Blog

How a Call Center Helps with High Call Volume During the Holidays

There are few times of year more joyous – or more bustling – than the winter holidays. For business owners, the sound of a ringing telephone during this time of year can be cause for celebration. After all, there’s no better sign of a thriving business than a phone ringing off the hook. The thrill… Read more »

What Ron Swanson Can Teach You about Business Customer Service

There are few television characters more iconic or as universally beloved as Parks and Recreation’s Ron Swanson. Played to perfection by comedian Nick Offerman, the character has become synonymous with modern masculinity and public servitude. He’s relatable because of his no nonsense approach to life. Applying Ron Swanson’s philosophies to customer service makes more sense… Read more »

How Do Language Barriers Affect Client Communication?

Communication is the key to every successful relationship. Marriages, friendships, and professional relationships alike all depend on the successful communication of wants and needs. Too often, though, communication grinds to a halt because of language barriers. As our country grows more and more diverse, business owners are working to overcome customer service language barriers. Here… Read more »

How Property Managers Benefit From Call Center Services

When you work in the property management field, you’ve got to be ready for anything. From midnight maintenance emergencies to disputes between neighbors, property management staff are often the first people tenants call when they have problems. While employees handle the concerns of existing tenants, they’re also often fielding inquiries from prospective renters interested in… Read more »

Business Owners’ Guide to Success for Small Business Saturday 2020

Nestled between the hustle and bustle of Black Friday and the online frenzy that is Cyber Monday, Small Business Saturday is a relatively new – but no less exciting – shopping event. Celebrated for the first time in 2010, the day helps attract business to small and locally-owned companies. It’s an excellent annual reminder that… Read more »

Time Management Tips

5 Best Time Management Tips for Business Owners [Infographic]

There’s a lot of pride that comes with business ownership. There’s nothing quite like putting a smile on the face of your customers and feeling satisfied by a job well done. With that pride, though, comes serious responsibility. Business owners are often overwhelmed by the sheer amount of daily tasks that must be completed to… Read more »

How to Improve Customer Experiences with Call Answering Services

Delivering excellent customer service is incredibly important. It’s true across industries: the better the customer experience, the more repeat customers and positive reviews. Increased customer loyalty, word-of-mouth marketing, and overall improved customer satisfaction can do wonders for a business. The very best customer experience strategy prioritizes a customer-centric mindset. Every interaction a customer has with… Read more »

5 Ways to Grow Your Medical Practice [Infographic]

Medical professionals are experts in their field of healthcare, but when it comes to running a business, many are self-taught. If you’re eager to grow your practice but aren’t sure where to begin, we can help you! Try these strategies on for size to help your doctors office or medical practice today! Share this Image… Read more »

4 Ways a Live Receptionist Service Increases Your Productivity

Do you hear that? It’s your phone ringing – again. It rings during your morning meeting with clients. It rings during your lunch hour as you try to catch up on emails. It rings as you’re heading out the door for dinner with your family. Regardless of who is on the other end of the… Read more »

Ways to Improve Your Active Listening Skills With Customers

Customers across industries all want the same thing: to feel valued and understood. While meeting these expectations may seem simple, the reality is often far different. As humans, we often jump to conclusions in conversations, taking shortcuts to problem solve while failing to be fully present with our conversation partners. This is especially true if… Read more »