Hospitality

All bed & breakfasts, inns and hotels are unique. We service hundreds of hospitality professionals across the country and understand the demands of your business.

Image of food served at a bed and breakfast that uses a hospitality answering service

Answering Service & Call Center Solutions for B&B, Inn and Hotel owners

MAP allows for you to regain your freedom in order to spend time with family, friends and doing other things that have taken a back seat in your life.

We have the capability to provide a professional and personalized call experience to your callers by showcasing your amenities and making the reservation on the spot.

In the hospitality industry, it’s all about the experience. All B&B’s, inns and hotels are unique so in order to leverage this we customize and create dynamic hospitality answering service screens within our call center that enables our receptionist to see all of the special information that makes your location different, along with all of the basic information such as; your pet policy, check in/out policy, amenities, types of rooms, rates, and local attractions, etc.

The possibilities of how and what MAP can do for you when you want “time out” are virtually endless.

In addition to the custom screens, our hospitality team takes you by the hand and guides you along our system to make sure that you are getting the best possible answering service experience available. We monitor your calls, make suggestions and continue to help you grow and manage your business.

At anytime you can log onto your personal hospitality answering service online account management portal and view all your activity from the last 30 days. If a question arises about a particular call, just ask and we can email the call to you in a wav file. It’s that simple.

Our live agents are available 24/7 to politely answer your calls, but you decide when you would like to “turn us on!” We realize that not every Inn requires 24/7 service so you have the capability to only use us during your peak and/or shoulder seasons and suspend the service as business slows down.

Here’s a few articles if you’d like to read more about our answering services and your hospitality company:

Focus on In-Person Guests: Why an Answering Service Helps in the Hospitality Industry

Preparing Your Hospitality Business For Holiday Travel with Live Answering Services

Improving Your Hotel’s Customer Service