As a leader in call center and client partnerships MAP Communications provides Inbound Call Center Services and solutions that derive more value from the relationships our clients have with their customers and/or their own employees and organization.
Managing these relationships, fostering improvement and adding value to them is how we enable organizations large and small to improve their business performance inside and out. Through our integrated call center solutions we’ll partner with you to deliver improved operational effectiveness, enhanced customer and employee satisfaction and accelerated revenue growth, creating a sustainable competitive advantage for your organization.
Our team brings a wealth of cross-industry expertise to drive relevant, quick and cost-effective results. The use of our proven proprietary call center systems and methodologies delivers significant returns on investment almost immediately. Our dynamic suite of solutions employs analytic tools and data collection to capture and integrate the data from multiple sources and delivers a holistic view for your analysis. We act on the resulting interaction insights to drive real change and improve performance.
We’ll harness all available customer information, methodically sift through business implications and drive action to tangibly improve the customer experience all while containing costs to you, our partner.
Inbound Call Center Services and Features
- 100% U.S. Based Agents
- 24/7 Call Center Availability
- After-Hours Support
- Customer Support Outsourcing
- Proudly Employee-Owned
- Tech Support / Help Desk
- Over-Flow Support
- Bilingual Services Available
- Multiple Call Center Locations
- Order Taking Services
- Shared or Dedicated Agents
- Direct Response Campaigns
- Registrations & Reservations
- Product Recall Services
- Secure Online Portal
- Lead Capture & Qualification
- Committed to Your Success
- Whistleblower Hotline Service
The demands put on businesses today require that companies provide unique and effective solutions that improve customer relationships and drive operating efficiencies. MAP Communications understands that your company needs solutions that enable you to deliver the highest level of service and professionalism to your customers. But at the same time, these solutions must be flexible enough to handle fluctuating call volumes and a wide-range of call types with ease and speed. We speak for many of the nation’s leading businesses, across multiple industries, to millions of people located throughout the country and around the world. We accomplish this through our comprehensive portfolio of solutions that utilize:
: State-of-the-art contact centers located across the US.
: User-friendly automated contact solutions.
: Dynamic custom designed inbound call center services.
: The industry’s most advanced contact center technologies.
: Highly skilled business-to-business customer support representatives.
We are extremely skilled at seamlessly blending the right resources and services together in the right combinations to improve customer care, reduce contact center costs and achieve greater efficiencies for your company. Contact us today to see how we can customize a highly effective inbound call center support program for you.