Eye Doctor Answering Service

MAP Communications eye doctor answering service is specially designed to fit the unique requirements of Ophthalmologists, Optometrists, and Opticians.

image of a patient receiving an examination from an eye care professional who uses an eye doctor answering service

As an eye doctor, your patients are putting a lot of trust in you. After all, eye sight is one of the most important senses. When your patients are in your office, don’t you want them to feel like they have your and your staff’s undivided attention. Let your front office staff focus on welcoming new and current patients the office, while our call agents answer your calls.  Plus, not all of your patient’s will be able to call during normal business hours. Go the extra mile with our answering service, so that your patients can schedule appointments, ask questions and get the information they need at all hours. Our professional staff is available to answer calls 24-hours a day, 7 days a week, all year long.  Your customers and your bottom line will appreciate it.

At MAP, we want to relieve the burden on eye professionals by providing call answering services designed specifically for ophthalmologists, optometrists, and opticians. We work with your office to customize a script, manage call forwarding options, take messages and so much more. Our call agents are trained to handle the ins and outs of the eye care industry. We can schedule appointments, ask about insurance information, find out about a patient’s previous history and so much more. The advantage of call answering from MAP is that we can tailor fit our eye doctor answering service specifically to the preferences of your office.

Imagine the delight that your patients will experience when they are able to speak with a knowledgeable call agent without waiting or being placed on hold. Call answering is a strategic advantage that will delight your customers and truly set you apart from other optometrist offices.  Plus, not every current or potential patient is going to call you during business hours – so set your business apart by having live agents answering your calls 24/7/365.

Here’s what you can expect from MAP Communications eye doctor answering services:

  • A team of highly-trained, professional agents who are able to put callers at ease and get them the assistance they need.
  • Greatly increased availability for staff to give care to patients
  • Full access to our call management systems and tracking tools to measure our effectiveness and customer satisfaction.
  • A team who is dedicated to helping eye patients receive the treatment they need.

MAP is based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls. We want to make sure that there is never an unanswered call when patients need attention from their eye doctor.  Not every answering service has the training and know-how to handle phone calls for an optometrist’s offices, but MAP does. Our goal is to show that you can provide even greater care to more patients with an effective call answering service from MAP!

Here are a few articles if you’d like to read more about our eye doctor answering service and how they can assist your office:

Top 8 Benefits of Partnering with an Answering Service

Why You Need a Live Answering Service

How an Answering Service Can Benefit Your Customers