Who We Are

MAP Communications is proud to be a 100% Employee-Owned Business

Image of MAP Communications team members holding a sign that says we are an employee owned company in front of our headquarters

You’re speaking to one of the owners!

MAP Communications, Inc. is a nationwide answering service and call center provider. Since 1990, we’ve delivered successful custom solutions for just about every industry. MAP employs the industry’s finest live agents and receptionists to deliver the highest levels of answering service imaginable. We are a 100% employee-owned company which means every one of our staff is much more than just another employee – he or she also has a vested financial interest in ensuring the success of each and every customer we service.

MAP has always invested heavily into its systems and processes to ensure that we remain the answering service and call center industry leader. MAP utilizes an internally developed operational call-handling platform called ECHO Software. ECHO was designed and written by MAP to ensure our customers do not have to rely on software vendors for account-driven enhancements. Our software platform is a robust call-handling application that guides our live agents logically through the call for a professional, comprehensive customer support solution.