Take care of your tenants and your buildings with commercial property management answering service from MAP.
Commercial property management can be a profitable business, but it is not without challenges. For management companies and their owners, finding a balance between work and life can be difficult due to the demands of the job. A commercial property manager is not simply a landlord, they help to develop and shape a city’s atmosphere. A task this large can’t be accomplished alone, that’s why MAP Communications has developed an answering service specifically for commercial property management.
We provide answering services and call support for thousands of commercial properties nationwide. We have years of experience helping commercial property managers provide high-quality service to their tenants and clients. Sometimes, things go wrong with commercial buildings such as plumbing and electrical issues, or damage from severe weather. There is no telling when these issues will arise, and that’s why MAP virtual receptionists are standing by 24/7 to handle urgent matters. Urgent matters are sent directly to your on-call technician and then anything else is emailed or texted to whomever you choose. With the help of MAP Communications, avoid substantial property damage thanks to our quick pick up times, no holds, reliable up-time, pin-point escalation procedures, and unmatched responsiveness.
Why Partner with a Commercial Property Management Answering Service
At its essence, property management is about quality customer service. While you might not be able to control when or how a tenant needs support, you do have a say in how they get in contact with you and your team. Our commercial property management answering service team understands the importance of excellent customer experiences, which is why we provide round the clock service. From maintenance call requests to connecting with sales leads, MAP employees are ready to field any incoming call at any time of night or day.
When your tenants have an on-premise issue at two in the morning, our after hours service for commercial property management will be there to answer the call. But it’s not just existing tenants who will benefit from a commercial property management call answering service. Prospective tenants will be equally pleased to learn their calls are taken quickly and their questions are answered completely. Since we work from customized call scripts, there are never miscommunications about policies or procedures. We provide a seamless communication experience between your team, your callers, and our staff.
What to Expect from a Commercial Property Management Call Center
No matter the situation, or the time of day, our highly-trained and experienced call agents are available for you and your commercial tenants. Managing properties can take up all of your time and energy. With so many priorities beginning for attention, wouldn’t it be great to have a trained team of experts answering your calls?
MAP employees are trained to handle it all. From complaints from disgruntled tenants to inquiries about available rentals, our commercial property telephone answering service is staffed by helpful professionals. Bilingual agents provide a major boost in customer service, too, ensuring that the questions and concerns of all tenants are heard.
Here’s what you can expect from MAP Communications Commercial Property Management Answering Service:
- A customized script and virtual receptionists who are trained to meet the specific requirements of your commercial properties.
- Greatly increased availability for you and your office to focus on the project at hand.
- Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance.
- The ideal message management solution to increase accountability and productivity.
- A team dedicated to representing your commercial property management company with a professional, knowledgeable answering service.
Staying organized has never been easier since you can sort through your calls by property in our secure online portal. With MAP Communications, you will have the tools at your fingertips to ensure that your commercial properties are being managed with the utmost professionalism and attention to detail.
Try MAP Now
MAP Communications property management answering service is based in the United States and is available 24 hours a day, 7 days a week to help handle your phone calls. We want to show commercial property managers that they can grow their business and provide high-quality customer service to their tenants by professionally handling every single call. Ready to take some of the weight of management off of your shoulders? Give us a call today.
We’re offering a free trial of our live answering services for new clients. For a week, you’ll be privy to all the perks of a partnership with a commercial property management answering service. If after a week you’re not convinced, there’s no obligation to continue using our service. Given how much you stand to gain, why not give MAP a try?
Here are a few articles if you’d like to read more about our commercial property management answering service and your commercial property management business: