Who We Are

We are proud to be a 100% Employee-Owned Business!

Image of MAP Communications team members holding a sign that says we are an employee owned company in front of our headquarters

You’re speaking to one of the owners every time you call!

MAP Communications, Inc. is a nationwide answering service and call center provider. Since 1990, we’ve delivered successful custom solutions for just about every industry. MAP employs the industry’s finest live agents and receptionists to deliver the highest levels of answering service imaginable.

We are a 100% employee-owned company, which means every one of our staff is much more than just another employee – he or she also has a vested financial interest in ensuring the success of each and every customer we service. When you are choosing a call center partner, it’s the equivalent of interviewing someone to sit behind your front desk to be the face of your organization. Since we are an employee-owned business, when you hire us you are hiring a team that is fully invested in the experience each caller has when they dial your number. We handle each call in a way that represents your company exactly the way you would. Full employee ownership means the tenure of our receptionists is tops in the industry, so you can expect every call to be cared for with the most experience and professionalism possible.

MAP has always invested heavily into its systems and processes to ensure that we remain the answering service and call center industry leader. MAP utilizes an internally developed operational call-handling platform called ECHO Software. ECHO was designed and written by MAP to ensure our customers do not have to rely on software vendors for account-driven enhancements. Our software platform is a robust call-handling application that guides our live agents logically through the call for a professional, comprehensive customer support solution.