Medical Answering Service

Medical Answering Service & Healthcare Call Center Solutions

Few offices are as consistently busy as medical facilities. With patients coming and going, appointments being scheduled, canceled, and rescheduled, and a staff whose priorities are constantly changing, answering the phone can fall way down the list of things staff can easily tend to. In times of need, though, patients want their phone calls answered quickly and by human beings, not robots or voicemails. MAP Communications can help make this a reality with our medical answering service.

Image of healthcare professionals who use MAP Communications HIPAA compliant medical answering service

Customized Medical Answering Service Tailored to Your Unique Requirements

Featuring live agents based right here in the United States, our healthcare answering service can help connect your patients, clients, and colleagues with the best virtual receptionists available. Perhaps you’re a solo practitioner inundated by the daily phone calls required to keep a practice running, or maybe you are part of a busy network of medical facilities looking to restructure and better organize your phone system. Regardless of size, healthcare providers can benefit from MAP’s state-of-the-art medical office answering service.

By outsourcing your phone calls to MAP, you free up time for yourself and your staff to provide more comprehensive care for patients. Our virtual medical receptionists are highly trained and tailored to fit your precise requirements. Appointment scheduling coordination is easier than ever with the help of our bilingual staff. Available 24 hours a day, our team is ready to handle calls virtually any time, any day. Handing the phones off to MAP will allow you and your colleagues to focus on the needs of your patients while unloading a time consuming administrative task.

HIPAA Compliant Medical Answering Services Designed for Complete Confidentiality

Image of a HIPAA compliant medical answering service teamIn the digital age, privacy is more important than ever before. Rest assured, MAP deploys the most advanced privacy practices possible to ensure HIPAA compliance. We pride ourselves on our ability to handle sensitive patient data and protect it with confidence. We make sure you are covered on our end when it comes to these regulations thanks to our HIPAA compliant medical answering services.

HIPAA compliance is our priority, whether you’re looking for after-hours support or a comprehensive, round-the-clock call center solution for your facility. By partnering with MAP, hospitals will unload the weight of answering calls throughout the day, outsourcing the duties to highly-trained virtual receptionists instead. This not only allows front desk staff to focus on patients checking in and out, it also offers doctors the opportunity to avoid unnecessary or bothersome calls during their rounds.

Healthcare Answering Services and Call Center Solutions for Hospitals, Medical Clinics, Family Physicians, Dentists, and More

There’s no one-size-fits-all call center solution, which is why MAP works closely with our clients in the healthcare industry to create a custom script for their medical organizations. We even provide a leading management platform that allows you to view your call logs, schedule the appropriate on-call staff for us to contact, and even gain valuable insights through your call data. Along with our top-of-the-line technical capabilities and state-of-the-art proprietary software, this customization is what sets us apart from our competitors.

Image of medical professionals who use healthcare call center solutionsAs medical centers fill the gaps left by more traditional hospitals, their popularity grows. With that popularity comes an increase in phone calls. Clinics that need someone to cover phones over the lunch hour or man the line on the weekends can also benefit from MAP’s medical office answering services. At MAP, we recognize how different one medical clinic might be from the next, which is why we offer highly-customizable scripts and call logs for all of our clients and their specialties.

The last thing anyone wants when they have an urgent medical question is to be stuck on hold. Even in the most efficient of doctors’ offices where calls are picked up quickly, staff are often overburdened and constantly multitasking. This can dramatically decrease a patient’s level of satisfaction in the practice. Doctors and family physicians will love the first-class customer service MAP offers their patients. Because every call is answered quickly regardless of the time of day, callers are never left out in the cold, and the importance MAP places on HIPAA compliance guarantees the utmost privacy for patients.

Similarly, busy dental offices can benefit from a dedicated team of virtual receptionists trained to meet the specific requirements of dentists and oral surgeons. Increasing availability for staff means providing even better service for your patients, and no more missed calls means more opportunities to grow your dentistry practice with new clients.

Learn more about how we customize our healthcare answering service solutions based on the unique requirements of your practice

LIVE MEDICAL ANSWERING SERVICE CALL

View a call recording of how a MAP receptionist assists this caller in a real life scenario for a medical office.

The Administrative Edge Your Medical Office Requires

MAP Communications provides live medical answering services, but that’s really just the start. We offer an entire suite of administrative services to help support your office. Think of all you can accomplish with your phone calls forwarded to our team. Imagine how much more time you can dedicate to spending with patients with MAP’s highly-trained employees fielding your calls and managing your office’s busy schedule. Focus on what you do best and allow MAP to do the rest.

If you’re intrigued by what MAP can do for your office, reach out for a free, week-long trial of MAP’s medical answering services. There’s no pressure and no obligation, so why not forward your calls this week and see what life is like with MAP?

Here’s a few articles if you’d like to read more about our answering services and your medical organization:

How A Call Overflow Answering Service Can Help Your Medical Practice

Answering Service For Healthcare

Live Video Explaining Medical Answering Services

Outsourced Call Answering For Medical and ER