The First HITRUST Certified Answering Service
Give Your Receptionist a Hand with Higher Call Volumes You already have a highly competent receptionist you adore, who handles your incoming calls with grace and ease, greeting every caller with a smile and quickly answering questions or directing calls where they need to go. That means the only time you might need an answering… Read more »
Inbound Medical Call Center and Support For ER Emergency rooms earned their name for a reason: both medical and support staff deal with truly urgent and frequently sudden medical issues day and night. Even non-emergency medical offices and departments often have time-sensitive issues to deal with, from the provision of care to the maintenance of… Read more »
Help Desk Service Solutions From Call Centers We all get by with a little help from our friends, and your business is no different. Sometimes there are extra administrative tasks that need taken care of, and you just don’t have the time or the resources to do it all yourself but can’t justify hiring another… Read more »
Inbound Answering and Virtual Receptionist Services for Power and Utility Companies As consumers are given more options for power and other utility providers, from competing companies cropping up due to deregulation to solar panels and other “off the grid” options, customer service, accessibility, and reliability are ever-more important features for power and utility providers. Remaining competitive… Read more »
Call Center Service for Travel Agencies and Tourism Industries Seasonal and weekly changes in call volume, weather-based spikes in your customer service demands, time-zone differences between your primary place of business and many of your clients—the problems that travel and tourism industry operators face when it comes to providing effective over-the-phone customer service are extensive…. Read more »
Discover How a Answering and Virtual Receptionist Services can Streamline Workflow Running a business requires having your fingers in a lot of different pies. Chances are one of those pies is managing your customers’ phone calls regarding basic information, order taking, scheduling appointments, and a variety of other queries. For any company and its employees,… Read more »
Improving Sales Conversions with Order Taking Companies Your company no doubt leads the charge when it comes to rolling out your products and services, but you don’t have to face the essential tasks of closing leads and improving sales conversion rates all on your own. Not when you can partner with a call center company… Read more »
Answering Service Solutions for Disaster Recovery: Is Your Business Worth Saving? You probably think your business is pretty important. In the event of a disaster that made it impossible for you to work or communicate on-site, you’d want to keep going any way you could. If you think your business is worth saving no matter… Read more »
Spanish Call Answering Services: Why Your Business Needs It It might not come as a surprise that Spanish is the second most spoken language in the United States. What might be more surprising is that with close to forty-million Spanish speakers in both Hispanic and non-Hispanic families, the US is now home to the fifth-largest… Read more »
How Your Healthcare Office can Benefit from a Live Answering Service Everyone loves to talk about the rising cost of healthcare patients have been experiencing, but people working in the healthcare industry know that costs are mounting on the supply-side, too. Running a medical or healthcare office includes a host of expenses that have little… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.