Hospitality

Hospitality Answering Service and Call Center Solutions

MAP Communications appreciates the unique challenges those in the hospitality industry face, which is why we’re always excited to partner with people and organizations who require the top tier level of live support we provide.

Image of a reception area at a business that uses a hospitality answering service

Work in the hospitality industry is never-ending. Just as you finish up one dinner shift, live show or check-in period, it’s time to begin prepping for the next one with dozens of things to accomplish in-between. It’s easy to become overwhelmed by the sheer amount of tasks to be taken care of each shift, workday, or weekend. Adding on the administrative duties necessary to run a successful hospitality business can feel impossible. Top it all off with a ringing phone to disrupt your work flow and you it’s easy to get overwhelmed.

If you’re looking to provide high-quality customer service around the clock, consider partnering with us to take full advantage of our hospitality answering service. Whether you oversee a hotel, manage a bed and breakfast, own a music venue or run a restaurant, we can help. By providing cost-effective phone answering, receptionist, and customer service solutions for the hospitality industry, MAP employees bridge the gap between the stellar service you offer in person and the kind of care you’d like to provide over the phone.

Learn more about our live answering services within the hospitality industry.

Lodging
From custom remote receptionist services for bed & breakfasts to call center solutions for large hotels, we work closely with our clients in the lodging sector to create unbeatable guest experiences. Learn more here!

Dining
The food service business is incredibly demanding and a great customer experience is paramount to success. We’ll help you take care of the people who call your restaurant or catering business so that you can focus on what you do best. Learn more here!

Entertainment
From venues looking to pack the house to entertainers that want to capitalize on every great opportunity, we can provide the call coverage necessary to truly take things to the next level. Learn more here!

Hospitality Call Center and Answering Services with Dedicated, Live Virtual Receptionists

Running a business in the hospitality industry is not always as easy or as glamorous as it might seem. In order to secure and maintain your place in the market, you’ve got to deliver excellent service on top of the quality offerings for which you’re known. Allow MAP Communications to help deliver a superior customer experience. Our phone answering services for the hospitality industry ensure your customers always reach a real, live person every time they call, 24 hours a day, 7 days a week. We can help during busy periods with call overflow, help callers after hours, or even take calls around the clock. The customization and affordability of our hospitality answering services is what makes MAP so useful!

Image of the MAP Communications hospitality call center teamBecause we know the value of great customer service, we’re dedicated to providing the prompt and polite phone experience you’d like to provide if you could handle each and every call yourself. We’re eager to assist with reservations, transfer calls to the appropriate department and ensure client needs are always met. Greeting each caller with professionalism, we’re passionate about providing a customer service experience that is second to none.

Our virtual receptionists can help with a variety of questions, concerns and comments that your guests may want addressed. Hospitality call center services help to supplement, compliment, or even become the frontline solution to your call handling. Our employees are bilingual, too, ensuring there is always someone to help callers of different backgrounds. Whether folks are calling with complaints, need assistance with a reservation, or simply have questions about your accommodations, we’re ready to help. No matter the challenge, MAP employees rise to the occasion.

Administrative Solutions for Hospitality Businesses

Handing over the phones doesn’t mean handing over control. Our suite of services can help busy hospitality professionals process reservations, maintain schedules and log calls as they come in. The MAP hospitality team can guide you through our services, allowing you to get the best possible answering service experience anywhere.

Our online account management portal is highly confidential and accessible anytime. If a question about a particular call arises, simply log in and view the call details and activity at your fingertips. By keeping record of every call that comes in, MAP can provide you with important data that you can use to find unique insights that will help you better manage and even grow your business. Now, managing your hospitality business’s communications has never been easier.

LIVE CALL – HOSPITALITY

View a call recording of how a MAP receptionist assists this caller in a real life scenario for a hospitality business.

On-Demand Hospitality Answering Services Customized for Your Requirements

With your phone calls answered quickly and effectively, you and your staff will have more time to focus on the needs of your in-person guests. While your customers may be having a great time relaxing, celebrating, or being entertained MAP is on the job. We’re always standing by, waiting to provide a stellar customer experience for the next caller.

Want to see what the MAP difference is all about? Try our hospitality call center services for free with week-long trial that requires no obligations on your part at any point. Learn what we can do for your hospitality business today!

Here’s a few articles if you’d like to read more about our answering services and your hospitality company:

Focus on In-Person Guests: Why an Answering Service Helps in the Hospitality Industry

Preparing Your Hospitality Business For Holiday Travel with Live Answering Services

Improving Your Hotel’s Customer Service