Blog

What Does ‘On-Hold’ Do to Your Business?

From busy holiday rushes to the regular bustle of daily business, if your company is doing well, then you’re fielding calls all day long. But how long are your customers willing to wait to speak with one of your representatives? And what happens when they don’t get the service they want in the time they’re willing to… Read more »

How Often Will a Customer Continue to Call?

The business world is an incredibly competitive place, and no matter how good your product or service may be, someone is always ready to take your customers away from you. That’s why it is so important to be certain that you take excellent care of customers at every interaction. With so much emphasis on ecommerce… Read more »

Creating a Better Customer Experience

Customers have more choices today than ever before, and the proliferation of lightning-fast social media-based communication has made it so that both good and bad news about a company travels quickly. Creating a better customer experience is a win-win for both you and your customer, which means it should be a top priority for any… Read more »

Lead Generation – Build Clients While You Sleep

Discover How a Call Center Makes Customers Out of Leads Lead generation is an important sales elements for any product or service provider. Whether you’re generating leads through organic online searches, paid advertising on search engine results and other websites, or through more traditional means of advertising, cold calling, and list procurement, finding new customers… Read more »

Call Overflow Support

Give Your Receptionist a Hand with Higher Call Volumes You already have a highly competent receptionist you adore, who handles your incoming calls with grace and ease, greeting every caller with a smile and quickly answering questions or directing calls where they need to go. That means the only time you might need an answering… Read more »

Outsourced Call Answering For Medical And ER

Inbound Medical Call Center and Support For ER Emergency rooms earned their name for a reason: both medical and support staff deal with truly urgent and frequently sudden medical issues day and night. Even non-emergency medical offices and departments often have time-sensitive issues to deal with, from the provision of care to the maintenance of… Read more »

24 Hour Help Desk Support For Continuous Service

Help Desk Service Solutions From Call Centers We all get by with a little help from our friends, and your business is no different. Sometimes there are extra administrative tasks that need taken care of, and you just don’t have the time or the resources to do it all yourself but can’t justify hiring another… Read more »

Customer Support For Utility Providers

Inbound Call Center Solutions for Power and Utility Companies As consumers are given more options for power and other utility providers, from competing companies cropping up due to deregulation to solar panels and other “off the grid” options, customer service, accessibility, and reliability are ever-more important features for power and utility providers. Remaining competitive means remaining… Read more »

Travel And Tourism Answering Services

Call Center Service for Travel Agencies and Tourism Industries Seasonal and weekly changes in call volume, weather-based spikes in your customer service demands, time-zone differences between your primary place of business and many of your clients—the problems that travel and tourism industry operators face when it comes to providing effective over-the-phone customer service are extensive…. Read more »

Inbound Call Center Solutions

Discover How a Call Center Solutions can Streamline Workflow Running a business requires having your fingers in a lot of different pies. Chances are one of those pies is managing your customers’ phone calls regarding basic information, order taking, scheduling appointments, and a variety of other queries. For any company and its employees, this saps… Read more »