Answering Service For Small Businesses

Small Business Answering Service and Call Center Solutions

Image of three professionals who use answering service for small business

Small business owners have to wear multiple hats.

That can be a hard act to juggle as you attempt to balance running the day to day operations with overseeing the bigger picture items. Phone calls can be a regular distraction, but neglecting callers can be detrimental to your small business. Each call is an opportunity to provide great customer service or bring on a new customer via a sales lead. Missing calls is not a recipe for small biz success. Using voicemail may seem like an easy fix, the problem is, however, at least 85% of people hang up when they reach a business voicemail. People tend to keep dialing until they reach a company that provides a live person to talk to. That’s just reality. MAP live answering service for small business will help your company thrive with 24 hour call coverage, virtual receptionist solutions, and bilingual agents providing customer support.

When you use a phone answering service for your small business, you are making a wise investment in your company. Not only can we provide round-the-clock customer support and help you capture more sales leads, but we can do it at a mere fraction of the cost compared to an in-house solution like a receptionist. Our affordable small business answering service can be customized to fit your specific requirements to help you solve the unique challenges you face.


View a phone recording of how a MAP receptionist assists this caller in a real life scenario for a small business.

Utilizing MAP Live Answering Service for Small Business will allow you to:

  • Concentrate on growing your business while providing your new and existing customers with an extremely professional phone experience 24 hours a day. You can even have “certain types” of calls transferred directly to your cell phone versus just a message being taken
  • Prioritize callers, because we’ll obtain all the important information from them
  • Have peace of mind, knowing that someone is dealing with your callers’ concerns with care, when you’re not able
  • Design a custom telephone answering service or call center solution to fit your own unique criteria
  • Supervise and manage your staff, your jobs and activities and measure our performance with sophisticated and dynamic online tools
  • Appear bigger than you really are: your callers will enjoy a professionally branded phone experience, but won’t know the person they are talking to isn’t sitting in your office (unless you would rather us disclose that information)
  • Compete with medium and large sized companies by being available to help customers and capture more leads around the clock

Live Answering Service for Small Business in Any Industry

For over 25 years, we have been working with small businesses just like yours. It’s actually one of our favorite things to do, since we started out as a small business too! So whether you are a contractor looking for help covering your phones, a chiropractor who could use support while you’re on lunch, a florist who would like assistance processing orders, a solar panel installer who wants us to help book appointments, an attorney who wants your calls taken care of while you’re in court, a physician who needs after hours service, or any other kind of business looking to improve your customer service offering or increase sales, we are here to help you thrive.

More Than Just a Small Business Answering Service

MAP is not simply a phone answering service for small business; it’s an entire message management support system. And more than that, when you choose us as your small business answering service, you’re not just paying a few dollars each month for a service; you’re actually hiring a team of professionals who have a vested interest in helping you succeed. That’s because we are an employee owned company and your success is ours. Find out today why thousands of small business owners around the country trust MAP Communications.

Here’s a few articles if you’d like to read more about our answering services and your small business:

How an Answering Service 7-Day Free Trial Can Change Your Business

Run a 24-Hour Business between Nine and Five with an After Hours Answering Service

Using a Small Business Answering Service to Balance Work and Family Time