The First HITRUST Certified Answering Service
Maximizing your company’s productivity doesn’t have to include pushing your employees to the breaking point. Rather, a smart strategy for your company will include careful thought around how to make the work environment as pleasant as possible for your employees in order to boost innovation and loyalty and manage your attrition rate. Read on for… Read more »
Your customers are the heart of your business, so going the extra mile to show them you care not only feels good, it’s a sound investment. Providing consistently excellent service and products is definitely a major part of keeping your customer base satisfied, but there are also a few ways to go a bit further… Read more »
In the past few decades, you have watched mobile phones go from a novelty owned by only a few people to a common tool utilized by nearly every consumer. These devices have altered the landscape of the business world in a number of ways, and the changes continue to come. In order to remain relevant… Read more »
Connecting with peers and colleagues will allow you to gain valuable connections that can help grow your business. While it’s nice to take a business call or lunch to catch up on news, the internet has opened up a whole new world of networking capabilities for busy business owners to connect with other company CEOs,… Read more »
When it comes to social media marketing, Facebook is the most popular network. In fact, according to Hospitality Net, 93 percent of surveyed marketers use Facebook as a tool to engage consumers. If your company isn’t already investing in Facebook marketing, now is the time to get started. To get the most out of Facebook… Read more »
These days if your business does not have a website, you don’t exist. Potential customers will Google you before doing business with you. Customers with interest in your products or services will check your website for more information. But simply existing on the web isn’t enough. At the end of the day you need to… Read more »
Do you have at least one person dedicated to answering phone calls at your organization? If so, do you have a clear idea of how many customers call each day, let alone how long it takes for someone to answer their calls? Knowing the answers to these questions or simply realizing that you lack sufficient… Read more »
In the realm of customer service, consistency is the honey that holds everything together. This begins and ends with your brand’s outreach and communication efforts. If your customers are attempting to contact you for a customer service issue, then you need to provide a solution that is streamlined across all access points. From your social… Read more »
In six years Uber has amassed $5.6 billion in total funding, attracted between 2,500 and 5,000 employees, and started a revolution in terms of customer service. Uber provides private drivers on demand to individuals in most major cities across the US. As part of this service, both the passenger and the driver leave a rating for… Read more »
These days customer service comes in all shapes and forms. Email communications, social media comments, telephone calls, company discussion boards, and the good old form of in-person communication are just a few of the many routes a customer can take to connect with a business. As a result, businesses have to be ready to handle… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
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