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The First HITRUST Certified Answering ServiceProviding Live Answering Services for some of America's Finest Companies.
MAP Communications, Inc. is 100% Employee-Owned.
With our success hinging on yours, you can be sure we are bringing our A-game to every call!
Professional Call Center Service that Speaks Volumes for Your Business
MAP is America’s choice for call answering services with a personal touch.
Our Facilities and Employees
Request a tour of a MAP call center and meet our awesome team of employee-owners.
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24/7 Services
Get in touch with one of our friendly, professional answering service representatives.
Request InfoNo two businesses are alike.
That is why MAP Communications answering service operates on custom technology and a flexible approach.
- Small – Medium sized affordable business packages
- Fastest pickup times in the answering service industry
- Fully HIPAA compliant for healthcare professionals
- 24-hour and bilingual answering service options available
- Reliable, professional and courteous
- Benefit from free online tools and reporting
- Eliminate hold times and voicemail reliance
- Medium – Big Business – High call volume
- Best of class / High touch CRM
- Call center ROI diagnostics and reporting
- Competitive and scalable call center pricing
- Customizable programs for every industry
- 100% US-based call center agents
- Support your customers, prospects, and employees
From Small Business to Fortune 500, We Keep You Connected 24/7
Our U.S. based receptionist centers are staffed 24 hours a day, 365 days providing roll-over continuity and peace of mind against outages and weather events that can significantly impact your business
Your business runs on data, which is why we provide you with a dynamic suite of online analytical tools and data collection reporting so you can react to calls in real time and with accurate & meaningful data
Every business is unique, which is why our proprietary software guides our live agents logically through the call for a personalized and comprehensive customer support solution
Seamlessly Integrate With the Tools and Platforms Your Business Already Uses
Map Communications has developed a relationship with Zapier that allows us to provide integrations with over 3,000 apps.
Map Communications receptionists can use Calendly software to schedule appointments and meetings on your calendar.
No more phone tag or emails back and forth. We will schedule appointments for you with Acuity based on your available time slots.
One of the most widely used digital calendars, Google Calendar is a simple, familiar integration for the Posh team.
Keep your calendar centralized, up-to-date, and full of client appointments with Setmore and Map Communications.
We'll help you manage all your leads and client details in one place with Rocket Matter's legal case management platform.
Whether you use Clio Grow or Clio Manage, we'll seamlessly Integrate so you can manage your law firm efficiently.
A favorite CRM for many of our clients, we offer an integration solution that makes it easy to run your business with Map Communications and Zoho.
Map Communications will schedule your appointments for you. Your calendar stays full, and you stay productive.
Perhaps the most well-known CRM in the game, Map Communications provides integration options for Salesforce that will be an ideal fit for you.
Not seeing your preferred integration? Tell us what you are looking for and we can create a custom solution for your business.
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How it Works
1
Get Set Up in
Minutes
Tell us about your business and our talented virtual receptionists will have your calls covered in no time. We’ll craft a customized script to match your preferred language, policies, and procedures.
2
We Answer Your
Calls
Turn on coverage as needed. You’ll only pay for the time we actually spend chatting with your callers, making our services a fraction of the cost of a full-time, in-house receptionist.
3
We Get the Information to
Where It is Needed
Our virtual receptionists deliver quality customer experiences every time the phone rings. By meeting your customers where they are, we’ll delight and inspire with every conversation.
How Our Professional Answering Services Work
Our call center services are easier to set up than you might imagine. Our highly-trained professional receptionists will work with you to understand your organization’s precise needs, policies, and procedures. They’ll then help you craft a customized call script that reflects your preferred verbiage and tone used when speaking with callers. While you might expect call scripts to sound overly formal or clunky, the exact opposite is true; in many cases, callers have no idea they’re speaking with an answering service instead of your in-house employees.
After the initial set up, you’ll have the option to turn on coverage as you please. Maybe you’re looking for a business answering service that can qualify leads and forward on only the most promising of conversations to you directly. Perhaps you need coverage for nights and weekends and want to take over once you’re back in the office. Or maybe you’re just starting your business and need as much administrative support as you can get. Whatever your motivations for partnering with a professional answering service, know that your experience can be tailored to your precise specifications.
Because you only pay for the minutes we actually spend on the phone with callers, you’ll never be left with an unexpectedly high bill at the end of the month. Our transparent pricing structure empowers you to make informed decisions about how much coverage you’ll use in a given month. We know you’ve got to spend your money in the most economical fashion possible, which is why our services are a fraction of the cost of what it typically takes to employ an administrative team. Since every call is an opportunity to connect with the next big client or wow a new customer with their experience, you truly don’t get a second chance at a first impression.
Ready to give MAP Communications a try? We’re offering a seven day free trial of our live answering service. The process is designed to be a no pressure, zero obligation evaluation of our service, so there’s virtually no risk and a ton of reward. We know you’ll be delighted by our offerings.
24/7 Access to your Account Analytics
- Monitor call answering activity in real-time
- Track call volume by day and month
- Diagnostic detailed reporting
- Review and measure response times
- Enhance office accountability and productivity
- Evaluate call volume by department or profit center
Get In Touch With Us
We’ll answer any questions you have. If you’d like a quote, we can help with that too. Fill out the form below or call us today at 888-252-6555