Available 24/7 to care for your patients, our HIPAA-compliant answering service for physicians is fully customizable to fit the requirements of your office or hospital.
When a patient calls your office, they expect to speak with a professional representative who can help them in their quest for care. Here at MAP, we have been serving physicians for 30 years with our live answering service for doctors. Our affordable plans all feature 24/7 receptionist coverage to help your practice provide the best healthcare possible.
Few things can be as frustrating to patients and other callers as being put on hold or sent to voicemail. When clients call the doctor’s office, they want to speak to someone at that moment. The last thing they need when they have an urgent question to ask is elevator music and a ten minute wait. Even in the instances when someone can answer the phone quickly, the conversation must be hurried more often than not to make time for other callers and in-house patients. If this resembles your situation even slightly, then you may be in need of some customer service assistance. But where can you find the right kind of help without going beyond your budget?
MAP Communications Physician Answering Services make customer service vastly easier and more cost-effective than ever before.
- Are you tired of constantly listening through voicemails?
- Do you spend too much of your day returning calls?
- Do you waste too much energy on taking calls, scheduling appointments and answering general questions?
If your answer is anything less than a firm “no” to these questions, then MAP is the solution for you.
Benefits of MAP’s Doctor Answering Service
Our 24/7 medical answering service for physicians and doctors is operated by a highly trained group of receptionists who will provide your callers and clients with a personalized, timely and professional experience. Through a variety of incentives, including end of the month evaluations, our receptionists remain self-motivated and committed to providing you the best possible service. In fact, unless you want us to inform your clients otherwise, they won’t even know they are interacting with an answering service. At MAP, we encourage regular evaluation, so you will have access to sophisticated tools that will allow you to monitor how effectively we are operating. Rather than attempting to create a one-size-fits-all model, we use our own unique software to tailor our services to your specific business.
Doctors’ offices have too much important work to do to be glued to a phone line all day. By letting our professional receptionists handle incoming phone calls, you and your staff can make better use of your time and abilities. We provide call answering for doctors’ offices that far exceeds what any other service offers. Instead of playing along with other call centers, MAP has truly changed the game!
HIPAA compliance ensures that the calls we take on your behalf are handled with the same sensitivity and care you’d provide if you had the time. Our physician call center services are designed to meet federal privacy standards while maintaining the human connection that’s so instrumental to quality customer service. By patiently listening to the questions and concerns of your callers, our team takes a compassionate approach to the conversations we have with your patients.
Why Physicians Choose MAP Communications Answering Service for Doctors
A Customized Approach to Customer Service
MAP’s answering service for doctors and physicians offers a variety of options and customization for busy practitioners. Employ our call center services for quick appointment scheduling and call forwarding. Request a virtual receptionist to learn the detailed policies and procedures of your busy office. Use our 24/7 answering service to ensure there’s always a kind voice on the end of the line, no matter the time of day. No matter how you use our physician answering service, you can rest assured that calls will be handled with sensitivity, compassion and care.
Start Your Free Trial Today
We’re offering a free, week-long trial of our physician call center services right now for new users. With no commitment required upfront, busy practices can begin employing MAP’s resources right away. Given how much you have to gain – and how little you have to lose – why not give MAP a try? Start your free trial now.