Appointment Scheduling Services

Focus on your in-person clients while we manage your calendar. MAP appointment scheduling services keep you in front of your customers while our receptionists take care of your callers.

Image of a MAP Communications answering service agent providing appointment scheduling service

Many industries center their focus around their calendars. Whether your team is gearing up for tax season, summer weather, the holidays or anything in between, appointment scheduling services can ensure your time is managed efficiently. With MAP Communications appointment scheduling service, you’ll guarantee that a well-scheduled week ahead is always on the calendar.

Allow our team to handle incoming calls for appointments while you and your colleagues focus on the customers walking through the door. We can interface with a number of different popular appointment scheduling platforms, making the transition as seamless as possible.

Virtual Receptionist Appointment Scheduling

How many times have you been taking care of a client when the phone rings? You either have to sacrifice the customer service you’re currently providing or risk losing the business on the other end of the ringing phone. It’s quite the conundrum and it happens to the best of us. Short of cloning yourself and your team, though, the best solution to this common problem is prevention.

An answering service that makes appointments can be the solution you require. Allow the team at MAP to professionally handle your callers and schedule new appointments while you provide your excellent service to those in front of you. Not only do we handle each caller just like you would, we look after your calendar to your exact specifications. This is a huge asset for busy businesses and their employees.

 

Custom Appointment Scheduling Solutions

MAP Communications can integrate with your existing scheduling software or set up a customized calendar solution to accommodate virtually any scheduling scenario. In fact, the entire answering service appointment scheduling process can be catered to your precise specifications. We work with each of our clients to develop customized call scripts that mimic your organization’s existing policies, procedures and preferred greetings.

While call scripts might sound forced in theory, they actually help to standardize the way your company phones are answered. By taking a more universal approach to each call, our call center appointment scheduling team can clearly convey important messages to your callers. In fact, call scripts can add a level of professionalism that speaks to your goals, mission, and overall values. Plus, they ensure each caller gets the help they need without letting anything fall through the cracks.

We see your customized call script as a living document. It can be edited, added to and changed with time. As certain questions, concerns, and conversational trends evolve, it may make sense to double back and address them in the script. Our live appointment scheduling services team is happy to rise to the occasion and make adjustments whenever and however you see fit.

HIPAA-Compliant Scheduling for Medical Providers

Many of our clients work in the healthcare industry. Given the sensitive nature of this kind of appointment scheduling, we make privacy our priority. In fact, our virtual receptionist appointment scheduling services are in compliance with the Health Insurance Portability and Accountability Act, also known as HIPAA. We’re committed to preserving patient details while simultaneously providing stellar caller experiences.

Whether you’re a part of a large hospital system or a boutique cosmetic surgery practice, we’ve got custom solutions to many of the most common privacy challenges. Our team of experienced virtual receptionists can handle appointment scheduling while also collecting sensitive details necessary for your team. Our answering service with appointment setting options include secure messaging options to keep your staff informed without jeopardizing privacy.

We take great pride in our HIPAA-compliant appointment booking service. In a world where the next big data breach always seems to lurk around the corner, you can rest easy knowing your patients are protected. We’re so much more than just a live appointment scheduling service – we go above and beyond to ensure your patients never need to worry about the safety of their data.

Freedom to Focus

Take back your day by partnering with an answering service that makes appointments. An appointment scheduling service can give you the freedom to focus on the day-to-day operations of your business. Why get bogged down by the constant ringing of the telephone when you can redirect those calls to your MAP Communications appointment taking answering service instead? We recognize that empty time on your schedule often means lost profits.

Allow our virtual receptionists to capture inbound calls and questions and convert them to paying clients – all while you manage the challenges associated with running a business. Imagine how much more you and your team can accomplish with a live appointment scheduling service at work.

Our clients frequently report that after partnering with MAP, they have more time in their day to take care of business. An appointment scheduling service can do wonders to free up your daily routine while remaining committed to providing quality customer service. With MAP, you really can do it all!

Appointment Scheduling and Beyond

Image of an answering service appointment scheduling receptionistYes, we are an answering service that schedules appointments, but that is just the beginning. Not only can we manage calendars for multiple employees, we can also book, cancel and reschedule appointments as needed. We even can take messages and transfer callers if they need something in a special circumstance. Our team of live receptionists also includes people with bilingual capabilities in the event you would like us to book appointments for people who are more comfortable speaking Spanish.

While your business may not be open 24 hours a day, seven days a week, your calendar can be. Our appointment taking services aren’t limited to traditional business hours, which allows your customers to schedule appointments whenever it is easiest for them to call. That means you don’t have to miss booking an appointment for a client just because you went home for the day.

Get the administrative support you require today by working with MAP Communications solutions that include answering service appointment scheduling. Whether you’re a law firm, a spa, a medical office, a therapist or anyone else who books appointments for clients, you can benefit from our appointment scheduling services. We’re industry leaders who know the value of a well-maintained calendar. You can count on our highly-trained, reliable and resourceful virtual receptionists to guarantee stellar customer service.

MAP Communications Appointment Scheduling Integrations

Logos of Google Calendar, Calendly, and Setmore

Don’t see the scheduling tool you use? Let us know and we’ll work to create an integration solution!

Harness answering service appointment scheduling to benefit your business today!

Make life simpler on you and your clients, customers, or patients. Eliminate double bookings and missed appointments by partnering with a virtual receptionist appointment service today. By taking this administrative chore off of your plate, you’ll gain a newfound sense of freedom and focus at work. You may even see a healthier work/life balance once you know you’ve got the MAP Communications team managing your schedule!

If you’re eager to give us a try but aren’t sure about committing to our appointment scheduling services quite yet, consider taking advantage of our free week-long trial! Give us a call or fill out this form and we’ll be in touch to set up your zero-cost, risk-free experience of our appointment booking services. We think you’ll be pleasantly surprised at how easily such a solution can transform your business.

Here are a few articles if you’d like to read more about our appointment scheduling services:

The Benefits of Having an Answering Service Set Your Appointments

5 Benefits of Having a Virtual Secretary That May Change Your Perspective

5 Things Your Virtual Receptionist Can Help You With