The First HITRUST Certified Answering Service
Businesses of all shapes and sizes use call center services to help them operate more efficiently and improve communication processes. With a third party call center partner on your side, your company can optimize the customer experience, boost existing workflows, enhance productivity, and much more. Here’s how: Share this Image On Your Site </p><br… Read more »
The first communication you share with a new client can set the tone for your entire professional relationship. People turn to law offices during some of the most stressful, confusing times of their lives. By catering to client needs and making them feel at ease, attorneys and their teams can foster the safe space that’s… Read more »
For many business owners, it seems there aren’t enough hours in the day. They are often challenged to find the time to get everything on their to-do list accomplished before it’s time to head home for the night. When you’re spinning plates and donning multiple hats, it’s easy to feel overwhelmed by it all. Thankfully,… Read more »
Administrative workers have changed titles a lot through the years. From front desk executive to receptionist, information clerk to office assistant, there’s no shortage of vocational descriptions worthy of these professionals. The roles of administrative workers change constantly, evolving to fit the duties thrust upon them. In the digital era, it’s no surprise that many… Read more »
“Before anything else, preparation is the key to success.” – Alexander Graham Bell When things feel out of control, relying on a backup plan can bring serious relief and peace of mind. Creating a business continuity plan, or BCP, can help. It helps to think of your plans as a form of insurance – they… Read more »
When it comes to investing in your business, there is no shortage of viable strategies. Simple steps, like supplying the break room with coffee for your team, can bolster employee motivation and foster a healthier work environment. For truly transformational investments in your organization, though, it helps to think a little bigger. Whether you’re a… Read more »
Real estate agents are among the busiest professionals on the planet. From updating listings and compiling contracts to organizing open houses and beyond, there’s never a dull moment in the life of a realtor. Because they stay so busy, real estate agents are often tricky to get a hold of – especially by telephone. Agents… Read more »
When you watch an episode of The Office, you’re not typically settling in for a lesson on customer service. In fact, The Office could often be used as a primer on how not to treat your clients. While Dunder Mifflin holds a place in many of our hearts, the company is hardly a model for… Read more »
The importance of meeting customers where they are cannot be understated. In fact, the idea is one of the cornerstones of quality customer service. The customer service world has transitioned to a 24/7, always online model for this precise reason. While hardly revolutionary, the concept is critical to businesses of all sizes and industries. The… Read more »
Keeping a business profitable takes a lot of hard work. When customer service is a top priority, it’s often difficult to balance all of the other duties that come with your daily operations. You might not have enough staff or the right tools to meet demands, leaving a gap between the type of service you’d… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.