Worcester is named after Worcester, England and has an approximate population of 181,045 residents making it the second largest city in all of New England. Worcester is located approximately 40 miles west of Boston and 38 miles east of Springfield. Because of its location in central Massachusetts, Worcester is known as the “Heart of the Commonwealth,” therefore a heart is the official symbol of the city. Worcester was considered its own region for many centuries; however, with the encroachment of Boston’s suburbs, it now marks the western limits of the Boston-Worcester-Manchester MSA. Many businesses require the use of a high quality Worcester outsourced call center and answering service. A live 24 hour telephone answering service is mission-critical for a small business that wants to continue to generate revenue after hours or during the day by way of a virtual receptionist. Having an emergency call center or answering service in the medical profession goes without saying, but having a local answering service as a small business owner is just smart business.