Veterinary Answering Services and Answering and Virtual Receptionist Services

With more than 30 years of experience, the MAP Communications team is composed of caring receptionists – many of whom are animal lovers. Our veterinary answering service can help you provide the quality service your clients have come to expect.

Anyone who has ever loved an animal knows that they aren’t merely pets; they are members of your family. When pet owners are choosing a veterinarian, they want to know that their four-legged family members are being treated with the highest possible level of care. This is why vets hire employees that care for animals with the same level of attention that their owners would. Shouldn’t a veterinary call center also provide the same level of attention that your clients have come to expect from your in-office staff?

Image of a dog and a veterinarian who uses a veterinary answering service

Support Your Clients 24/7 with MAP’s Veterinary After Hours Answering Service

With veterinary answering services from MAP Communications, every call that comes into your office will be handled with the highest level of care and professionalism. We know how important your clients are to you, and how important their pets are to them. That is why our virtual receptionists are trained to handle the unique requirements of your veterinary office. From routine checkups to emergency situations and everything in between, MAP phone answering services can field calls 24/7. Based on urgency, we can either take a message so you can follow up, or forward calls to the right person in your office at the right time.

Our courteous call agents work around the clock to give your vet office a leg up on the competition. We know all too well that phone calls are often the first impression your practice makes on new patients. With our veterinary answering service at your disposal, you’re sure to get off on the right foot – or paw. Our talented receptionists handle each call with care, working tirelessly to ensure quality customer experiences with each ring of the phone. Building trust is essential in the veterinary field, which is why we pride ourselves on our ability to forge meaningful connections over the most mundane of calls.

Our highly-trained vet call center agents record all necessary pet & owner information and can answer specific questions about your veterinary office. With our live virtual receptionists (who are also animal lovers) handling every call, your office will have the time they need to give the care and attention to the patients in your office. Plus, we understand that veterinary encounters can be a stressful time for pet owners, so we make it a priority to handle each call with care and compassion.

Benefits of MAP Vet Call Center Services

Veterinary call center services can help increase client retention rates by improving the patient experience. Night and day, veterinary answering service workers will be available to chat with callers to get the information they need and even help schedule their pet’s next appointment. In situations that you define as urgent, our veterinary emergency answering service team can alert your on-call veterinary staff.

In extreme situations and odd hours, you might even be required to make house calls to assist patients. Our veterinarian after hours answering service can be customized to fit your practice’s policies and procedures.

equine veterinarian petting a horseFurthermore, we provide bilingual answering services for vets, which means you can connect with new customers who might have otherwise been tougher to assist. No, we aren’t yet fluent in dog, but we are masters of Spanish and English. Our goal is to provide superior customer care and patient, professional service no matter the reason for the call. It’s just one more way our veterinary answering services prove beneficial to your office.

At a fraction of the cost of other services, our highly-trained virtual receptionists can boost the administrative efforts of your existing receptionist staff. Allow your in-house team to focus more on the daily operations of your business and devote more of their attention to patients as they come in for appointments. With veterinary answering services on your side, you’ll never have to pause a conversation with a patient in-person to pick up the telephone.


  • Fast pick up times
  • 24/7 coverage
  • Competitive rates and a customized script just for you
  • The ability to transfer emergency situations to the on-call vet
  • Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance while also managing your veterinary practice.
  • A team of dedicated receptionists who are trained to meet the specific requirements of your vet office

MAP is 100% based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls and provide care for your callers. We deliver a veterinary answering service that focuses on your clients and their furry companions by professionally handling every single call.

A Custom Approach to Customer Service

MAP’s veterinary call center can be tailored to the unique needs of your office. Take advantage of our 24/7 availability and have patients schedule appointments whenever they get a chance to pick up the phone. A virtual receptionist can learn the details, policies, and procedures of your practice and provide seamless support for callers. In many cases, callers never even realize they’re speaking with a third-party answering service for veterinary. By ensuring there’s a kind voice at the end of the line, you make caring for pets a breeze.

We never take a one size fits all approach to the customer experience. Instead, we learn the ins and outs of your business and develop customized call scripts for every occasion. No matter why someone might be calling, our team of talented employees can rise to the occasion. Whether you prefer to use MAP as backup to your in-house administrative team or want us to handle every inbound call that comes through, trust our virtual veterinary receptionists to deliver empathetic support every time. Each call is an opportunity to win someone over and support them in their hour of need. That’s not a duty we take lightly.

Prompt, professional service can go a long way to help you stand out from the competition. When people call and find they’ve been sent to voicemail, they’ll often simply hang up and dial the next option in a long list of local veterinarians. With MAP’s veterinary answering service at your disposal, you’ll guarantee friendly support every time the phone rings. That kind of dependability goes a long way in the eyes of pet lovers everywhere. Don’t be surprised if you see an uptick in the positive reviews you receive after partnering with MAP!

Our Veterinarian Call Center Services are Always Available for You – 24/7/365

No matter your specialty, MAP Communications is here to help you support the animals you care for. Our veterinary telephone answering service can help your team reach new patients and support current ones. If you’re eager to provide the very best experiences to your clients and their furry friends, MAP Communications is the solution.

We’re currently offering a free week-long trial for new clients hoping to learn more about our veterinary call center. For seven days, your practice will experience all the perks of a partnership with MAP Communications. Once the trial is over, we’re confident you’ll want to make more permanent arrangements.

Begin your free trial today – with zero obligation required, why not see how a virtual veterinary receptionist can help your business? Click here to sign up and our team will reach out to customize your MAP Communications experience.

Here are a few articles if you’d like to read more about our call answering service for veterinarians and how we can help your veterinary office:

The Importance of a Professional and Friendly Telephone Staff

Make the Most of Your Staff’s Time with an Answering Service

Creative Ways to Say Thank You to Your Customers