Emergency Restoration Answering Service

Every second counts in an emergency. Rapid response is often a matter of life and death, which is why we offer the most reliable restoration answering service support anywhere.

When property damage occurs your customers expect an accurate and fast response. We understand Water-Fire-Mold-Bio-hazard calls require sensitive and superior customer service. When disaster strikes and you’ve got a “cat” event on your hands, timing is everything. Callers will nearly always keep dialing until they reach a live person to talk to who says they are on their way. That’s just reality. And that’s why we provide the best emergency restoration answering service out there.

Image of flooded houses prepared to get in contact with an emergency restoration answering service

Emergency Restoration Answering Service

There’s never a convenient time for fire or water damage. Unfortunately, disaster can strike at any time. Given the round-the-clock nature of emergencies, it pays to have 24 hour accessibility to a trusted emergency restoration service provider when you are struck by disaster. In turn, as an emergency restoration provider, you want to be available to your prospects in their time of need. After all, there’s no such thing as a $200 restoration job, and a missed call could mean a huge missed opportunity for your business. MAP Communications provides 24 hour restoration answering service, so you never have to worry about leaving your clients hung out to dry.

Image of an industrial building being restored by a company that uses an answering service for disaster restorationIt’s not just your customers who will benefit from MAP’s telephone answering service for restoration. Our live call center services for restoration companies can help facilitate better relationships with insurance companies, adjusters and other related businesses, too. Regardless of whether you’re running a small local business or are part of a nationwide franchise, an answering service for emergency restoration businesses can help ensure you’re using the clearest, most effective communication strategy possible. Because MAP virtual receptionists handle calls exactly the way you would, you can rest easy knowing that relationships are fostered, even as you take a night off.

The benefits of partnering with MAP don’t stop there. The team manning our answering service for disaster restoration can forward the most urgent calls to you directly, ensuring you never miss out on something crucial. Because we create a custom answering script with your direction, the team is always on the same page. Plus, the excellent customer service we provide – regardless of time of day – is sure to help you build your business.

24/7 Restoration Answering Service for Emergency Calls

Emergencies can happen when we least expect them. That’s why our disaster restoration services are available 24 hours a day, seven days a week. Our virtual receptionists work tirelessly to ensure there’s always a helpful voice on the end of the line. In the midst of chaos, that reliable presence counts for a lot. Callers won’t soon forget the beacon of support your organization offered up in their hour of need. Even after the emergency becomes a distant memory, your customers will remember the help you provided in their most challenging moments.

Of course, paying in-house administrative staff to answer calls 24/7 can be expensive – especially in an emergency situation. Partnering with an emergency call center can help offset the cost of such an endeavor. Our affordable rates will cost just a fraction of what you might pay a receptionist to work around the clock. Allow us to support your existing administrative team or provide solutions to all your inbound call needs. Either way, you’ll only pay for the time we actively spend on the phone with your callers.

Fully Custom Restoration Service Answering and Virtual Receptionist Services

It’s not just the script that makes MAP’s emergency restoration answering service so customizable. Virtually all of our offerings can be tailored to your specific requirements. Would you like us to answer any call you can’t get to within the first couple rings? Want to flip your calls over to us throughout the day on an as-needed basis? Only interested in restoration call center coverage during non-traditional business hours when your team will be off for the night? No problem; MAP answering service for disaster restoration is always available, on your terms. Rely on us to handle your calls with care whenever you like.

Image of two receptionists providing call center service for a restoration companyIf you’re new to working with an emergency call center, you might be curious about how we handle inbound phone calls from customers. Each of the calls we take are logged in a secure online portal. This allows you to monitor performance and review details of specific conversations. Online account management tools can really come in handy in emergency situations. Even amidst the frenzy, you’ll never be left in the dark about the work we do.

At MAP Communications, we pride ourselves on our ability to help customers with speed and accuracy. After more than 30 years in the industry, we’ve learned a thing or two about trustworthy business communications. It’s no surprise that our name has become synonymous with quality customer experiences. We feature some of the fast pick-up times in the industry – you can rest easy knowing that your callers will never be kept waiting. Instead, a helpful customer support agent is just one call away at any time of day or night.

When it comes to restoration customer service, MAP has the solutions you need. Our flexibility and reliability makes us the ideal partner. We’re not just an answering service. We’re committed to serving your callers the way you would.


View a call recording of how a MAP receptionist assists this caller in a real life scenario for an emergency restoration company.

MAP’s Emergency Restoration Answering Service

MAP employees work tirelessly to provide callers the support they need, no matter what might be going on in your part of the world. Because we have call center locations throughout the country, local blackouts and power outages won’t disrupt service. This can really come in handy in the first few minutes following an emergency. Callers can dial in and get answers to any questions they might have and be reassured that their service will be restored in no time.

Emergency restoration services require clear communication. It’s impossible to convey messaging about timelines and service expectations without reliable inbound call handling. If you’re committed to delivering quality customer experiences when they’re needed most, you’ll want to partner with MAP Communications before the next big emergency. Given how hard these things can be to predict, it makes sense to be proactive about such a partnership.

Utilizing MAP Restoration Answering Services will allow you to:

  • Have urgent callers transferred directly to you translating into more new business more often
  • Be the first restoration specialist a caller speaks to maximizing your opportunity
  • Prioritize your call backs because we’ll obtain all the important information for you
  • Have a custom built script that we’ll use to take care of your callers and gather information just like you would
  • Design a custom answering service message delivery solution to fit your own unique criteria
  • Take advantage of automated message confirmation services to ensure emergencies do not turn into disasters.

MAP is not simply an emergency restoration answering service; it’s an entire message management support system that enables you to achieve transparency in message delivery. Find out today why thousands of Emergency Restoration Specialists around the country trust MAP to be their answering service. Have peace of mind knowing that someone is dealing with your callers’ concerns with care on a 24/7 basis.

Here’s a few articles if you’d like to read more about our answering services and your emergency restoration company:

How Answering Service Works For Contractors

Run a 24-Hour Business between Nine and Five with an After Hours Answering Service

How an Answering Service 7-Day Free Trial Can Change Your Business