Movies can tell us a lot about our collective values. You don’t have to look far to find relatable, inspiring scenes that apply to each of our daily lives. Indeed, there are many lessons to be learned from film – there are even customer service quotes to help guide us through challenging moments in the workplace. Whether you’re an experienced manager with years of customer support or a new entrepreneur just beginning to learn about customer service best practices, these quotes can delight and inspire.
Here are our favorite customer service quotes in movies:
“Just because something works doesn’t mean it can’t be improved.” – Shuri, Black Panther (2018)
T’Challa’s little sister is one of the smartest people in the Marvel cinematic universe. She’s constantly inventing new gadgets and innovating in exciting, unexpected ways. This quote is emblematic of the way Shuri sees the world: as a sandbox of opportunities to rethink the old ways of doing things.
While Black Panther isn’t necessarily known to be a customer service movie, it’s possible to adopt Shuri’s attitude when looking at your company’s customer experience. Having a critical mindset when speaking to customers allows you to constantly analyze your process and look for opportunities to improve. Do this by looking at metrics like how long each call lasts, the scripts you’re working from, and how often you’re closing deals. By always working to improve, you can ensure the best possible outcome for your customers.
“Best way to sell something: don’t sell anything. Earn awareness, respect and trust of those who might buy.” – Jordan Belfort, Wolf of Wall Street (2013)
The Wolf of Wall Street is a black comedy that celebrates the business world as much as it skewers it. Because it’s based on a true story, though, there are nuggets of wisdom to be mined from the darkness. Customer service quotes don’t come more accurate than this, after all. Earning customer respect and trust is crucial to any business. No matter what you’re selling, you’ll fail if you haven’t forged a true connection with your customers.
Anyone who has ever dealt with a pushy salesperson knows this to be true. Rather than seeing customers as potential money makers, it helps to take a more empathetic approach. Take genuine interest in the reason for a customer’s visit or call. By earning their trust, you’ll be more likely to land a sale. That’s why business customer service quotes like this one ring so true!
“What we’ve got here is a failure to communicate.” – Captain, Cool Hand Luke (1967)
While you might not think to look to films like Cool Hand Luke for good customer service movie clips, the scene is evidence that great advice can be found almost anywhere. Many of the most common customer service pitfalls lie in a failure to communicate. While this particular customer service quote comes from a scene involving a prison warden and an inmate, the dynamic will ring true for anyone who has ever struggled to get their point across to a customer.
Everything we do as entrepreneurs should stem from customer needs. When those needs are confused or misunderstood, customer service efforts will flounder.
Communication is a two way street. If you’re not actively working to get customers on the same page as your team, you may see them opt to work with your competitors instead.
“Pay no attention to the man behind the curtain.” – The Wizard, The Wizard of Oz (1939)
Sometimes, cinema’s greatest lessons lie in what not to do in business. When Dorothy and her friends first meet the titular Wizard of Oz, they’re shocked by his bizarre floating face and bombastic pyrotechnics. He delivers this line – and one of the most instantly iconic customer service sayings in film history – to the instant disappointment of Dorothy and company. The interaction is ultimately a hollow, unsatisfactory one; the crew leaves to try and solve their own problems. When they return later in the film, Dorothy and friends discover the Wizard is not as he seems. Had he led with honesty, the Wizard might have saved everyone a lot of time and energy.
Authenticity is everything in the world of customer service. As we learn watching this Hollywood classic, smoke and mirrors will do nothing but alienate your customers. If there’s nothing substantive behind the fireworks, clients will leave unsatisfied. Keep this customer service film in mind the next time you’re introducing a new strategy to win over new clientele.
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Inspired by these customer service quotes? You’re probably eager to enhance your existing customer experience. MAP Communications has everything you need to deliver on customer expectations. For more than 30 years, we’ve covered the phone lines around the clock, answering questions, delighting callers, and professionally representing businesses like yours with great customer experiences. Want to see those perks first hand? Click here to sign up for a free week trial of our live answering service. There’s no pressure to continue service after the trial ends, giving you a truly obligation-free experience.
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