Oil, Gas, and Propane Companies

Fully customized and affordable call center and phone answering service for oil, gas, and propane companies.

Image of an oil refinery that uses an answering service for oil and gas companies

Stellar customer service can be hard to find. Customers want to be taken care of, though, especially when it comes to important calls about oil, gas or propane needs. With the demand for propane tanks increasing, competition has become fierce. When many callers reach a robotic answering system or voice mailbox, they’ll often hang up and give your competitor a call instead. Ensure your callers are always fueled by your company with help from a propane answering service. MAP Communications is a leader in the oil and gas call center industry and can help take your customer service from good to fantastic.

Consider the average call you receive at work. Chances are good that many are basic, quick interactions with customers who have a simple question. Some calls might be to report a leak in one of your lines or tanks. Other calls, though, can be tense, with angry or frustrated callers eager to give you a piece of their mind. Partnering with an answering service for fuel companies can mean leaving all your calls to a professional, highly-trained customer service representative. The end result? Satisfied callers and more free time for you and your team to attend to day-to-day business operations. Imagine the free time you’ll gain when you’re not being constantly interrupted by the ringing of the telephone.

Get more out of your day with the MAP call center for gas companies on your team.

Image of propane tanks delivered by a company that uses a propane answering service partnerMAP can help with all aspects of your fuel business. A call center for gas companies can assist with scheduling pick-ups and drop-offs of old and new propane canisters, for example. Should there be an emergency, an answering service for propane providers can be a calm and resourceful voice on the end of the line. Offering 24-hour support for businesses like yours year-round, MAP is available even after you and your colleagues have gone home for the night. An oil and gas answering service can also provide general customer support as it is needed, ensuring that a friendly and helpful customer service representative is always around to assist your callers.

During busy hours, we can help to ensure your business operations are flowing smoothly. As an answering service for oil and gas companies, we like to think of ourselves as experts in dispatching. We begin by screening your incoming calls and fully understanding your customers’ needs. We then forward these needs onto your team to get the caller the help they need. Take advantage of our scheduling system to plan deliveries or arrange for maintenance. The sky is truly the limit when it comes to the things a propane delivery answering service can do.

Image of the MAP Communications team providing call center services for gas companiesThe best option for gas, oil and propane companies eager to step up their customer service offerings, MAP is confident that our utility call center services will ease administrative stress for your team. In addition to our outstanding customer service, the simple shifting of these calls to a professional call center for gas companies can give you and your colleagues the time you need to focus on the most important tasks of your day. To try MAP for free, simply fill out this form and one of our representatives will be in touch. There’s no commitment or obligation required, so why not see what an oil, gas, and propane answering service can do for you?

Here are a few articles if you’d like to read more about our oil, gas, and propane answering services and your business:

Customer Support For Utility Providers

5 Things You Should Know Before Outsourcing Business Processes

Signs Your Business Could Benefit From After Hours Phone Support