The First HITRUST Certified Answering Service
Customers who experience amazing service share their delight with others. Should they have a bad experience, though, they’ll instead share their disappointment. Indeed, customers are more likely to tell friends about bad experiences than good ones. In the golden age of the internet, social media allows people to tell all their connections about their interactions… Read more »
There is no debating the importance of customer service. Businesses that get it right thrive with great customer retention rates and positive word of mouth buzz. Companies that struggle in the customer service realm often sputter as an organization. Customer metrics can reveal valuable insight about your successes and challenges. But which data sets should… Read more »
In the modern world, company loyalty is often a thing of the past. Workers change jobs and even fields more frequently than ever. Whether the unpredictable economy, more appealing salaries, better commutes, additional perks or other factors are to blame, one thing is clear: retaining talent isn’t as easy as it once was. And replacing… Read more »
When you call a company for help with their product or services, you expect professionalism, efficiency, and results. Unfortunately, we’ve all endured the frustrating experience of being transferred from department to department, shuffled around until we’re ready to hang up the phone. Then there are those automated phone systems we encounter where we have to… Read more »
Entrepreneurs are dreamers. Scrappy believers who will do whatever it takes to achieve their goals, business owners have to operate with a degree of passion that other employees do not. After all, if an entrepreneur hopes to be profitable, their excitement for their business must be contagious. It’s how businesses appeal to investors, to their… Read more »
The restaurant industry is a competitive one. Many launch and shutter within a year. Even the ones that survive their first year often struggle to find their foothold in the market. To be successful, restauranteurs must blend a unique combination of both business sense and creativity. It’s not something everyone can master. Like cooking a… Read more »
Outside of our own homes, the office is the place where we spend most of our time. While work should hopefully be a place of productivity, the 40+ hours Americans put in week after week can begin to take its toll. Even the best work environments can become stressful, which is why we’ve assembled a… Read more »
Strategies used on regular consumers don’t always work with high-end clients. Here’s how you can appeal to your audience in a luxury market. Luxury markets can be intimidating. High risks are rewarded, but taking those initial steps towards a higher-end clientele are enough to make any successful entrepreneur sweat. Though seemingly challenging to break into,… Read more »
They say art imitates life, but the reverse is also true: the things we absorb through music, movies, books, and television shows often find their way into our own daily lives. Just as we might feel motivated to get back in the gym after watching Rocky or feel inspired to try a new recipe after… Read more »
“It takes many good deeds to build a good reputation, and only one bad one to lose it.” – Benjamin Franklin In a world where your reputation matters more than ever, taking control of your brand identity is crucial. Learn why your rep is so important and how to create one that’s authentic and trustworthy…. Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.