Emergency Restoration Answering Service

When disaster strikes, timing is everything. A quick response is critical, which is why we provide the most reliable phone answering service for restoration companies.

When property damage occurs your customers expect an accurate and fast response. We understand Water-Fire-Mold-Bio-hazard calls require sensitive and superior customer service. When disaster strikes and you’ve got a “cat” event on your hands, timing is everything. Callers will nearly always keep dialing until they reach a live person to talk to who says they are on their way. That’s just reality. And that’s why we provide the best emergency restoration answering service out there.

Image of flooded houses prepared to get in contact with an emergency restoration answering service

Emergency Restoration Answering Service

There’s never a convenient time for fire or water damage. Unfortunately, disaster can strike at any time. Given the round-the-clock nature of emergencies, it pays to have 24 hour accessibility to a trusted emergency restoration service provider when you are struck by disaster. In turn, as an emergency restoration provider, you want to be available to your prospects in their time of need. After all, there’s no such thing as a $200 restoration job, and a missed call could mean a huge missed opportunity for your business. MAP Communications provides 24 hour restoration answering service, so you never have to worry about leaving your clients hung out to dry.

Image of an industrial building being restored by a company that uses an answering service for disaster restorationIt’s not just your customers who will benefit from MAP’s telephone answering service for restoration. Our live call center services for restoration companies can help facilitate better relationships with insurance companies, adjusters and other related businesses, too. Regardless of whether you’re running a small local business or are part of a nationwide franchise, an answering service for emergency restoration businesses can help ensure you’re using the clearest, most effective communication strategy possible. Because MAP virtual receptionists handle calls exactly the way you would, you can rest easy knowing that relationships are fostered, even as you take a night off.

The benefits of partnering with MAP don’t stop there. The team manning our answering service for disaster restoration can forward the most urgent calls to you directly, ensuring you never miss out on something crucial. Because we create a custom answering script with your direction, the team is always on the same page. Plus, the excellent customer service we provide – regardless of time of day – is sure to help you build your business.

Fully Custom Restoration Service Call Center Solutions

It’s not just the script that makes MAP’s emergency restoration answering service so customizable. Virtually all of our offerings can be tailored to your specific requirements. Would you like us to answer any call you can’t get to within the first couple rings? Want to flip your calls over to us throughout the day on an as-needed basis? Only interested in restoration call center coverage during non-traditional business hours when your team will be off for the night? No problem; MAP answering service for disaster restoration is always available, on your terms. Rely on us to handle your calls with care whenever you like.

Image of two receptionists providing call center service for a restoration companyPerhaps you’d like a little more insight into the calls MAP takes on your behalf. No problem; every call we take logged in your secure online portal where you can check specific call details, monitor overall account performance, and so much more. This dynamic online account management tool is one of the things that sets us apart from our competitors. Our clients are never left in the dark about the work we’re doing on their behalf.

MAP’s ability to provide timely, accurate, and above all, helpful responses to clients is why we’ve made a name for ourselves. Widely known in the industry as a trusted leader for business communications, MAP has become synonymous with excellent customer service. With some of the fastest pick-up times in the industry, your customers will never be kept waiting in their time of need. A helpful, highly trained customer service agent is just a short phone call away at any time.

Allow us to be your choice for a restoration service call center. Our flexible approach and commitment to customization makes us the right option for your company. Never just the answering service, MAP is passionate about serving your customers the way you would.


View a call recording of how a MAP receptionist assists this caller in a real life scenario for an emergency restoration company.

Utilizing MAP Restoration Answering Services will allow you to:

  • Have urgent callers transferred directly to you translating into more new business more often
  • Be the first restoration specialist a caller speaks to maximizing your opportunity
  • Prioritize your call backs because we’ll obtain all the important information for you
  • Have a custom built script that we’ll use to take care of your callers and gather information just like you would
  • Design a custom answering service message delivery solution to fit your own unique criteria
  • Take advantage of automated message confirmation services to ensure emergencies do not turn into disasters.

MAP is not simply an emergency restoration answering service; it’s an entire message management support system that enables you to achieve transparency in message delivery. Find out today why thousands of Emergency Restoration Specialists around the country trust MAP to be their answering service. Have peace of mind knowing that someone is dealing with your callers’ concerns with care on a 24/7 basis.

Here’s a few articles if you’d like to read more about our answering services and your emergency restoration company:

How Answering Service Works For Contractors

Run a 24-Hour Business between Nine and Five with an After Hours Answering Service

How an Answering Service 7-Day Free Trial Can Change Your Business