Choosing a physician is an important decision for each family, and it can be one of the best decisions a family makes. The quality of that decision is not dependent solely on the quality of the physician, however. A good doctor does not guarantee a good practice. Given how highly clients view customer service, it is utterly essential for family physicians to pull out all the stops when it comes to customer satisfaction.
Few things can be as frustrating to patients and other callers as being put on hold. When clients call the doctor’s office, they want to speak to someone at that moment. The last thing they need when they have an urgent question to ask is elevator music and a ten minute wait. Even in the instances when someone can answer the phone quickly, the conversation must be hurried more often than not to make time for other callers and in-house patients. If this resembles your situation even slightly, then you may be in need of some customer service assistance. But where can you find the right kind of help without going beyond your budget?
MAP Communications makes customer service vastly easier and more cost-effective than ever before.
- Are you tired of constantly listening through voicemails?
- Do you spend too much of your day returning calls?
- Do you waste too much energy on taking calls, scheduling appointments and answering general questions?
If your answer is anything less than a firm no to these questions, then MAP is the solution you need.
Our 24/7 answering service for doctors is operated by a highly trained group of receptionists who will provide your callers and clients with a personalized, timely and professional experience. Through a variety of incentives, including end of the month evaluations, our receptionists remain self-motivated and committed to providing you the best possible service. In fact, unless you want us to inform your clients otherwise, they won’t even know they are interacting with an answering service. At MAP, we encourage regular evaluation, so you will have access to sophisticated tools that will allow you to monitor how effectively we are operating. Rather than attempting to create a one-size-fits-all model, we use our own unique software to tailor our services to your specific business.
Doctors’ offices have too much important work to do to be glued to a phone line all day. By letting our professionals handle incoming phone calls, you are your staff can make better use of your time and abilities. We provide call answering for doctors’ offices that far exceeds what any other service offers. Instead of playing along with other call centers, MAP has truly changed the game!