for truckers who need to schedule pick-ups and deliveries or get maintenance performed on their vehicle. Need someone to cover your “how’s my driving?” phone line? MAP can do that, too! With agents standing by 24 hours a day, an answering service for trucking companies can benefit you in unexpected ways.

Customized Call Center Services for Trucking Companies

Image of a man delivering packages from his vanBecause our operators are fluent in both English and Spanish, we can easily switch to a caller’s preferred language. This can open up your business to an entirely new section of the market. Our trucking company answering service is based in the United States, so you’ll never need to worry about your calls being forwarded overseas for support. Instead, callers will be get a polite, helpful conversation with highly-trained and experienced representatives. With more than three decades of experience under our belt, MAP Communications has the solutions to any administrative challenge that comes our way.

Harnessing MAP call center services for trucking companies allows logistical businesses to save tons of money because they don’t have to hire additional staff to cover phones. It also allows your existing team to focus on the other aspects of running a trucking business without getting bogged down by the distraction of a ringing phone.

Get the MAP advantage by trying out our live answering service for trucking businesses today. We’re currently offering a free, one week trial for new clients, giving you a glimpse into the benefits of working with a call center for trucking companies. Gain a reputation for great customer service and employee care while increasing your efficiency and growing your business. To get started, simply fill out this form or give us a call today! With no obligation beyond the first week trial, there’s no reason not to try out our trucking company answering service!

Here are a few articles if you’d like to read more about our answering services and your trucking company:

Transportation Answering Service and Answering and Virtual Receptionist Services

Employee Check In Hotline Services

Run a 24-Hour Business between Nine and Five with an After Hours Answering Service