From the first call to checkout, we stay on the line.
Because every conversation matters—and so does every guest.
Answering Services for Hotels, Inns, and B&Bs
Hospitality starts the moment someone picks up the phone.
That’s why our answering services are built to deliver the same care, clarity, and professionalism your guests expect at check-in. Whether you’re running a boutique hotel, a bed & breakfast, or an independent inn, we help you stay responsive—without tying up your front desk.
Our virtual receptionists act as an extension of your team, handling reservation requests, room availability questions, late check-ins, and urgent guest needs. We can even serve as a virtual concierge, sharing recommendations on local attractions, dining, and more.
Every caller is greeted by a friendly, informed voice—never a recording, never hold music. With fully customized scripts tailored to your property’s amenities, policies, and personality, we make sure the guest experience feels seamless, even before they arrive.
Map integrates with the tools you already use, and we’re here to support your staff so they can focus on what matters most: your in-person guests.
Don’t see
the application you use?
Let us know and if we don’t already have an integration, we will work towards a solution for you!
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Hotel Answering Services with Dedicated, Live Virtual Receptionists
In hospitality, business hours never really end—and neither do guest expectations.
Missing a call could mean missing a reservation, a review, or a return visit. Our answering services help you stay responsive around the clock, so you never lose a guest to a voicemail or a busy line.
When your staff is busy assisting guests face-to-face, we make sure no call goes unanswered.
Our hotel answering services work as a seamless extension of your front desk, handling reservation requests, guest inquiries, wake-up calls, and more. With customized scripts and real-time updates, we sound just like you—and help deliver the consistent, attentive service guests expect.
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Vacation Rental Answering Services for a New Kind of Traveler
The rise of vacation rentals has revolutionized the hospitality industry—and raised guest expectations along with it. Travelers today expect fast responses, personalized stays, and local insights, whether they’re booking a vacation rental, a boutique B&B, or something in between.
Our answering services help you meet—and exceed—those expectations. We cover booking questions, guest needs, and after-hours support to keep your business running smoothly and your reviews strong. Whether you manage a handful of properties or a growing portfolio, Map helps you stay connected without stretching your team thin.
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Customized Answering Solutions to Accommodate Your Callers
Running a lodging business means wearing a lot of hats—and answering constant calls shouldn’t keep you from focusing on your guests.
When you partner with Map Communications, you get a streamlined call management solution designed to lighten your load and sharpen your service.
Our professional agents ensure that every caller experiences the same level of care you provide in person. By handling everything from reservation requests to urgent guest needs with professionalism and warmth, we help you protect your reputation—because even a small dip in service can impact your reviews and referrals.
Need flexibility? We’ve got you covered. You can scale our services up during peak seasons and down when business slows, so you’re always right-sized for your needs without sacrificing quality.
See what clients are saying about Map Communications
Absolutely fantastic service so far. I have been working with Tracy Walker and everything has gone exactly as she told me in the onboarding process. Their agents follow their script we provided and everything has gone off without a hitch. Service is fairly priced and interface is extremely easy to work with.
Traci and everyone at Map Communications did an excellent job from their own boarding to handling the calls in a professional manner. Most people think I have my own secretary lol Thank you Map Communications, for Taking a load off my plate and doing an excellent job.
Map Communications is working great for us. I have always been taken care of by Traci, Mindy, Heather and Marshall. All of them are always responsive and very helpful.
This service has significantly improved my ability to manage tasks efficiently. I am able to complete the call and promptly add a note for future reference. If I needed additional information included in the data collection process, I simply contacted Traci, who was always responsive and helpful.
We have been working with MAP for several years, and I can't say enough about their process and customer support. The very best!