Emergency Response Answering Service and Disaster Recovery Call Center Services

MAP Communications emergency response call center solutions and disaster recovery answering services can make sure your business stays on track by keeping the lines of communication open with your customers and employees.

Lightning striking over businesses that use a disaster recovery answering service

Disaster can strike in a second. Whether forecasted by a meteorologist or completely unexpected, tragic accidents can occur when we least expect them. When businesses are unprepared for events like heavy storms, flooding and power outages, their customers often are left hung out to dry. When drastic times call for drastic measures, you’ll be glad you took precautions so you can keep your company on its feet and earn a reputation for reliability. An emergency response answering service can prove invaluable in such moments. That’s why MAP Communications has spent nearly 30 years partnering with businesses large and small to provide disaster recovery call center services. With our team on tap, you and your crew can handle any curveball thrown your way.

Image of a city covered in snow with businesses that use an emergency response answering serviceImagine for a moment that your business has experienced a power outage. While certain aspects of your operations may be up and running, your phone lines may indeed be down. With a disaster recovery answering service on the job, you’ll ensure that customers can stay informed about your products, services and availability. Even with issues occurring at your location, your clients will be able to quickly dial your number and receive an update about your offerings in the wake of an emergency. Simply chatting with one of MAP’s resourceful virtual receptionists can lend a sense of calm in an otherwise chaotic atmosphere.

Emergency and disaster phone answering services are not just beneficial for your customers. Anyone who has tried to manage a team of employees without clear lines of communication before can appreciate how such a service could help. By having a centralized line for employees to call and check in with before heading to the office or store, you’ll ensure that everyone on your staff is on the same page. We’re happy to direct employees as to what to do in case of an emergency, where to report, how to keep in touch and where to pick up their paychecks all based on your protocols.

Image of a disaster recovery call center team handling the phonesDisaster recovery call center services offer a sense of normalcy in an otherwise hectic circumstance. Because MAP is immune to localized or regional disasters based on our call center infrastructure, we’re always up and running. Our 24-hour services can definitely come in handy when an emergency occurs. What’s more is the sense of relief you’ll feel knowing MAP is on the job no matter what happens. That reliability is what has made us a leader in the call center industry for almost three decades.

If you’re hoping to plan ahead for an emergency or natural disaster, you’ve come to the right place. MAP is ready to partner with you whether or not a storm is on the horizon. Since our emergency response call center solutions can be turned on or off based on your requirements, you’ll only pay for the services we provide for you. That kind of flexibility is rare in the administrative world and is especially useful in the face of a disaster. If you’d like to get your service started, want to begin planning for future emergencies, or just have questions about how we can customize a plan for your business, contact us today.

Here’s a few articles if you’d like to read more about our disaster recovery and emergency response answering services and your company:

Why a 24/7 Answering Service Can Help in an Emergency Situation

Disaster Recovery Answering Service Solutions

The Benefits of a 24/7 Answering Service to Your Business