When all is going right, the world of customer service can be a delightful one. After all, there’s nothing more satisfying than solving a customer’s challenge. Such opportunities allow you to prove your worth and smooth out any anxieties the customer has about your business. A successful customer service experience can turn casual shoppers into… Read more »
They say time is money, and nobody knows that better than a busy entrepreneur. Whether you’re in the earliest days of your startup’s creation or are facilitating exciting growth opportunities with new partners, business travel can take up a large chunk of your time. You can save valuable time and energy while on the road… Read more »
An answering service can bring tremendous value to any office. By making your company run more smoothly, such a service can help you and your team work smarter, not harder. The best answering services don’t just pick up when the phone rings – they can help grow your business, simplify communication, and help your organization… Read more »
Nurturing an idea to long-term success in business is an exciting challenge that keeps you on your toes. Grow too slowly and you risk losing the momentum; expand too quickly and it may mean that you’re struggling to meet demand. There’s no magic formula to help business owners guide their organizations through times of growth…. Read more »
If you’re like most people, you haven’t picked up a psychology book since your freshman year of college. While human behavior is certainly fascinating, the science behind our thoughts, patterns and motivation just doesn’t come up very often. It might surprise you to learn that behavioral psychology has informed some of the most effective business… Read more »
Plenty of companies have crashed and burned before they even really began. Fail to build a customer base, and you’ll fail to meet the kind of crucial objectives necessary to survive your first years of business. We’ve all heard about these kinds of failures, though. Lesser known but still equally as damaging? Growing too fast…. Read more »
New businesses all have one thing in common: they want growth, and they want it now. Growth looks different to each business. A small mom-and-pop corner market may be satisfied with a year of higher profit margins than the one previous, while an internet startup might look to user engagement numbers to measure growth. Regardless… Read more »
There’s a lot to love about being a creative. Designers, artists, and other creators get to channel their passion into a field they care about, all while earning a healthy salary. Not many people can say they work their dream job, and most creatives recognize just how lucky they are in their roles. Unfortunately, doing… Read more »
Who Answers The Phone?
Every time your phone rings, one of MAP’s live, experienced, highly-trained receptionists will be there to answer.
What Can an Answering Service Do?
Receptionists provide customer service, answer questions, capture leads, take/deliver messages, dispatch technicians, schedule appointments, route callers, screen/qualify callers, and so much more!
You won’t find National Telephone Tuesday on any calendars. Not a national holiday nor a cause for social media discourse, the annual surge of incoming calls is notorious for those working in the service industry. For most people, though, it’s simply the Tuesday after Labor Day. Some are shocked to discover that this day marks… Read more »