The First HITRUST Certified Answering Service
Providing high-quality customer service over the phone isn’t as easy as it looks. Many small business owners underestimate the impact the customer experience has on their bottom line. While the duties of the average customer service agent aren’t exactly glamorous, the work they do is vital to the survival and growth of the company. Charismatic,… Read more »
Interested in using an answering service? As with most purchase decisions, you should be aware of the associated costs when shopping for the right fit. We have done a deep dive into the industry by comparing prices from 18 different U.S.-based providers to create a thorough guide to answering service pricing. This infographic hits on… Read more »
We’re living in the golden age of instant gratification. With the click of a few smartphone buttons, we can order takeout, apply for a job, or book a vacation to Tahiti. There’s no denying it: technology has forever transformed our expectations of businesses. We expect instant customer service, and when we don’t get it, we’re… Read more »
“It takes months to find a customer…seconds to lose one.” – Vince Lombardi It’s human nature to remember negative experiences more vividly than positive ones. Unfortunately, companies lose billions of dollars each year because of negative customer service interactions. Here is how poor customer service impacts businesses…and what to do about it!
There are a million different tools to help support your office in its daily operations. From the noble office supply to the specialty software required to run your business, you’ve got no shortage of great options to boost the efforts of your team. The best addition of all? A virtual receptionist service. These administrative professionals… Read more »
The internet has changed the way we do business. No matter your industry, the advent of digital technology has likely transformed the way you interact with consumers. It’s also changed the number of choices shoppers have at their disposal. The average consumer is far savvier and selective than they were even ten years ago. This… Read more »
Consumers have more choices than ever before. When one of the few things separating you from your competition is your customer service, the commitment you show your customers become more important than almost anything else. With the dawn of a new decade comes the opportunity to excite and impress your customers in fresh and unexpected… Read more »
The end of the year is a time for reflection. As we move into a new decade, it’s important to consider the things we’d like to improve upon in both our personal and professional lives. The beginning of a new year is the perfect time to employ new strategies and techniques while doing away with… Read more »
The holidays are here once again. Amidst the flurry of parties, shopping, and decorating you’ll do this season, chances are good you’ll also find time to watch a few of your favorite holiday films. Whether you’re a fan of the classics like It’s a Wonderful Life or prefer Will Ferrell’s more modern take on the… Read more »
Excellent customer service is a must in the hospitality industry. The interactions between a guest and the front desk staff at a hotel, for instance, can set the tone for their entire stay. These conversations become even more important during the holidays. Consider an event planner, restaurant, or entertainer who is integral to the success… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.