About Map:
Picking up for
you since 1990
Map Communications is a 100% employee-owned team of receptionists and call-handling pros. We deliver 24/7 answering services that sound like your brand—because they’re built around your business, not someone else’s script.
Who we are
Since 1990, Map Communications has been answering calls—and raising standards. Based in Chesapeake, Virginia, we specialize in custom phone answering and virtual receptionist services. Our mission is simple: deliver customer service worth answering for. With a nationwide reach and a team fully invested in your success, we’re proud to be the voice behind thousands of businesses every day.
Proprietary technology that supports, not complicates
At Map, technology isn’t there to replace the human touch—it’s there to make it stronger. That’s why we built ECHO, our proprietary call-handling platform, after finding that off-the-shelf solutions just didn’t meet the real needs of our clients.
ECHO keeps conversations smooth, informed, and brand-aligned. With real-time information at their fingertips, our agents can schedule appointments, access customer details, and update your systems without missing a beat. On your side, client dashboards deliver live reporting and actionable insights—so you’re always in the loop, without having to ask.
Because it’s cloud-based and constantly evolving, ECHO scales with you—seamlessly, securely, and ready for what’s next.
Security Certifications
Protecting your data isn’t a checkbox—it’s what we’re built on.
We go beyond industry standards because “good enough” just isn’t good enough. From financial data to sensitive health info, our safeguards hold up under pressure. And we’ve got the third-party certifications to prove it.
Handling payment data demands more than a lock and a firewall. We meet the strict standards set by the Payment Card Industry to keep every card detail secure, from the first entry to final storage.
The most comprehensive certification in the business. Built for high-risk data and strict oversight, HITRUST is a gold star in information protection. One we wear proudly—and carefully.
An industry standard for protecting data over time—not just once. It covers security, availability, integrity, confidentiality, and privacy. It’s the difference between passing the test and acing the class.