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Why Choose MAP?
Fastest pick-up times in the industry
Professional and courteous receptionists
Specialized call screening
Emergency response specialists
Your own nationwide 800 number
Voicemail and IVR services
In-house IT Dept
Custom account and software design
Dynamic online account access
Interface with your company website
Advanced on-call roster services
Online account analytics
MAP Communications has become an invaluable part of our company. They initially started helping us by handling inbound support calls and routing them to our development team by email. They did such an efficient job, that we then hired them to handle our inbound sales leads. We were finding that taking these initial calls ourselves was ineffective. By the time the calls would go through our hunt sequences in our phone system to various sales reps, the callers would hang up much of the time. Now, we take our toll free sales calls right to the MAP Communications call center. They’ve become very knowledgeable of our basic information/service offerings and are always on time, always pleasant and always accountable. They route the calls to us via email and we follow-up with our prospects. The best part is we’re never caught off-guard and can put our best foot forward with follow-up calls to potential clients. They are a pivotal part of our growing company.
We'll partner with you to deliver improved operational effectiveness, enhanced customer and employee satisfaction and accelerated revenue growth, creating a sustainable competitive advantage for your organization.