Available 24/7 to care for your patients, our HIPAA-compliant answering service for physicians is fully customizable to fit the requirements of your office or hospital.
When a patient calls your office, they expect to speak with a professional representative who can help them in their quest for care. Here at MAP, we have been serving physicians for 30 years with our live answering service for doctors. Our affordable plans all feature 24/7 receptionist coverage to help your practice provide the best healthcare possible.
Few things can be as frustrating to patients and other callers as being put on hold or sent to voicemail. When clients call the doctor’s office, they want to speak to someone at that moment. The last thing they need when they have an urgent question to ask is elevator music and a ten minute wait. Even in the instances when someone can answer the phone quickly, the conversation must be hurried more often than not to make time for other callers and in-house patients. If this resembles your situation even slightly, then you may be in need of some customer service assistance. But where can you find the right kind of help without going beyond your budget?
What are the Benefits of a Call Center for Physicians and Doctors?
A doctor’s answering service can transform the patient experience at your practice. We ensure around-the-clock availability to your patients. This is particularly crucial for after-hours emergencies, general inquiries, and ongoing patient support, making sure patients always have access to necessary resources. Prompt and professional handling of calls can greatly enhance patient satisfaction. Patients appreciate quick responses and efficient service, which a specialized medical call center can provide more consistently than overburdened in-house staff.
By handling incoming calls, scheduling appointments, and managing follow-ups, call centers significantly reduce the administrative load on the medical staff. This allows doctors and their staff to focus more on patient care rather than administrative tasks.
An answering service for physicians can be more cost-effective than maintaining an in-house team for phone management, especially considering the expenses related to hiring, training, and equipping additional staff. With integrations into popular scheduling tools like Google Calendar, Calendly, and Setmore, call centers can manage appointments efficiently. This ensures a smooth flow of patients, reduces wait times, and minimizes scheduling conflicts.
Also consider accessibility. For practices serving diverse communities, call centers should provide support in multiple languages, making healthcare more accessible to patients and improving communication.
Why Physicians Choose MAP Communications Answering Service for Doctors
|
|
MAP COMMUNICATIONS PHYSICIANS AND DOCTORS APPOINTMENT SCHEDULING INTEGRATIONS
Our doctor answering service offers appointment scheduling integrations, seamlessly connecting with popular scheduling tools such as Calendly, Google Calendar, and Setmore. This integration ensures that appointment setting is smooth and efficient, directly updating real-time availability in these widely used platforms. When a patient schedules an appointment through MAP Communications, the information is instantly synced across these systems, preventing double bookings and scheduling conflicts.
MAP COMMUNICATIONS PHYSICIAN ANSWERING SERVICES MAKE CUSTOMER SERVICE VASTLY EASIER AND MORE COST-EFFECTIVE THAN EVER BEFORE.
- Are you tired of constantly listening through voicemails?
- Do you spend too much of your day returning calls?
- Do you waste too much energy on taking calls, scheduling appointments and answering general questions?
- If your answer is anything less than a firm “no” to these questions, then MAP is the solution for you.
MAP Communication’s Physician After Hours Answering Service
Providers across practice areas have come to rely on physician after hours answering services. When such a service is in use, calls made to a doctor’s office are forwarded to a call center. There, callers are greeted by a live operator who has been highly trained in the practice’s policies and procedures. In fact, many callers never even realize they’re speaking with a physician answering service. Receptionists can provide information about the office, screen and direct calls, take messages, and, in case of emergency, connect callers with on-call providers.
Unlike an outdated phone menu, live operators can assess the caller’s needs and filter it based on urgency. For instance, if someone calls in with a serious medical emergency, a call center representative can dispatch the conversation to the on-call provider. If the issue isn’t a true emergency, the receptionist can direct callers to other resources. Best of all, these conversations are delivered with patience, empathy, and professionalism, no matter the time of day. This commitment to customer service is what makes doctor answering services so helpful.
