MAP addiction recovery answering service and 24 hour call center support makes sure you are able to better assist the people getting the help they need.
Addiction is difficult, not only for the individual who is recovering, but also for their family and close friends. One of the most important steps on the road to recovery is the day that an addict understands that they have a problem. Anyone who has ever been in this situation knows how difficult it can be to make the first call to an addiction recovery center. Dialing that number takes will-power and humility. In such a vulnerable moment, it’s essential for callers to hear a calm and assuring voice on the other end of the line and that’s exactly what our experienced, caring virtual receptionists provide.
MAP Communications call agents are highly trained to handle calls from addicts themselves as well as those who care about them and are seeking help for their loved ones. We know the importance sequence of questions; “is this an emergency”, and “are you in need of help” or “are you calling on behalf of someone you care about that needs help.” Depending on the answer to these questions and your specific instructions, we can take messages and route callers to the appropriate personnel. We’ll find out if they are calling to get information about your addiction recovery services, if they are already working with you, or if they are a loved one calling to get information because they know someone in the program.
We customize your addiction recovery answering service script with appropriate questions for each and every caller. We can learn more about their addiction, medical conditions, and insurance coverage. Furthermore, MAP receptionists can schedule a follow up with an addiction specialist that is completely confidential. We’ll schedule a detailed assessment or route calls to your program coordinators who can learn more about their addiction history, medical history, and treatment history then create a plan of treatment action best suited for long term recovery.
Here’s what you can expect from MAP Communications addiction recovery answering services:
- A team of highly-trained, professional agents who are able to put callers at ease and get them the help they deserve.
- Greatly increased availability for staff to give care to recovering addicts.
- Full access to our call management systems and tracking tools to measure our effectiveness and customer satisfaction.
- A team who is dedicated to addicts on the road to recovery.
From large addiction recovery centers and addiction management hotlines to small addiction recovery groups and individual addiction coaches and psychiatrists, we have the experience to help you provide the best care for those in need.
MAP is based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls and assist with your addiction treatment programs. We want to make sure that there is never an unanswered call when recovery help is needed. Not every answering service has the training and know-how to handle addiction recovery callers, but we do. MAP Communications combines the compassion of counselors with the tactfulness of trained call agents. We want to show addiction recovery centers that you can provide even greater care to more recovering addicts with an effective call answering service from MAP!