Boston Answering Service

MAP Communications: Live Boston Answering Service for your Massachusetts Business

For more than 25 years, business owners in Boston have chosen MAP Communications as their live, effective and affordable call center solution. Combine our experience in your industry with our proprietary call handling platform and what you get is a Boston answering service that can be uniquely tailored to meet the requirements of any company: from small businesses to government, and everything in between.

Image of the city of Boston in Massachusetts Still not sure if your Boston based business could benefit from our industry leading phone answering services? That’s okay! We offer a FREE one-week trial so you can experience the same positive impact our clients report after their first seven days of handing over their phones to our experienced agents. Maybe you’re nervous about the weight of setting up new processes. We’ve got you covered there, too. Our onboarding team is trained to carefully walk you through the setup process so your experience will be as painless as possible. Plus, we’ll also help you create a customized script to specifically take care of your callers. With personalized customer care and an entire week of service, your only regret when choosing MAP Communications Boston Answering Service will be that you didn’t get started sooner.

Some Of The Industries MAP Boston Answering Service Works With

“I have been in business for over thirty years and have relied on answering services for the entire time. Since I have been a client of MAP Communications for the past few years, I have gotten nothing but compliments about the prompt and efficient service my customers have received from MAP. Our thanks to you and your staff.”

Ed C., Business Owner

Considering Moving Your Business to Boston, MA? Here are a few things you should know about Beantown…

Doing Business in Boston, MA: Population and Market Size

Image of a statue in Boston Common in Boston, MABoston has the highest population of any city in the Commonwealth of Massachusetts and also happens to be the state’s capital. This city spans 48 square miles and was estimated in 2015 to have a population of 667,137. This not only makes the city a rich marketplace to do business, but also makes it the largest city in all of New England and the 23rd largest in terms of population in the entire US.

When you take into consideration the surrounding Metropolitan Statistical Area (MSA), a 2014 census estimated that the Greater Boston area represents 4.7 million people, making it the tenth-largest MSA in the country. When you also take into account the wider community region that commutes for work, this Combined Statistical Area (CSA) becomes the sixth largest of its kind in the US. For prospective business owners, this translates into being one of the top 10 largest markets to set up business in the country.

Top 10 Things to Do in Boston

Whether you are considering moving your business to Boston or you are already well established here, you’ll want to experience a bit of what makes the city one of the country’s most thrilling places to be. After all, you chose to run your own business to be in charge of your own life. So live it up!

  1. Image of the Boston Tea Party Museum, Boston, MassachusettsCatch a Red Sox game at the world-famous Fenway Park
  2. Take a trip to the Boston Museum of Fine Arts
  3. See sites from the historic American Revolution on the Freedom Trail
  4. Enjoy some fresh air and beautiful botany at the Boston Public Garden
  5. See some historic sights and taste some fantastic food in Boston’s oldest Italian neighborhood, North End
  6. Visit the Boston Public Library: the country’s first free, publicly supported, municipal library
  7. Have a great brew straight from the source of the famous Samuel Adams Brewery
  8. Get tickets to experience a page from the history books at the Boston Tea Party Ships & Museum
  9. Explore a spectacular tribute to one of our most beloved presidents at the John F. Kennedy Presidential Museum & Library
  10. Tour Harvard, MIT, or any of the many other iconic higher education campuses

Take your business to the next level

It’s time to unlock the potential your Boston business has had all along and unleash the success you have only imagined up until now. Call us today and see how easy it can be to get started with one of our onboarding agents. They’ll quickly help design a strategy around customer call support that will transform your company the moment you go live with your very own, customized Boston answering service!


Area codes: 617, 857

Zip codes: 01841, 02101, 02108 – 02137, 02141, 02140, 02150 – 02152, 02163, 02171, 02196, 02199, 02201, 02203 – 02206, 02210 – 02212, 02215, 02217, 02222, 02228, 02241, 02266, 02283, 02284, 02293, 02297, 02298, 02445, 02467

We provide live Massachusetts answering services all throughout the state. Here are some other MA markets we serve: Brockton, Cambridge, Fall River, Lowell, Lynn, New Bedford, Quincy, Springfield, Westborough, Worcester