Call Routing/Forwarding/Patching/Transfer

MAP live receptionists provide professional call routing, patching and transfer services to make sure your callers are able to speak with the right person.

Woman on the phone speaking to a call routing receptionistWhether you’re a small business looking to create a professional appearance for callers or a medium/large size company that requires an efficient call routing solution, MAP answering service with call transfer is an ideal fit. We work with all kinds of organizations to create customized call routing, forwarding, patching, and transfer services. Our friendly virtual receptionists answer each call and can screen certain types of inquiries by providing information or taking a message if that’s all that’s necessary. Or we can route callers to the correct person or department with a warm or cold transfer depending upon your preference. Our call answering and forwarding service is all about building the perfect plan to fit your requirements.

There’s nothing more annoying than getting the customer service runaround when you’re in need of assistance. That’s why you’d never dream of putting your own customers through such a process, right? While most businesses aim to provide the best customer support possible and to limit the amount of transfers necessary to connect folks, the reality isn’t always that simple. Call forwarding can be complicated, especially when callers don’t know precisely to whom they’d like to speak. MAP Communications can help represent your company with a professional first point of contact, then direct callers to the appropriate person or department with our call routing answering service.

Receptionist providing call patching servicesEven when you’re not around to take calls, MAP can help ensure your potential clients have a friendly and helpful voice on the end of the line. A call transfer service like MAP’s helps to guarantee that regardless of what time of day or night it might be, our virtual receptionists are assisting your callers when they need it most. A live representative can provide the kind of peace of mind and trust inherent to building a loyal base of customers. With our 24 hour a day, seven days a week coverage, MAP presents a public face that’s always on and always helpful.

Begin by working with our team to develop a customized script that’s perfect for your company’s brand and voice. The MAP virtual receptionists can work from your exact wording and phrasing and weave in specific details about your business. The options are endless. Call routing becomes a breeze with MAP on the job. Of course, we’re so much more than just an answering service with call transfer options. In fact, we offer a whole suite of online tools to help you manage your incoming calls and track the work we do for you.

Image of a businessman receiving a transferred call from his virtual receptionistA call answering and forwarding service can impact your productivity in surprising ways. Imagine how much more you and your colleagues could accomplish without the phone constantly interrupting your focus. Receptionist call routing is a great form of gatekeeping, ensuring that only the most relevant, urgent calls get passed onto you and your team. You’ll gain so much more free time as we handle every incoming call and direct them to the appropriate staff member or department if necessary.

Anyone looking for that extra administrative boost with productivity and customer service offerings can benefit from a conversation with MAP. An answering service that routes calls can give you the freedom to focus on the daily operations necessary to run a business. Why multitask when you can have a highly-trained virtual receptionist on hand 24 hours a day to help cover the phones? More affordable than hiring an in-house receptionist, MAP is the business solution that enables you to reach new heights. Get started with a free trial of our call answering and forwarding service by contacting us today.