Answering Service for Hospitals

We look forward to working with you to create the ideal HIPAA compliant hospital answering service plan. No matter the scope of your requirements, we’ll customize a live support solution just for you.

Image of staff in a medical center that uses a hospital answering service

Whether you are looking for something as simple as after-hours answering coverage for a specific department or a comprehensive call center solution for your entire hospital, we have the experience and expertise necessary to help you implement an impactful live answering and messaging plan that will help your facility thrive.

Hospitals are one of the most complex and important areas of our society. From long-term care and research, to the ER and more, hospitals are the backbone of our overall healthcare system. As doctors and nurses strive to give us the best treatment possible, someone has to keep their hand on the pulse of the hospital itself. With so many employees, patients, and systems to handle, it can be difficult for hospital staff to manage competing priorities. For this reason, MAP has created HIPAA compliant live hospital answering service and call center solutions designed specifically for those who protect our health and well-being.

Image of four members of a medical team that use MAP Communications answering service for hospitalsBy partnering with MAP Communications, hospitals will no longer have to manage phone calls along with other day to day tasks. Imagine the weight that is lifted off of hospital staff when they know each call is professionally handled by the professional call agents at MAP Communications. It’s like having a trained team of receptionists at your service 24 hours a day, 7 days a week. With so many patients, departments, and other variables to handle, call answering with MAP can make a huge difference for any hospital.

Calls come in to hospitals for a number of different reasons. Many are looking to check up on loved ones, others are in need of care themselves, and some are from vendors who support the hospital’s operations. A call could be as simple as a request for directions to the hospital or as serious as a medical emergency. With MAP, we can route time-sensitive important calls directly to hospital personnel and handle smaller issues with a team of highly trained call agents. Perhaps one of the most important benefits of partnering with MAP for call answering service for hospitals is the time that is given back to internal staff. Doctors will be able to focus on treatment without being bothered by unnecessary phone calls, and front desk staff can focus on individuals in person. From the highest on the chain of command all the way down, the entire staff can be more efficient when customized call answering services for hospitals are implemented.

Here’s what you can expect from MAP Communications hospital answering service:

  • A team of highly-trained, professional agents who are able to put callers at ease and get them the assistance they need.
  • Greatly increased availability for staff to give care to patients.
  • A dedicated team who understands the ins and outs of hospital structure and operations.
  • Full access to our call management systems and tracking tools to measure our effectiveness and customer satisfaction.
  • 24/7 call answering – so phone calls are never mishandled or unanswered.
  • And of course, 100% HIPAA compliance across all of our hospital call center solutions, staff and tools.

MAP is based in the U.S. and is available 24 hours a day / 7 days a week to help answer any phone calls for your hospital. We want to make sure that there is never an unanswered call at any hospital facility so that operations run as smoothly as possible and patients get the best care available. Contact us today about our fully customizable answering service and call center solutions for hospitals.

Here are a few articles if you’d like to read more about our hospital answering service:

Why You Need a Live Answering Service

How A Call Overflow Answering Service Can Help Your Medical Practice

Outsourced Call Answering for Medical and ER