Live Virtual Receptionist Services

A virtual receptionist receives inbound calls, answers caller questions, provides administrative support, and forwards conversations onto the right department. These professionals wear a lot of hats; from Tier 1 tech support to HIPAA-compliant appointment scheduling, virtual receptionists make a positive first impression with every ring of the telephone.

Quality virtual receptionists serve as the voice of your business. In many cases, callers never realize they’re speaking with a third-party organization. Instead, virtual receptionists act as an extension of your team, providing quality customer experiences that are seamlessly integrated into your sales funnel.

When you decide to partner with MAP Communications, you’ll be privy to all the benefits of a 24/7 virtual receptionist. Pricing depends greatly upon how much you plan to use our services. You only pay for the time we actively spend on the phone chatting with customers.

Yes! Our flexible plans are completely customizable. Whether you need coverage every night after you head home from the office or just during a particularly busy season at work, our virtual receptionists are ready to leap into action whenever you need us.

Our live phone answering services ensure that every single call is quickly and professionally answered by a real person. This commitment helps maintain high levels of quality customer experiences. If your organization is simply too busy to answer every inbound call, count on MAP professionals to stem the tide.

We’re passionate about helping you maintain a healthy work/life balance. If your team is unavailable, we’ll work to address caller questions and concerns while taking detailed messages and assuring callers that you’ll get back to them as soon as you can.

We’re a U.S.-based answering service with headquarters in Chesapeake, Virginia. While our receptionists are located throughout the country, they’re all stateside. There’s no need to bounce callers to centers around the world – when you trust MAP with your inbound calls, count on them to be handled here in the United States.

Transform your customer experience by providing bilingual support for callers 24/7. No matter your industry, our virtual receptionists provide stellar first impressions and deliver consistent, high-quality calls that leave customers satisfied, every time. Whether you’re looking to save money on staffing, extend your availability, or minimize distractions, MAP Communications is the solution.

Customized call scripts help ensure that every call is handled the way you would if you had the time. Our virtual receptionists aim to match your organization’s preferred language, policies, and procedures. While you might expect scripted conversations to feel forced, customized scripts provide the framework receptionists use to connect with each caller individually.