The First HITRUST Certified Answering Service
Running a franchise has becoming one of the most approachable, and profitable, ways for aspiring entrepreneurs to build a business. By taking a successful business model and franchising it, entrepreneurs can create their own version of the American Dream. Of course, just because franchisees benefit from the franchise business model doesn’t mean there aren’t challenges… Read more »
Discover how a contractor answering service works and why using one can convert more calls into sales. The heating system has gone out in the middle of a cold January night and there is no amount of blankets in the world that can keep the household comfortable. Heavy rains have led to a flooded basement… Read more »
From greeting office visitors, to filing, preparing important documents or processing bills, there is little doubt that a receptionist can be a valued part of any organization. Yet despite the very real benefits a full-time receptionist offers, there are many situations where a different option makes more sense: Using a live answering service. With that… Read more »
When you run a business in the hospitality industry, each day brings with it countless opportunities to wow your guests. But if you’re forced to choose between taking care of your in-person guests or new potential guests on the phone, you end up in a really tough situation. From unhappy customers to new patrons checking-in,… Read more »
As your business continues to grow, you’ll need some help to manage your customer service without going over budget. Looking for 5 quick tips to grow your business without investing too heavily? Read on! Use an Answering Service By partnering with an answering service, you can grow your business without breaking the bank. Answering service staff… Read more »
There is a universal issue that virtually every business owner has to confront: How to strike the right balance between work and life obligations. It’s not an easy task. On one hand, operating a successful business requires going above and beyond for clients. Your customers expect you to be accessible where and when they need you…. Read more »
University campuses are busy places where students of all backgrounds come together to learn, live, and, ideally, thrive. When a student is faced with a late night need at your university, what do they do? A call center can provide 24-hour assistance, from student support, to tech help and more. It can help make… Read more »
If you run a successful business, chances are that you already know the importance of phone interactions. Customers love speaking to a live person, they appreciate when their call is answered promptly and they like when they can provide a detailed message – are you able to provide this level of service at all times… Read more »
Congratulations – your inn, motel or hotel does fairly well throughout the year, and you end up booked 24/7 over the holidays with the phone ringing off the hook! This is a familiar experience for the successful hospitality manager, but it’s not always a dream come true. After all, how do you make time for… Read more »
Whether you manage a healthcare center, a retail store, or a hotel, your busy season means extra hours at the office, less time with your friends and family, and tons of stress about how to get it all done. However, by partnering with a call overflow answering service – you can unplug from answering phones… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.