Home Health and Hospice Answering Service

Hospice answering service for home health professionals and their patients

Image of a home health specialist with their patient who uses a hospice answering service

Hospice centers and hospice care providers are faced regularly with the difficult but rewarding task of helping individuals manage pain, offering emotional support, and creating as comfortable an environment as possible. With the weighty responsibilities these care providers already shoulder, it is a shame that other routine aspects of the job, such as call answering, can often add stresses to the workplace.

Do you often find you are getting bogged down by returning phone calls? Do you ever feel like you can’t get away from the phone long enough to help your patients as much as they deserve? Perhaps a call center is something you have considered as a remedy, but finding the right one can be challenging. Call centers often come across as uninvolved, disconnected from the needs of the client, and unconcerned with the success of the businesses for which they answer. Seeing as this is often the sad reality, it is difficult to consider a call answering service as a good option for hospice. You want your callers to be met with warm, friendly voices and helpful guidance. The person they speak with on the phone will be a direct reflection of your service, so you need to feel confident the hospice answering service is representing you in the best way possible.

Here’s the good news: Our goal at MAP Communications is just that. We want to remove the burden of call answering so that you can focus on what is most important, and our sole objective is giving your callers the ultimate customer service experience.

Our hospice answering service is teamed by highly motivated professionals who are driven by end of the month incentives to consistently provide top of the line service. Rather than missing calls, wading through message after message and constantly being tied to your phone lines, let MAP take over. We tailor our entire hospice answering service to your individual needs so that clients receive a personalized and helpful call experience. We want to be proficient enough in the workings of your hospice center that the clients never even realize they have spoken to an answering service. To help you monitor our effectiveness, you will have access to call management tools and other advanced ways of tracking data so that you can fairly evaluate how well we are doing.

Call answering for hospice centers is an innovative and highly efficient way to maximize your time so that you can focus on your patients. However, some call centers far too often greet callers with cold, generic, to-the-point conversations that leave the callers uncared for and unsatisfied. At MAP, we understand the sensitivity and care it takes to treat your callers with the respect they deserve. Leave the call answering to us so that you can spend more time with your patients, and you’ll never need to worry about being stuck to the phone lines again.

Contact us today to learn more about our medical answering services or to get started with your free trial.