Veterinary Answering Service

With over 25 years of experience, our team has many caring receptionists who are animal lovers that enjoy providing veterinary answering service for your clients and their pets.

Anyone who has ever loved an animal knows that they aren’t merely pets; they are members of your family. When pet owners are choosing a veterinarian, they want to know that their four-legged family members are being treated with the highest possible level of care. This is why vets hire employees that care for animals with the same level of attention that their owners would. Shouldn’t a veterinary answering service also provide the same level of attention that your clients have come to expect from your in-office staff?

Image of a dog and a veterinarian who uses a veterinary answering service

With answering service for veterinarians from MAP Communications, every call that comes into your office will be handled with the highest level of care and professionalism. We know how important your clients are to you, and how important their pets are to them. That is why our virtual receptionists are trained to handle the unique requirements of your veterinary office. From routine checkups to emergency situations and everything in between, MAP phone answering services can field calls 24/7. Based on urgency, we can either take a message so you can follow up, or forward calls to the right person in your office at the right time.

With courteous call agents standing by around the clock, your vet office will have a real leg up on the competition. Phone calls are often the first introduction that someone has to your business, and with veterinary answering service from MAP, you can be sure to get off on the right foot, (or paw).

Our highly-trained vet call center agents record all necessary pet & owner information and can answer specific questions about your veterinary office. With our live virtual receptionists (who are also animal lovers) handling every call, your office will have the time they need to give the care and attention to the patients in your office. Plus, we understand that veterinary encounters can be a stressful time for pet owners, so we make it a priority to handle each call with care and compassion.

Benefits of MAP Vet Call Center Services

Veterinarian call center services can help increase client retention rates by improving the patient experience. Night and day, veterinary call center workers will be available to chat with callers to get the the information they need and even help schedule their pet’s next appointment. In situations that you define as urgent, our veterinary emergency answering service team can alert your on-call veterinary staff.

In extreme situations and odd hours, you might even be required to make house calls to assist patients. Our veterinary after hours answering service can be customized to fit your practice’s policies and procedures.

equine veterinarian petting a horseFurthermore, we provide bilingual answering services for vets, which means you can connect with new customers who might have otherwise be tougher to assist. No, we aren’t yet fluent in dog, but we are masters of Spanish and English. Our goal is to provide superior customer care and patient, professional service no matter the reason for the call. It’s just one more way our veterinary answering services prove beneficial to your office.

At a fraction of the cost of other services, our highly-trained virtual receptionists can boost the administrative efforts of your existing receptionist staff. Allow your in-house team to focus more on the daily operations of your business and devote more of their attention to patients as they come in for appointments. With veterinary answering services on your side, you’ll never have to pause a conversation with a patient in-person to pick up the telephone.

Here’s what you can expect from MAP Communications veterinarian answering service:

  • Fast pick up times
  • 24/7 coverage
  • Competitive rates and a customized script just for you
  • The ability to transfer emergency situations to the on-call vet
  • Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance while also managing your veterinary practice.
  • A team of dedicated receptionists who are trained to meet the specific requirements of your vet office

MAP is 100% based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls and provide care for your callers. We deliver a veterinary answering service that focuses on your clients and their furry companions by professionally handling every single call.

Our Veterinarian Call Center Services are Always Available for You – 24/7/365

Whether you are involved with equine medicine, have another animal specialty focus, or care for any type of creature that crawls, hops, flies or trots through your door, we are here to help you care for them. If you want to provide the highest-quality service to your clients and their fluffy family members, then give MAP Communications a call today!

We even offer a free seven day trial for new clients interested in our veterinary call center services. For one week, you’ll be treated to all the perks of a partnership with MAP Communications. After the trial period ends, we know you’ll be eager to make the arrangement permanent.

Get started with your free trial right now. With no ongoing obligation required, why not see how a vet call center could help boost your business? Click here to sign up and one of our friendly representatives will be in touch shortly to customize the experience to fit your organization.

Here are a few articles if you’d like to read more about our call answering service for veterinarians and how we can help your veterinary office:

The Importance of a Professional and Friendly Telephone Staff

Make the Most of Your Staff’s Time with an Answering Service

Creative Ways to Say Thank You to Your Customers