When a patient calls your office, they expect to speak with a professional representative who can help them in their quest for care. Here at MAP, we have been serving physicians for 30 years with our live answering service for doctors. Our affordable plans all feature 24/7 receptionist coverage to help your practice provide the best healthcare possible.
Few things can be as frustrating to patients and other callers as being put on hold or sent to voicemail. When clients call the doctor’s office, they want to speak to someone at that moment. The last thing they need when they have an urgent question to ask is elevator music and a ten minute wait. Even in the instances when someone can answer the phone quickly, the conversation must be hurried more often than not to make time for other callers and in-house patients. If this resembles your situation even slightly, then you may be in need of some customer service assistance. But where can you find the right kind of help without going beyond your budget?
MAP COMMUNICATIONS PHYSICIAN ANSWERING SERVICES MAKE CUSTOMER SERVICE VASTLY EASIER AND MORE COST-EFFECTIVE THAN EVER BEFORE.
- Are you tired of constantly listening through voicemails?
- Do you spend too much of your day returning calls?
- Do you waste too much energy on taking calls, scheduling appointments and answering general questions?
- If your answer is anything less than a firm “no” to these questions, then MAP is the solution for you.
MAP Communication’s Physician After Hours Answering Service
Providers across practice areas have come to rely on physician after hours answering services. When such a service is in use, calls made to a doctor’s office are forwarded to a call center. There, callers are greeted by a live operator who has been highly trained in the practice’s policies and procedures. In fact, many callers never even realize they’re speaking with a physician answering service. Receptionists can provide information about the office, screen and direct calls, take messages, and, in case of emergency, connect callers with on-call providers.
Unlike an outdated phone menu, live operators can assess the caller’s needs and filter it based on urgency. For instance, if someone calls in with a serious medical emergency, a call center representative can dispatch the conversation to the on-call provider. If the issue isn’t a true emergency, the receptionist can direct callers to other resources. Best of all, these conversations are delivered with patience, empathy, and professionalism, no matter the time of day. This commitment to customer service is what makes doctor answering services so helpful.
What MAP’s Doctor Answering Services Provide
There are a wide range of functions that a doctors answering service can provide to improve your practice’s productivity while improving patient care. Options include:
- After-Hours Emergency Support – An answering service for doctors offices can serve as the main point of contact for your patient’s after hours needs. Receptionists can field calls by following customized call scripts and decision trees. These tools help agents determine which callers need to be dispatched to the on-call provider and which do not.
- Appointment Scheduling – Give your patients the option to book and manage their appointments on their terms. By partnering with a 24 hour physician answering service, you ensure your callers can reach your organization whenever they need.
- Appointment Reminders – Set up an appointment reminder program to help reduce the number of missed appointments. Such a program can help guarantee that patients get the care they need on a timeline that fits their busy lifestyle.
- Secure Messaging – Privacy matters, especially in the healthcare industry. Our doctors office answering service can ensure that messages sent to and received from patients are secure. This added security can improve patient trust and instill a sense of confidence in your practice.
Our physician answering service is highly customizable. Pick and choose which features you hope to take advantage of to best serve your patients. Whether you need help after hours, on holidays, or around the clock, MAP Communications has the resources your practice needs to deliver on patient expectations every time the phone rings.
Benefits of MAP’s Doctor Answering Service
Our 24/7 medical answering service for physicians and doctors is operated by a highly trained group of receptionists who will provide your callers and clients with a personalized, timely and professional experience. Through a variety of incentives, including end of the month evaluations, our receptionists remain self-motivated and committed to providing you the best possible service. In fact, unless you want us to inform your clients otherwise, they won’t even know they are interacting with an answering service. At MAP, we encourage regular evaluation, so you will have access to sophisticated tools that will allow you to monitor how effectively we are operating. Rather than attempting to create a one-size-fits-all model, we use our own unique software to tailor our services to your specific business.
Doctors’ offices have too much important work to do to be glued to a phone line all day. By letting our professional receptionists handle incoming phone calls, you and your staff can make better use of your time and abilities. We provide call answering for doctors’ offices that far exceeds what any other service offers. Instead of playing along with other call centers, MAP has truly changed the game!
HIPAA compliance ensures that the calls we take on your behalf are handled with the same sensitivity and care you’d provide if you had the time. Our physician call center services are designed to meet federal privacy standards while maintaining the human connection that’s so instrumental to quality customer service. By patiently listening to the questions and concerns of your callers, our team takes a compassionate approach to the conversations we have with your patients.
Why Physicians Choose MAP Communications Answering Service for Doctors
A Customized Approach to Customer Service
MAP’s answering service for doctors and physicians offers a variety of options and customization for busy practitioners. Employ our call center services for quick appointment scheduling and call forwarding. Request a virtual receptionist to learn the detailed policies and procedures of your busy office. Use our 24/7 answering service to ensure there’s always a kind voice on the end of the line, no matter the time of day. No matter how you use our physician answering service, you can rest assured that calls will be handled with sensitivity, compassion and care.
Customized call scripts help us tailor our physician call center to your precise needs. While you might expect them to create forced, awkward conversation, the reality is far different. Whether we realize it or not, we’re conditioned to follow social scripts in our daily lives. These unofficial scripts guide our interactions with cashiers, colleagues, and receptionists. By creating a custom call script for your practice, you help foster conversations that are as helpful as they are efficient.
Start Your Free Trial Today
If you’re searching for a physician answering service that can be tailored to your practice’s precise needs, MAP Communications is the solution. After more than 30 years in the industry, we’ve learned a thing or two about customer service. By partnering with MAP, you’ll set your patients up for the best customer experience possible. Trusted by healthcare providers around the country, we’ve become known for our innovative, cost-effective administrative solutions.
We’re offering a free, week-long trial of our physician call center services right now for new users. With no commitment required upfront, busy practices can begin employing MAP’s resources right away. Given how much you have to gain – and how little you have to lose – why not give MAP a try? Start your free trial now.