Blog

What to Look For in A Property Management Answering Service

The to-do list of a property manager is never ending. From apartment tours to collecting rent to unit maintenance to vendor management, the work is never truly done. Given how busy the average property management team tends to be, it’s no surprise that these professionals often struggle to maintain a healthy balance between work and… Read more »

How Businesses Can Ensure Employees Stay Motivated When Working Remote

The spread of COVID-19 has forced a lot of businesses to adapt on the turn of a dime. Practically overnight, companies of all sizes have had to ask employees to work remotely. While a quarter of the workforce in the United States already works from home at least part-time, the shift has caused both managers… Read more »

Why Right Now is the Perfect Time to Use a Virtual Receptionist

Great customer service, professionalism, and productivity never goes out of style. During times of uncertainty, though, these things become even more important than usual. With the spread of COVID-19 upending virtually every facet of modern life, your customers and staff will be eager to maintain any kind of normalcy possible. Unfortunately, though, social distancing measures… Read more »

How to Ensure Your Customer Service Doesn’t Suffer During Social Distancing

There is a lot of uncertainty in the world right now. As the spread of COVID-19 grows each day, more and more Americans are practicing social distancing. Stay at home orders from local governments have mandated the closure of many non-essential businesses. Retailers, restaurants, and service providers everywhere are feeling the pinch. While it’s easy… Read more »

How Gyms and Personal Trainers Benefit from a Virtual Receptionist Service

The way Americans exercise, train and stay fit is changing. Digital tracking devices monitor the number of steps we take in a day, fitness streaming programs allow viewers to exercise from their living rooms, and online training programs make it easier than ever to get in shape. While gyms and personal trainers maintain a steady… Read more »

Slam Dunk Business Tips for Keeping Your Team Productive

Teamwork can be incredibly satisfying. When you’re in the zone, there’s nothing quite like relying on your colleagues for their contributions. Whether you’re working on a big project, up against a major deadline, or close to nailing a long-time goal, there’s a rush that comes with doing your part for a greater good. When teamwork… Read more »

Underrated Business Strategies to Test Your Luck With in 2020

If you always do what you’ve always done, you’ll always get what you’ve always got.  It reads more like a fortune cookie than business advice, but this aphorism rings truer than most in 2020. In a crowded market, it’s not enough to just provide services and goods to customers – you’ve got to stand out… Read more »

How Answering Services Help Real Estate Agents Close More Deals

Busy real estate agents know that time is money. Successful professionals are constantly searching for ways to balance showings, closing sales, paperwork and networking. If there were a way to squeeze more than 24 hours into a day, real estate agents would be the first to know! While we can’t promise more hours in a… Read more »

How Long are Customers Willing to Wait? [Infographic]

One minute. That’s how long a majority of customers are willing to wait on hold. While phone wait times are often seen as a necessary evil, they’re worthy of a second look. Understanding customer expectations can help business owners develop strategies to combat frustration and build loyalty. In the time it takes you to finish… Read more »

How to Do Your Customer Service Audit

Customer service drives your business forward and therefore should be given priority in your overall operations. However, when companies are performing well, customer service complacency can occur. While focusing on meeting their quarterly financial objectives, developing new projects and services and coming up with marketing strategies to bring in more leads, they may actually lose… Read more »