The world moves at an incredible pace, and your customers don’t have the patience to wait for answers. Whether they are looking for sales information, product support or even trying to set up an appointment, they judge your company by the responsiveness of your call center. If your call center isn’t world-class, you could lose… Read more »
When a customer calls your office, what happens? Does a receptionist answer, does it go to voicemail, are you trying to answer it, or does the caller hang up without ever getting a response? With every missed call, your business is potentially losing a customer as well as revenue. Whether you have a system in… Read more »
4 Tips for Turning Customers Into Brand Evangelists A happy customer is a great thing. It’s a sign of a job done well, and sets you up for repeat business that can help your company thrive. But if you think a happily completed transaction is the best you can hope for when it comes to… Read more »
It goes without saying that having a positive tone of voice on the phone can positively impact your business relationship with your customers, but how can you make sure to stay on top of this when you’ve got a high call volume? For some business owners, tone of voice during customer interactions might not seem… Read more »
There is a growing trend among many businesses in which they are encouraging customers to call them for questions about everything from sales to technical support. This trend makes sense, as customers are increasingly valuing customer service. In fact, in a recent study reported by the Harvard Business Review, a positive customer experience directly correlates… Read more »
The HVAC industry has been undergoing a significant number of changes over the past several years, much like the rest of the overall economy. Expectations of high-quality customer service in all sectors have grown significantly for a combination of reasons, which include greater competition and the ability to post company reviews on social media and… Read more »
Dealing with angry customers is one of the trickiest aspects of running a business. Do it right, and you can enhance customer loyalty while protecting your reputation. If you do it wrong and you open your business up to a whole host of problems. It’s critical to remember that when a customer departs from an… Read more »
Good customer service is the lifeblood of any business. But truly great customer service? That’s something to aspire to and celebrate whenever you come across it. This level of service not only leaves customers awed and appreciative — it can have profound effects on how a company is perceived by the public. Let’s look at… Read more »
Keeping a customer is just as critical as gaining a new customer. In fact, research from Bain and Co. says that a 5 percent increase in customer retention can increase a company’s profitability by 75 percent and Gartner Group predicts that 80 percent of future revenue will come from a mere 20 percent of existing customers. With statistics such… Read more »
Customer Service is critical to most businesses, but too often companies miss the mark because they neglect the basics that make customers happy. Here are some ways that you can improve on your already stellar service with simple actions that customers really appreciate. Fast pickup Satisfied customers place more orders – and larger orders —… Read more »
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.