Veterinary Answering Service

With over 25 years of experience, our team has many caring agents who are animal lovers that enjoy providing veterinary answering service for your clients and their pets.

Anyone who has ever loved an animal knows that they aren’t merely pets; they are members of your family. When pet owners are choosing a veterinarian, they want to know that their four-legged family members are being treated with the highest possible level of care. This is why vets hire employees that care for animals with the same level of attention that their owners would. Shouldn’t a veterinary answering service also provide the same level of attention that your clients have come to expect from your in-office staff?

Image of a dog and a veterinarian who uses a veterinary answering service

With answering service for veterinarians from MAP Communications, every call that comes into your office will be handled with the highest level of care and professionalism. We know how important your clients are to you, and how important their pets are to them. That is why our virtual receptionists are trained to handle the unique requirements of your veterinary office. From routine checkups to emergency situations and everything in between, MAP can field calls 24/7. Based on urgency, we can either take a message so you can follow up, or forward calls to the right person in your office at the right time.

With courteous call agents standing by around the clock, your vet office will have a real leg up on the competition. Phone calls are often the first introduction that someone has to your business, and with veterinary answering service from MAP, you can be sure to get off on the right foot, (or paw).

Our highly-trained agents record all necessary pet & owner information and can answer specific questions about your veterinary office. With our live virtual receptionists (who are also animal lovers) handling every call, your office will have the time they need to give the care and attention to the patients in your office. Plus, we understand that veterinary encounters can be a stressful time for pet owners, so we make it a priority to handle each call with care and compassion.

Here’s what you can expect from MAP Communications veterinarian answering service:

  • Fast pick up times
  • 24/7 coverage
  • Competitive rates and a customized script just for you
  • The ability to transfer emergency situations to the on-call vet
  • Full access to call management and tracking tools that enable you to regularly monitor and evaluate our performance while also managing your veterinary practice.
  • A team of dedicated agents who are trained to meet the specific needs of your vet office.

MAP is 100% based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls and provide care for your callers. We deliver a veterinary answering service that focuses on your clients and their furry companions by professionally handling every single call. If you want to provide the highest-quality service to your clients and their fluffy family members, then give MAP Communications a call today!

Here are a few articles if you’d like to read more about our call answering service for veterinarians and how we can help your veterinary office:

The Importance of a Professional and Friendly Telephone Staff

Make the Most of Your Staff’s Time with an Answering Service

Creative Ways to Say Thank You to Your Customers