The First HITRUST Certified Answering Service
You might not have considered attorney answering services before, but it’s something you should strongly consider. Think about the last time you were in court. How many calls came into your office during that time? While you probably have a receptionist there to take calls, what happens when she runs to the restroom, or takes her… Read more »
Small businesses are increasingly aware of the numerous benefits of an answering service. In addition to increasing a company’s ability to provide excellent customer service on a regular basis, answering services reduce the workload that employees face with regard to customer service calls. An after-hours answering service also helps in this regard, since calls often… Read more »
Business owners know that two things are truly inevitable: taxes, and the occasional unhappy customer. Even if your product is great and your customer service is spotless, it’s simply impossible to please everyone all of the time. While we can’t necessarily control outcomes, we can control the process used to resolve customer complaints — and speed is a major component of any… Read more »
For decades customer service and marketing have been entirely different balls of wax. What recently changed is the connectivity between technology, online, and consumers. People no longer have to write a strongly worded letter to the customer service department when something is not right. Today, they can simply log onto yelp.com and leave their reply for… Read more »
As a business owner, your goal, simply stated is to get customers to buy your product or service. But, it’s not always that cut-and-dry when it comes to converting leads into loyal customers. Outlining your sales funnel is just part of better understanding your customers and helping to close the loop between leads and sales…. Read more »
No matter the size of your business, you can certainly benefit from having a strong employee handbook in place. This document should be user-friendly, and should clearly outline your company’s specific policies as well as any required information to keep your company in compliance with local and federal labor laws. You should also be sure… Read more »
Preparation is the hardest part of any project. That includes building the perfect sales call. In this listicle of preparation tips for a grand-slam sales call we walk you through some of the best tips that will brighten up your A-game. 1. Understand the Entire Sales Process We have a sales chain for a reason. The… Read more »
Customer satisfaction should always be a priority. Regardless of your industry, it’s important to ensure your customers are receiving products and services that are in line with their expectations. Fail to deliver on these expectations and you put your company’s reputation at risk. Of course, you can’t please everyone all the time. Even with the… Read more »
A famous philosopher once said that “life can only be understood backwards, but must be lived forward.” That’s a perceptive bit of wisdom that certainly applies to anyone who makes sales calls on a regular basis. While not every call is successful, a close review of how each call unfolded offers us a window into… Read more »
In the realm of corporate branding, presentation is absolutely critical. When it comes to marketing or promotional materials, amateurish execution, or outright errors, can immediately extinguish any interest in your business. Not only does it appear unprofessional, it makes prospective customers wonder about quality control. If a company can’t get a simple thing like basic marketing copy right, can it… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.