Blog

How Answering Services Help Real Estate Agents Close More Deals

Busy real estate agents know that time is money. Successful professionals are constantly searching for ways to balance showings, closing sales, paperwork and networking. If there were a way to squeeze more than 24 hours into a day, real estate agents would be the first to know! While we can’t promise more hours in a… Read more »

How Long are Customers Willing to Wait? [Infographic]

One minute. That’s how long a majority of customers are willing to wait on hold. While phone wait times are often seen as a necessary evil, they’re worthy of a second look. Understanding customer expectations can help business owners develop strategies to combat frustration and build loyalty. In the time it takes you to finish… Read more »

How to Do Your Customer Service Audit

Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, customer service complacency can occur. While focusing on meeting their quarterly financial objectives, developing new projects and services and coming up with marketing strategies to bring in more leads, they may actually lose… Read more »

How Your Dental Practice Can Benefit from an Answering Service

The front desk of most dental practices is a busy place. Phones ring off the hook with incoming calls from existing patients, new inquiries, and all other types of questions. Ignoring these calls isn’t an option – fail to pick up and you could miss out on valuable new business or the opportunity to provide… Read more »

Five Reasons Why Small Business Owners Love Their Answering Service

Providing high-quality customer service over the phone isn’t as easy as it looks. Many small business owners underestimate the impact the customer experience has on their bottom line. While the duties of the average customer service agent aren’t exactly glamorous, the work they do is vital to the survival and growth of the company. Charismatic,… Read more »

Customer Service

How Much Do Answering Services Cost? [Infographic]

Interested in using an answering service? As with most purchase decisions, you should be aware of the associated costs when shopping for the right fit. We have done a deep dive into the industry by comparing prices from 18 different U.S.-based providers to create a thorough guide to answering service pricing. This infographic hits on… Read more »

Customer Wait Time: Six Strategies to Manage Waiting Customers

We’re living in the golden age of instant gratification. With the click of a few smartphone buttons, we can order takeout, apply for a job, or book a vacation to Tahiti. There’s no denying it: technology has forever transformed our expectations of businesses. We expect instant customer service, and when we don’t get it, we’re… Read more »

How Much Does Poor Customer Service Cost Your Business? [Infographic]

“It takes months to find a customer…seconds to lose one.” – Vince Lombardi It’s human nature to remember negative experiences more vividly than positive ones. Unfortunately, companies lose billions of dollars each year because of negative customer service interactions. Here is how poor customer service impacts businesses…and what to do about it!

Five Ways a Virtual Receptionist Frees Up Your Schedule

There are a million different tools to help support your office in its daily operations. From the noble office supply to the specialty software required to run your business, you’ve got no shortage of great options to boost the efforts of your team. The best addition of all? A virtual receptionist service. These administrative professionals… Read more »

Designing the Four Dimensions of Valuable Customer Experiences

The internet has changed the way we do business. No matter your industry, the advent of digital technology has likely transformed the way you interact with consumers. It’s also changed the number of choices shoppers have at their disposal. The average consumer is far savvier and selective than they were even ten years ago. This… Read more »