MAP Communications eye doctor answering service is specially designed to fit the unique requirements of Ophthalmologists, Optometrists, and Opticians.
As an eye doctor, your patients are putting a lot of trust in you. After all, eye sight is one of the most important senses. When your patients are in your office, don’t you want them to feel like they have your and your staff’s undivided attention? Let your in-house staff focus on welcoming new and current patients in the office, while our call agents answer your calls. Plus, not all of your patients will be able to call during normal business hours. Go the extra mile with our answering service for eye doctors, so that your patients can schedule appointments, ask questions and get the information they need at all hours. Our professional staff is available to answer calls 24-hours a day, 7 days a week, all year long. Your customers and your bottom line will appreciate it.
At MAP, we want to relieve the burden on eye professionals by providing medical industry call answering services designed specifically for ophthalmologists, optometrists, and opticians. We work with your office to customize a script, manage call forwarding options, take messages and accomplish your communication goals. Our call agents are trained to handle the ins and outs of the eye care industry. We can schedule appointments, ask about insurance information, find out about a patient’s previous history and so much more. The advantage of call answering from MAP is that we can tailor fit our eye doctor answering service specifically to the preferences of your office.
Imagine the delight that your patients will experience when they are able to speak with a knowledgeable representative without waiting or being placed on hold. Call answering is a strategic advantage that will make your patients happy and truly set you apart from other optometrist offices. Plus, not every current or potential patient is going to call you during business hours – so take your business to the next level by having live receptionists answer your calls 24/7/365.
Customized, HIPAA Compliant Eye Doctor Receptionist Services
Patient privacy is incredibly important, and your eye doctor answering service should reflect that priority. Our virtual receptionists are highly trained in HIPAA rules and regulations, ensuring secure communication with each of your callers. With great care and sensitivity, we ensure your patients’ questions and concerns are handled appropriately whenever they dial in. From “Hello” to “Have a good day,” our HIPAA-compliant optometrist answering service is always careful with patient data.
We’re also up-to-date on the latest forms of digital communication. HIPAA-compliant messaging requires a high degree of sensitivity and understanding of privacy laws. Our unique, secure web portal ensures that your office has details on every incoming call. With the click of a few buttons, you can bring up the entire communication history of a given patient. Not all call center services for eye doctors offer such state-of-the-art web portal tools. Best of all, patient data is securely transmitted and stored in compliance with HIPAA requirements.
Benefits of an Optometry Answering Service
Use our optometry answering service for a number of administrative tasks. Our highly-trained staff can provide in-depth responses to common questions about your services. Since they work from customized call scripts developed with your policies and procedures in mind, callers may never even realize they are speaking with a third party receptionist service for eye doctors.
We also provide valuable appointment scheduling services. Instead of leaving a voicemail and requesting a callback, patients can dial your office and speak to a friendly, helpful receptionist both day and night. Given how important appointment setting is to your practice, it’s easy to see how delegating this chore to an eye doctor answering service can free you up to focus on the most important tasks on your to-do list.
Bolster existing administrative services while adding on perks like bilingual support, 24/7 availability, HIPAA compliant communication, and so much more. It’s the easiest and most affordable way to boost your office’s customer service offerings without hiring on any additional staff.
Here’s what you can expect from MAP Communications eye doctor answering services:
- A team of highly-trained, professional agents who are able to put callers at ease and get them the assistance they need.
- An affordable, flexible plan that fits your budget and solves the call handling challenges your office faces.
- Greatly increased availability for staff to give care to patients.
- Full access to our call management systems and tracking tools to measure our effectiveness and customer satisfaction.
- An extension of your staff that is dedicated to helping patients receive the ocular treatment they are seeking.
MAP is based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls. We want to make sure that there is never an unanswered call when patients need attention from their eye doctor. Not every answering service has the training and know-how to handle phone calls for an optometrist’s offices, but MAP does. Our goal is to show that you can provide even greater care to more patients with an effective eye doctor receptionist service from MAP!