What MAP’s Doctor Answering Services Provide
Our answering service for physicians offers 24/7 support, appointment scheduling, multilingual support, and HIPAA-compliance. Best of all, our services are completely customizable. Tell us about your goals, and we’ll help develop a plan of action that promotes efficiency and supports the needs of your callers — all for a fraction of what it would cost to hire a full-time, in-house receptionist.
- After-Hours Emergency Support – An answering service for doctors offices can serve as the main point of contact for your patient’s after hours needs. Receptionists can field calls by following customized call scripts and decision trees. These tools help agents determine which callers need to be dispatched to the on-call provider and which do not.
- Appointment Scheduling – Give your patients the option to book and manage their appointments on their terms. By partnering with a 24 hour physician answering service, you ensure your callers can reach your organization whenever they need.
- Appointment Reminders – Set up an appointment reminder program to help reduce the number of missed appointments. Such a program can help guarantee that patients get the care they need on a timeline that fits their busy lifestyle.
- Secure Messaging – Privacy matters, especially in the healthcare industry. Our doctors office answering service can ensure that messages sent to and received from patients are secure. This added security can improve patient trust and instill a sense of confidence in your practice.
- HIPAA Compliance – Our medical answering services maintain strict compliance with the Health Insurance Portability and Accountability Act (HIPAA), ensuring all patient information is handled with the highest standards of privacy and security.
Our physician answering service is highly customizable. Pick and choose which features you hope to take advantage of to best serve your patients. Whether you need help after hours, on holidays, or around the clock, MAP Communications has the resources your practice needs to deliver on patient expectations every time the phone rings.
A Customized Approach to Customer Service
MAP’s answering service for doctors and physicians offers a variety of options and customization for busy practitioners. Employ our call center services for quick appointment scheduling and call forwarding. Request a virtual receptionist to learn the detailed policies and procedures of your busy office. Use our 24/7 answering service to ensure there’s always a kind voice on the end of the line, no matter the time of day. No matter how you use our physician answering service, you can rest assured that calls will be handled with sensitivity, compassion and care.
Customized call scripts help us tailor our physician call center to your precise needs. While you might expect them to create forced, awkward conversation, the reality is far different. Whether we realize it or not, we’re conditioned to follow social scripts in our daily lives. These unofficial scripts guide our interactions with cashiers, colleagues, and receptionists. By creating a custom call script for your practice, you help foster conversations that are as helpful as they are efficient.
MAP Communications for Your Physicians and Doctors Phone Answering Service
Healthcare needs don’t adhere to regular business hours. MAP Communications provides around-the-clock answering services, ensuring that your patients can always reach a professional to address their concerns, schedule appointments, or handle emergencies, no matter the time of day. Our medical answering service employs receptionists specifically trained in medical terminology and sensitive patient care needs. This training ensures callers receive knowledgeable and empathetic support that aligns with the professional standards expected in medical practices.
Our physician answering service offers customizable answering service solutions that can be tailored to your practice’s specific needs.
By partnering with MAP, medical practices can handle their communication needs expertly, allowing physicians and medical staff to concentrate on providing top-notch care without the added stress of managing call traffic. This partnership not only enhances operational efficiency but also supports superior patient care and satisfaction.
Start Your Free Trial Today
If you’re searching for a physician answering service that can be tailored to your practice’s precise needs, MAP Communications is the solution. After more than 30 years in the industry, we’ve learned a thing or two about customer service. By partnering with MAP, you’ll set your patients up for the best customer experience possible. Trusted by healthcare providers around the country, we’ve become known for our innovative, cost-effective administrative solutions.
We’re offering a free, week-long trial of our physician call center services right now for new users. With no commitment required upfront, busy practices can begin employing MAP’s resources right away. Given how much you have to gain – and how little you have to lose – why not give MAP a try? Start your free trial now.
Here’s a few articles if you’d like to read more about our answering service for physicians and your doctor’s office:
Top Ways for Medical Practices to Save Money & Increase Revenue
How A Call Overflow Answering Service Can Help Your Medical Practice
