Phone Answering Service

In order to stay competitive and satisfy customer expectations, even small and medium size businesses must provide a 24-hour point of contact. If you are not available, you certainly risk the caller dialing your competitor. Answering services are all about great live customer support so your callers won’t even think of calling anyone else.

Have MAP answer your business line(s) all of the time, some of the time, only after-hours, or simply use us for call overflow – the decision is always yours. Our telephone answering services can be customized to meet your specific business requirements by developing a dynamic script whereby your callers believe they are dealing directly with your business. And, unless directed by you, we do not disclose “we are just the service” like so many of our phone answering service competitors often do.

Type of Services

Your calls are always handled 24×7 by highly-trained live receptionists who are empathetic to your callers’ needs. Your customers expect a high level of personalization and an accurate response the first time they call. If they can’t get that … then what’s the point? MAP will provide you with this level of competency – 24 hours a day – 7 days a week, and then we’ll back it up with all the online tools and reporting you’ll need to measure what kind of a job we’re doing for you! It’s simply called peace-of-mind. And no other phone answering service delivers it like this!

MAP Communications is widely known in the phone answering service industry as trusted leader for business communications support. Our clients take comfort as they forward their business calls to our team of friendly, cheerful agents delivering world class customer service.